Information Service: Data Collection - A Case Study

Della Porta, Carola Information Service: Data Collection - A Case Study., 2009 . In World Library and Information Congress: 75th IFLA General Conference and Assembly, Milan (Italy), 23-27 August 2009. (Unpublished) [Conference poster]

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English abstract

In order to improve its information service and its training of circulation staff, the Library of Social Science (Biblioteca “Enrica Collotti Pischel”), University of Milano, Italy, needed to establish with which topics dealt questions asked by patrons at the Reception and Circulation desks. Therefore the Library carried out a survey of information exchanges at the three desks, during 5 sample weeks between November 2007 and November 2008. During each sample week, each question asked by patrons was counted. The Library staff was given a form to fill out. Questions were divided in 9 types, according to their topic: information on the Library, on the Social Science School, on the University, on other Libraries, bibliographic and reference enquiries regarding the Library collection or other subject matters, etc. In order to relate the survey to the library context, other data were gathered as well: book loans and returns, patrons visits etc. In the poster presentation the methodology carried on in the survey is discussed. Data is posted graphs. Conclusions reached are included.

Item type: Conference poster
Keywords: information service, statistics
Subjects: B. Information use and sociology of information > BH. Information needs and information requirements analysis.
C. Users, literacy and reading. > CB. User studies.
F. Management. > FE. Personnel management.
Depositing user: Carola Della Porta
Date deposited: 13 Sep 2009
Last modified: 02 Oct 2014 12:15
URI: http://hdl.handle.net/10760/13548

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