Vrednovanje rada biblioteka i procena uspešnosti njihovog poslovanja : pregled literature i predlog mogućih pokazatelja za biblioteke u Srbiji = Evaluation of library performance and estimation of the efficiency of their results : literature overview and suggestions for the possible indicators for libraries in Serbia

Filipi-Matutinović, Stela Vrednovanje rada biblioteka i procena uspešnosti njihovog poslovanja : pregled literature i predlog mogućih pokazatelja za biblioteke u Srbiji = Evaluation of library performance and estimation of the efficiency of their results : literature overview and suggestions for the possible indicators for libraries in Serbia. Infoteka, 2005, vol. 6, n. 1-2, pp. 3-32. [Journal article (Paginated)]

This is the latest version of this item.

[thumbnail of 1.pdf]
Preview
PDF
1.pdf

Download (1MB) | Preview

English abstract

An overview of a part of the relevant literature about the library work evaluation is given as well as an attempt to make a synthesis of foreign experiences in the field. The topics discussed at two workshops with subjects "evaluation of libraries" and "measurement of library performance" are presented in detail. The most-used performance indicators are analyzed in order to calculate them with the use of existing data in Serbia and recommendations are made for data that should be collected in the future.

Serbian abstract

U članku je dat pregled dela relevantne literature o vrednovanju bibliotečkog poslovanja i pokušaj sinteze stranih iskustava u toj oblasti. Detaljno su prikazana saznanja prikupljena na dve radionice — sa temama "evaluacija biblioteka" i "merenje uspešnosti biblioteka". Analizirani su pokazatelji uspešnosti uobičajeni u svetu i ispitivane su mogućnosti korišćenja postojećih podataka za biblioteke u Srbiji za izračunavanje pokazatelja. Date su preporuke koje podatke bi trebalo ubuduće obavezno prikupljati.

Item type: Journal article (Paginated)
Keywords: vrednovanje, visokoškolske biblioteke, rad, pokazatelji uspešnosti, Srbija, evaluation, libraries, work, performance indicators, Serbia
Subjects: F. Management. > FZ. None of these, but in this section.
C. Users, literacy and reading. > CA. Use studies.
Depositing user: Biljana Kosanovic
Date deposited: 02 Jul 2008
Last modified: 02 Oct 2014 12:11
URI: http://hdl.handle.net/10760/11793

Available Versions of this Item

References

Ambrožič M.: Evaluacija knjižnica : Radionica, Beograd, 6-7. 11. 2003

Poll Roswitha: Merenje uspešnosti rada biblioteka i ISO standardi: Radionica, Beograd, 19-20.11.2004

Ambrožič M.: Utvrđivanje uspješnosti poslovanja visokoškolskih knjižnica: od kvantitativnih do kvalitativnih pokazatelja. Doktorska disertacija. Zagreb : Filozofski fakultet, 1999

ISO 9000 Introduction and Support Package: Guidance on the Concept and Use of the Process Approach for management systems, http://bsi.org.uk/iso-tc176/sc2, 2004.

ISO 2789 Information and documentation – International library statistics, 2003.

ISO 2789 Information and documentation – Library performance indicators, 1998.

JUS ISO 9000: 2001, Sistemi menadžmenta kvalitetom. Osnove i rečnik, I izdanje. Savezni zavod za standardizaciju.

Fuegi D., Jennings M.: International library statistics: trends and commentary based on the LIBECON data. 30.06.2004. www.libecon.org

Lancaster, F.W., Joncich, M.J.: The Measurement and Evaluation of Library Services. Washington: Information resources press, 1977

ACRL. Association of College and Research Libraries. Task Force on Academic Library Outcomes Assessment Report. June 27, 1998 http://www.ala.org.//content/navigationmeny/ACRL/Publications/White_papers_and_Reports/ Task_Force_on_Academic_Library_Outcomes_Assesment_Report.htm

Kolloffel, J., Kaandorp, A.: Developing a cost/benefit financial model for hybrid libraries . - Serials, vol. 16, no. 1, 2003, pp 41-49

Poll, R., Boekhorst, P.: Measuring Quality: International Guidelines for Performance Measurement in Academic Libraries. IFLA Publications 76, Munich : K G Saur 1996

IFLA Statistics and Evaluation Newsletter. - 2004, December, p. 7

Vraneš A.: Visokoškolske biblioteke. Beograd : Konzorcijum Tempus projekta UMI_JEP 16059-2001 ... (et al.), 2004

Matić M.: Upravljanje kvalitetom u bibliotečko-informacionoj delatnosti. - U: Skup bibliotekara balkanskih zemaljа : saradnja, obrazovanje, kvalitet. Beograd, 2001. - Beograd : Filološki fakultet Univerziteta u Beogradu, Narodna biblioteka Srbije, 2002, str. 321-331

Poll R.: Impact/outcome measures for libraries. - Liber quarterly, 13, 2003. pp- 329-342

Poll R.: Analysing costs in libraries. U: Razvoj visokošolskih knjižnic za univerzo 21 stoletja : zbornik referatov. - Ljubljana: CTK, 2002, str. 83-96


Downloads

Downloads per month over past year

Actions (login required)

View Item View Item