Management Models and Considerations for Virtual Reference

Murphy, Joe Management Models and Considerations for Virtual Reference., 2008 [Preprint]

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English abstract

This column (from the ongoing column “Better Practices From the Field” in Science & Technology Libraries), explores the major management considerations for developing and maintaining virtual reference services. Topics include staffing models, choosing technologies, training staff, and workflows for diffuse reference services including text messaging reference, instant messaging reference, and reference via emerging library 2.0 and 3.0 venues. Lessons learned and suggested best practices are shared. Appropriate for all library types.

Item type:	Preprint
Keywords:	virtual reference ; reference management ; diffuse reference ; management models ; text messaging reference ; library 2.0 ; best practices
Subjects:	I. Information treatment for information services > IJ. Reference work. L. Information technology and library technology F. Management. > FZ. None of these, but in this section. A. Theoretical and general aspects of libraries and information.
Depositing user:	Joseph Murphy
Date deposited:	08 Jul 2008
Last modified:	02 Oct 2014 12:12
URI:	http://hdl.handle.net/10760/11888

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