Providing quality reference services at a special library

Semertzaki, Eva Providing quality reference services at a special library., 2006 . In The future of service delivery for libraries in central banks/regulatory agencies, Cambridge (UK), 5-7 September. (Unpublished) [Presentation]

Preview

PDF Semertzaki_Reference_services_lecture_2006.pdf Download (240kB) | Preview

English abstract

The paper deals with the traditional vs. modern reference service and with the reference interview and its value. It analyzes new channels of communication: the virtual reference service. It explores the advantages and disadvantages of face-to-face vs. virtual reference and touches issues of user education, information literacy, user satisfaction and evaluation of reference services. Finally, it highlights the competencies of the reference librarian.

Item type:	Presentation
Keywords:	Reference services, Competencies, Virtual reference, Reference interview, User education, Information literacy, User satisfaction
Subjects:	F. Management. > FD. Public relations. C. Users, literacy and reading. > CD. User training, promotion, activities, education. C. Users, literacy and reading. > CE. Literacy.
Depositing user:	EVA SEMERTZAKI
Date deposited:	25 Aug 2008
Last modified:	02 Oct 2014 12:12
URI:	http://hdl.handle.net/10760/12220

Downloads

Actions (login required)

View Item