El servicio bibliotecario de referencia

Aghemo, Aurelio. Informare in biblioteca. Milano: Editrice Bibliografica, 1992.

Calenge, B. Accuellir, orienter, informer: l’organisation des services aux publics dans les bibliothèques. Paris: Cercle de la Librairie, 1996.

Carande, R.: Automation in library reference service: a handbook. New York: Greenwood, 1992.

Cassell, K.A. Developing reference collections and services in an electronic age: a howto-do-it manual for librarians. New York: Neal Schuman, 1999.

Clark, J. M.; Cary, K. An approach to the evaluation of ready reference collections. Reference services review, 1996, vol. 23, n. 1, p. 39-43.

Community college reference services: a working guide for and by librarians. Metuchen, N.J.: Scarecrow Press, 1992.

Continuing Education of Reference Librarians. New York: The Haworth Press, 1990.

Creer et gerer un service de reference. Villeurbanne: Institut de Formation des Bibliothecaires,

1996.

Ethics and Reference Services. New York: The Haworth Press, 1982.

Evaluation of Reference Services. New York: The Haworth Press, 1985.

Grogan D.: Practical reference work. 2nd. ed. London, Library Association, 1992.

Guidelines for reference and information services in public libraries. London: The Library Association, 1999.

Hogan, D. R. Cooperative reference services and the referred reference question: an annotated bibliography, 1983-1994. Reference services review, 1996, vol. 24, n. 1, p.

57-64, 71.

Katz, W.A. Cuneiform to computer: a history of reference sources. Lanham, Md.: Scarecrow, 1998.

Katz, W.A. Introduction to reference work. 7th ed. New York: McGraw-Hill, 1997.

Lamy, J.-P. L’entretien de référence: une notion à introduire dans un enseignement rénové. Bulletin des Bibliotheques de France, 1998, t. 43, n. 6, p. 52-58.

Librarians on the Internet: impact on reference services. New York: The Haworth Press, 1994.

Library instruction and reference services. New York: The Haworth Press, 1984.

Library users and reference services. New York: Haworth Press, 1995.

Magán Wals, J.A.: Los servicios de información y referencia bibliográfica: situación actual y aprovechamiento de los recursos. En Tratado básico de biblioteconomía. 2ª ed. Madrid: Editorial Complutense, 1996, p. 341-364.

Martín Vega, A. La colección de referencia. Boletín de la Asociación Andaluza de Bibliotecarios, sept. 1997, n. 48, p. 49-85.

Massíssimo, Á. Avaluació de serveis de referència. Item, 1994, n. 15, p. 104-117.

Merlo Vega, J.A.; Sorli Rojo, Á. Directorios de fuentes de información y referencia en Internet. Revista Española de Documentación Científica, julio/sept. 1999, vol. 22, n. 3, p. 411-416.

Modern library technology and reference services. New York: Haworth Press, 1993.

Morales Campos, E. El servicio de consulta. 2. ed. corr. y aum. Mexico, D.F.: Universidad Nacional Autonoma de Mexico, 1993.

Moreno Torres, R. El bibliotecario de referencia: técnica y entorno espacial. Revista Española de Documentación Científica, 1991, vol. 14, n. 3, p. 289-290.

Nolan, C.W. Managing thr reference collection. Chicago: American Library Associatiobn, 1999.

Obras de referencia: repertorio bibliográfico para bibliotecas públicas. 2ª ed. Madrid: Tilde Servicios Editoriales, 1996.

Opportunities for reference services: the bright side of reference services in the 1990's. New York: Haworth Press, 1991.

Papandrea, V. A. Managing reference services in the electronic age: a competing values approach to effectiveness. Reference librarian, 1998, n. 60, p. 111-126.

Personnel issues in reference services. New York: Haworth Press, 1986.

Philosophies of reference service. New York: The Haworth Press, 1997.

Puccio, J.A. Serials reference work. Englewood, Colo.: Libraries Unlimited, 1989.

Reference and information services: a reader for the nineties. Metuchen, N.J.: Scarecrow Press, 1991.

Reference and information services: an introduction. 2nd ed. Englewood, Colo.: Libraries Unlimited, 1995.

Reference service expertise. New York: The Haworth Press, 1993.

The reference library user. New York: The Haworth Press, 1991.

The reference sources handbook: (previously Printed reference material). 4ª ed. London: Library Association Publishing, 1996.

Riechel, R. Reference services for children and young adults. Hamden, Conn.: Library Professional Publications, 1991.

The roles of reference librarians: today and tomorrow. New York: Haworth Press, 1996.

Rollán Malmierca, A. El servicio de referencia y el bibliotecario referencista. Boletín de la Asociación Andaluza de Bibliotecarios, jun. 1998, n. 51, p. 9-26.

Sabor, J. E. Servicio de referencia. En Manual de bibliotecología. 2ª ed. México D.F. Kapelusz, 1984, p. 191-213.

Saint-Onge J. Les services de reference et l'acces libre aux sources electroniques dans une bibliotheque de recherche. Documentation et bibliotheques, 1994, vol. 40, n. 3, p. 149-152.

Schloman, B. F. Managing reference services in an electronic environment. Reference librarian, 1993, n. 39, p. 99-109.

Sloan, B. Electronic reference services: some suggested guidelines. Reference & User Services Quarterly, 1999, vol. 38, n. 1, p. 77-81.

Thompsen, E. Reference and collections development on the Internet. New York: Neal Schuman, 1996.

Thompsen, E. Rethinhing reference: the reference librarian's practical guide for surviving constant change. New York: Neal Schuman, 1999

Torres Ramírez, I. de; Montes Montes, M.J. El servicio de referencia en la biblioteca escolar. Educación y biblioteca, feb. 1991, n. 14, p. 57-60.

Webb, S. P. Creating an information service. 2nd ed. London: Aslib, 1992.