Total Quality Management in Library and Information Sectors

Galyani Moghaddam, Golnessa and Moballeghi, Mostafa Total Quality Management in Library and Information Sectors. The Electronic Library, 2008, vol. Vol.26, n. No.6, pp. 912-922. [Journal article (Paginated)]


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English abstract

The concept of quality management originated in Japan and later moved into the USA and other countries industry. Since then, the theory of quality management has been growing fast. TQM was initially applied as a management philosophy in the manufacturing sector. Following its enormous success, this philosophy is increasingly being applied in the service sector, including libraries. The purpose of this paper is to present an overview of total quality management (TQM) in the library and information sectors. Focusing on TQM implementation in the library and information sectors, the experiences of libraries adopting this method are also reviewed. At last the authors explain the barriers to TQM implementation in libraries.

Item type: Journal article (Paginated)
Keywords: Total quality management, Library management, Customer services quality, Customer satisfaction
Subjects: F. Management. > FZ. None of these, but in this section.
Depositing user: null null
Date deposited: 16 Aug 2009
Last modified: 02 Oct 2014 12:14


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