El servicio bibliotecario de referencia

Merlo-Vega, José-Antonio El servicio bibliotecario de referencia. Anales de Documentación, 2000, vol. 3, pp. 93-126. [Journal article (Paginated)]

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English abstract

Libraries play an informative role. In this report we analize library information services, as well as the characteristics of the staff in charge of them, and the infraestructure needed for a good practice. The stock necessary for this activity, and the whole process undertaken to resolve users' enquiries, are also dealt with. Finally, the main principles related to Reference Services' evaluation are considered.

Spanish abstract

Las bibliotecas cumplen una función informativa. Se estudian los servicios de información que prestan las bibliotecas, así como las características del personal que los atiende y la infraestructura necesaria para su correcto funcionamiento. Se analiza la colección necesaria para esta actividad y el proceso que transcurre desde que un usuario realiza una consulta hasta que la misma es resuelta. Se concluye con el examen de los principales aspectos relacionados con la evaluación del servicio de referencia.

Item type: Journal article (Paginated)
Keywords: Servicio de referencia, Información bibliográfica, Servicios de información, Colecciones bibliotecarias, Evaluación de bibliotecas, Reference Service, Bibliographic information, Information Service, Library Collections, Library Evaluation.
Subjects: J. Technical services in libraries, archives, museum.
Depositing user: Anales de Documentación Revista
Date deposited: 28 Jul 2008
Last modified: 02 Oct 2014 12:12
URI: http://hdl.handle.net/10760/11950

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