Providing quality reference services at a special library

Semertzaki, Eva Providing quality reference services at a special library., 2006 . In The future of service delivery for libraries in central banks/regulatory agencies, Cambridge (UK), 5-7 September. (Unpublished) [Presentation]

[thumbnail of Semertzaki_Reference_services_lecture_2006.pdf]
Preview
PDF
Semertzaki_Reference_services_lecture_2006.pdf

Download (240kB) | Preview

English abstract

The paper deals with the traditional vs. modern reference service and with the reference interview and its value. It analyzes new channels of communication: the virtual reference service. It explores the advantages and disadvantages of face-to-face vs. virtual reference and touches issues of user education, information literacy, user satisfaction and evaluation of reference services. Finally, it highlights the competencies of the reference librarian.

Item type: Presentation
Keywords: Reference services, Competencies, Virtual reference, Reference interview, User education, Information literacy, User satisfaction
Subjects: F. Management. > FD. Public relations.
C. Users, literacy and reading. > CD. User training, promotion, activities, education.
C. Users, literacy and reading. > CE. Literacy.
Depositing user: EVA SEMERTZAKI
Date deposited: 25 Aug 2008
Last modified: 02 Oct 2014 12:12
URI: http://hdl.handle.net/10760/12220

Downloads

Downloads per month over past year

Actions (login required)

View Item View Item