Cognitive abilities, interfaces and tasks: effects on prospective information handling in email

Gwizdka, Jacek Stanislaw Cognitive abilities, interfaces and tasks: effects on prospective information handling in email., 2004 PhD Thesis thesis, UNSPECIFIED. [Thesis]

[thumbnail of JacekSGwizdka_PhDThesis_UofT_2004.pdf]
Preview
 PDF
JacekSGwizdka_PhDThesis_UofT_2004.pdf
Download (6MB) | Preview

English abstract

This dissertation is focused on new email user interfaces that may improve awareness and handling of task-laden messages in the inbox. The practical motivation for this research was to help email users process messages more effectively.Two user studies were conducted to test hypothesized benefits of the new visual representations and to examine the effects of different levels of selected cognitive abilities on task-laden message handling performance. Task performance on both of the new visual interfaces was faster than on the more traditional textual interfaces, but only when finding date-related information. Selected cognitive abilities were found to impact different dependent measures. Working memory and flexibility of closure had effects on performance time, while visual memory and working memory had effects on user interactions involving manipulation of the visual field, such as scrolling and sorting.A field study was conducted to examine email practices related to handling messages that refer to pending tasks. Individual differences in message handling style were observed, with one group of users transferring such messages out of their email programs to other applications (e.g., calendars), while the other group kept prospective messages in email and used the inbox as a reminder of future events.This research contributes to understanding interactions among cognitive abilities, user interfaces and tasks. These interactions are essential for developing two types of interface: inclusive interfaces that work for users with a wide range of cognitive abilities, and personalized and adaptive interfaces that are fitted to individual characteristics.Two novel graphical user interfaces were designed to facilitate monitoring and retrieval of prospective information from email messages. The TaskView interface displayed task-laden messages on a two-dimensional grid (with time on the horizontal axis). The WebTaskMail interface retained the two-dimensional grid, but extended the representation of pending tasks (added distinction between events and to-do's with deadlines), a vertical date reading line, and more space for email message headers.

Item type: Thesis (UNSPECIFIED)
Keywords: Email, Cognitive abilities, Tasks,
Subjects: L. Information technology and library technology > LC. Internet, including WWW.
C. Users, literacy and reading. > CB. User studies.
I. Information treatment for information services > IG. Information presentation: hypertext, hypermedia.
Depositing user: Jacek Gwizdka
Date deposited: 21 Oct 2009
Last modified: 02 Oct 2014 12:15
URI: http://hdl.handle.net/10760/13653

References

Agah, A. & Tanie, K. (2000). Intelligent graphical user interface design utilizing multiple fuzzy agents. Interacting with Computers, 12, 529-542.

Agre, P. E. (1995). My Top-10 Email Hassles. Communications Of The Acm, 38, 122.

Anderson, J. R., Matessa, M., & Lebiere, C. (1997). ACT-R: A theory of higher level cognition and its relation to visual attention. Human-Computer Interaction [HUM COMPUT INTERACT], 12, 439-462.

Aschersleben, G., Bachmann, T., & Müsseler, J. (1999). Cognitive contributions to the perception of spatial and temporal events. Amsterdam ; New York: Elsevier.

Baddley, A. (1986). Working memory. Oxford: Clarendon Press.

Ballmer, T. T. & Brennenstuhl, W. (1981). Speech act classification a study of the lexical analysis of English speech activity verbs. (8 ed.) Berlin: Springer-Verlag.

Baron, N. S. (1998). Letters by phone or speech by other means: the linguistics of email. Language & Communication, 18, 133-170.

Barreau, D. and Nardi, Bonnie A. (1995). Finding and reminding: file organization from the desktop. ACM SIGCHI Bulletin, 27, 39-43.

Barreau, D. (1995). Context as a factor in personal information management systems. Journal of the American Society for Information Science, 46, 327-339.

Bälter Olle (1998). Electronic mail in a working context. PhD Thesis, Royal Institute of Technology, Department of Numerical Analysis and Computer Science.

Bälter Olle (2000). Keystroke level analysis of email message organization. In Proceedings of the CHI 2000 conference on Human factors in computing systems, (pp. 105-112). ACM.

Bälter Olle & Sidner, C. (2000). Bifrost Inbox Organizer: Giving users control over the inbox (Rep. No. 00-08). Cambridge, MA, USA: Lotus Research.

Becker, K., Cardoso, M. O., Nichele, C. M., & Frighetto, M. (2000). Mail-By-Example: a visual query interface for email management. In.

Beckman, D. & Hirsch, D. (2000). Triage for E-mail clutter. Aba Journal, 86, 66.

Belew, R. K. & Rentzepis, J. (1990). HyperMail: treating electronic mail as literature. In Proceedings of the conference on Office information systems, (pp. 48-54). ACM.

Bell, B. K. (2000). The Role of Email on Information Overload in Organizational Managers. Walden University.

Bellotti, V. & Smith, I. (2000). Informing the Design of an Information Management System with Iterative Fieldwork. In Conference proceedings on Designing interactive systems: processes, practices, methods, and techniques, (pp. 227-237). ACM.

Bellotti, V., Ducheneaut, N., Howard, M., & Smith, I. (2002). FLANNEL: Adding computation to electronic mail during transmission. In Proceedings of the conference UIST'2002, (pp. 1-9). NY: ACM Press.

Bellotti, V., Ducheneaut, N., Howard, M., & Smith, I. (2003). Taking email to task: the design and evaluation of a task management centered email tool. In Proceedings of the conference on Human factors in computing system 2003, (pp. 345-352). ACM Press.

Benyon, D. R. (1993). Accommodating Individual Differences through an Adaptive User Interface. In M.Schneider-Hufschmidt, T. Kühme, & U. Malinowski (Eds.), Adaptive User Interfaces - Results and Prospects ( Amsterdam: Elsevier Science Publications.

Berghel, H. (1997). Email - The good, the bad, and the ugly. Communications Of The Acm , 40, 11-15.

Binmore, K. & Samuelson, L. (2001). Coordinated action in the Electronic Mail Game

1. Games and Economic Behavior, 35, 6-30.

Boone, G. (1998). Concept features in Re:Agent, an intelligent Email agent. In Proceedings of the second international conference on Autonomous agents,1998, (pp. 141-148). ACM.

Borenstein, N. S. (1994). EMAIL WITH A MIND OF ITS OWN - THE SAFE-TCL LANGUAGE FOR ENABLED MAIL. Upper Layer Protocols, Architectures And Applications, 25, 389-402.

Brown, M. H. (1995). Browsing the Web with a mail/news reader. In Proceedings of the 8th ACM symposium on User interface and software technology,1995, (pp. 197-198).

Brown, N. R. & Schopflocher, D. (1998). Event clusters: An organization of personal events in autobiographical memory. Psychological Science, 9, 470-475.

Brown, N. R. & Schopflocher, D. (1998). Event cueing, event clusters, and the temporal distribution of autobiographical memories. Applied Cognitive Psychology, 12, 305-319.

Brown, N. R. (1993). Response times, retrieval strategies, and the investigation of autobiographical memory. In Ed (Ed.), Srull, Thomas K (pp. 61-68). NJ,USA: Lawrence Erlbaum Associates,Inc. viii,190 pp.SEE BOOK: Hillsdale.

Burgess, P. W. & Shallice, T. (1997). The relationship between prospective and retrospective memory: neuropsychological evidence. In M.A.Conway (Ed.), Cognitive models of memory (pp. 247-272). Hove, UK: Psychology Press.

Burt, C. D., Watt, S. C., Mitchell, D. A., & Conway, M. A. (1998). Retrieving the sequences of autobiographical event components. Applied Cognitive Psychology, 12, 321-338.

Cadiz, J. J., Dabbish, L., Gupta, A., & Venolia, G. D. (2003). Supporting Email Workflow (Rep. No. MSR-TR-2001-88). Redmond, WA, USA: Microsoft.

Camino, B. M., Milewski, A. E., Millen, D. R., & Smith, T. M. (1998). Replying to email with structured responses. International Journal Of Human-Computer Studies, 48, 763-776.

Card, S. K., Moran, T. P., & Newell, A. (1983). The Psychology of Human-Computer Interaction. Lawrence Erlbaum.

Carroll, J. B. (1974). Psychometric tests as cognitive tasks: A new "structure of intellect". Research Bulletin, 74.

Chen, C. & Rada, R. (1996). Interacting with hypertext: A meta-analysis of experimental studies. Human-Computer Interaction, 11, 125-156.

Cockburn, A. & Thimbleby, H. (1993). Reducing user effort in collaboration support. In Proceedings of the international workshop on Intelligent user interfaces, 1993, (pp. 215-218). January 4 - 7, 1993, Orlando, FL USA.

Coleman A.M (2001). A Dictionary of Psychology. Oxford University Press.

Collins, A. F. E., Gathercole, S. E. E., Conway, M. A., & Morris, P. E. E. (1993). Theories of memory. Hove, England UK: Lawrence Erlbaum Associates, Inc. (1993). xii, 428 pp.

Comer, D. E. & Peterson, L. L. (1986). Conversation-based mail. ACM Transactions on Computer Systems, 4, 299-319.

Connel, J. B. (2000). Influencing and Perceiving Others: How Communication Media Affect Impression Management and Person Perception. University of California, Berkley.

Conway, M. A. & Bekerian, D. A. (1915). Organization in autobiographical memory. 15, 119-132.

Conway, M. A. (1996). Autobiographical knowledge and autobiographical memories. In Ed (Ed.), Rubin, David C (pp. 67-93). NY,USA: Cambridge University Press. viii,448 pp.SEE BOOK: New York.

Conway, M. A. (1996). Autobiographical memory. In Ed (Ed.), Bjork, Elizabeth Ligon (Ed); Bjork, Robert A (pp. 165-194). CA,USA: Academic Press,Inc. xxii,586 pp.SEE BOOK: San Diego.

Conway, M. A. (1997). Cognitive models of memory. Cambridge, MA, USA: The Mit Press. (1997). xiii, 369 pp.

Conway, M. A., Bruce, D., & Sehulster, J. R. (1998). New directions in autobiographical memory research. Applied Cognitive Psychology, 12, 297-303.

Conway, M. A., Kane, M. J., & Engle, R. W. (1999). Is Spearman's G Determined by Speed or Working Memory Capacity? Psycoloquy, 10.

Craik, F. I. M. & Tulving, E. (1975). Depth of Processing and the Retention of Words in Episodic Memory. Journal of Experimental Psychology: General, -294.

Cribbin, T. & Chen, C. (2001). Exploring Cognitive Issues in Visual Information Retrieval. In Paper presented at the Eighth IFIP TC.13 Conference on Human-Computer Interaction, INTERACT 2001.

Cumming, J. C. (2003). POPFile an automatic mail classification tool [Computer software].

Cutrell, E. B., Czerwinski.Mary, & Horvitz, E. (2000). Effects of instant messaging interruptions on computing tasks. In Proceedings of the CHI 2000 conference on Human factors in computing systems, (pp. 99-100).

Dalal, N. P., Quible, Z., & Wyatt, K. (2000). Cognitive design of home pages: an experimental study of comprehension on the World Wide Web. Information Processing And Management, 36, 607-621.

DalyJones, O., Monk, A., Frohlich, D., Geelhoed, E., & Loughran, S. (1997). Multimodal messages: the pen and voice opportunity. Interacting with Computers, 9, 1-25.

Daneman, M. & Carpenter, P. A. (1980). Individual Differences in working memory and reading. Journal of Verbal Learning and Verbal behavior, 19, 450-466.

De Keyser, V., d'Ydewalle, G., & Vandierendonck, A. (1998). Time and the dynamic control of behavior. Seattle, WA, USA: Hogrefe & Huber.

Denning, P. (1982). Electronic Junk. Communications of ACM, 23, 163-165.

Dillon, A. & Watson, C. (1996). User analysis in HCI -- the historical lessons from individual differences research. International Journal Of Human-Computer Studies, 45, 619-637.

Ducheneaut, N. & Bellotti, V. (2001). A Study of Email Work Processes in Three Organizations.

Ducheneaut, N. & Bellotti, V. (2001). Email as a habitat: an exploration of embedded personal information management. interactions, VIII, 30-38.

Ducheneaut, N. (2002). The social impacts of electronic mail in organizations:a case study of electronic power games using communication genres. Information, Communication, and Society, 5, 153-188.

Ducheneaut, N. & Bellotti, V. (2003). Ceci n'est pas un objet? Talking about things in email. Journal of Human-Computer Interaction, 18, 85-110.

Eastman, H. D. (1999). An Exploration of the Dimensions of Email Effectiveness. California School of Professional Psychology, Los Angeles.

Eberts, R. E. (1994). User interface design. Englewood Cliffs: Prentice Hall.

Egan, D. (1988). Individual differences in Human-Computer Interaction. In M.Helander (Ed.), Handbook of Human-Computer Interaction ( 1 ed., pp. 543-568). Amsterdam: Elsevier Science Publishers.

Ekstrom, R. B. & et al. (1976). Manual for Kit of Factor Referenced Cognitive Tests 1976 Princeton, NJ, USA.: Education Testing Service.

Eldridge, M. A., Sellen A., & Bekerian (1992). Memory Problems at Work: Their Range, Frequency and Severity (Rep. No. EPC-1992-129). Cambridge. UK: RXCE.

Eldridge, M. A., Barnard, P. J., & Bekerian, D. A. (1994). Autobiographical memory and daily schemas at work. Memory.Vol 2(1), 51-74.

Ellis, J. A. (1988). Memory for future intentions: Investigating pulses and steps. In (1: Memory in everyday life (pp. 371-376). New York ed., pp. 371-376).

Ellis, J. A. & Nimmo-Smith, I. (1993). Recollecting naturally-occurring intentions: A study of cognitive and affective factors. Memory.Vol 1(2), 107-126.

Ellis, J. A. (1996). Prospective memory or the realisation of delayed intentions: A conceptual framework for research. In G.O.Einstein, M. A. Brandimonte, & M. A. McDaniel (Eds.), Prospective Memory: Theory and Applications ( Hillsdale, NJ: Erlbaum.

Ellis, J. A. & Milne, A. (1996). Retrieval cue specificity and the realization of delayed intentions. Quarterly Journal of Experimental Psychology Section A-Human Experimental Psychology, 49, 862-887.

Engelkamp, J., Zimmer, H. D., MOHR, G., & Sellen, O. (1994). MEMORY OF SELF-PERFORMED TASKS - SELF-PERFORMING DURING RECOGNITION. Memory & Cognition, 22, 34-39.

Engle, R. W., Kane, M. J., & Tuholski, S. W. (1999). Individual differences in working memory capacity and what they tell us about controlled attention, general fluid intelligence and functions of the prefrontal cortex. In A.Miyake & P.Shah (Ed.), Models of Working Memory: Mechanisms of Active Maintenance and Executive Control (pp. 102-134). New York: Cambridge: University Press.

Europemedia (2003). Report on Netscalibur - Italian ISP (Rep. No. Jan-07-2003). Italy: Europemedia.

Fallows, D. (2002). Email at work: Few feel overwhelmed and most are pleased with the way email helps them do their jobs (Rep. No. Dec-8-2002). www.pewinternet.com: Pew Internet & American Life Project.

Fang, K. (1998). An analysis of electronic-mail usage. Computers in Human Behavior, 14, 349-374.

Farnham, S. (2002). Personal Map: Automatically Modeling the User's Online Social Network. In Paper presented at CSCW 2002 workshop: Redesigning Email for the 21st Century.

Fertig, S., Freeman, E., & Gelernter, D. (1996). Lifestreams: an alternative to the desktop metaphor. In NEW YORK, NY, (USA): ACM.

Fiztmaurice G, Baecker, R., & Moore, G. (1994). How Do People Organize their Computer Desktops?

Ref Type: Unpublished Work

Flores, F., Graves, M., Hartfield, B., & Winograd, T. (1988). Computer systems and the design of organizational interaction. ACM Transactions on Information Systems, 6, 153-172.

Ge, N., Luo, X., Roukos, S., Kambhatla, N., & Chai, J. (2002). Extracting information about meetings from email messages.

Ref Type: Unpublished Work

Gold, E. (2001). Envoys in electronic mail systems. In Proceedings of the third ACM-SIGOIS conference on Office automation systems, (pp. 2-10). October 6 - 8, 1986, Providence, RI USA.

Goldberg, Y., Safran, M., & Shapiro, E. (1992). Active mail--a framework for implementing groupware. In Conference proceedings on Computer-supported cooperative work CSCW'92, (pp. 75-83).

Gotcher, J. M. & Kanervo, E. W. (1997). Perceptions and uses of electronic mail - A function of rhetorical style. Social Science Computer Review, 15, 145-158.

Gray, W. D., John, B. E., & Atwood, M. E. (1993). Project Ernestine: Validating a GOMS analysis for predicting and explaining real-world task performance. Human-Computer Interaction [HUM COMPUT INTERACT], 8, 237-309.

Gruen, D. (1996). The Role of External Resources in the Management of Multiple Activities. UCSD.

Gruen, D., Sidner, C., Boettner, C., & Rich, C. (1999). A Collaborative Assistant for Email. In Proceedings of Human Factors in Computing Systems, (pp. 196-197). New York, NY, USA: ACM.

Gwizdka, J. (2000). Timely reminders: a case study of temporal guidance in PIM and email tools usage. In Proceedings of the CHI 2000 conference on Human factors in computing systems, (pp. 163-164). NY: ACM.

Gwizdka, J. (2001). Supporting Prospective Information in Email. In Proceedings of CHI'2001 Volume 2.

Gwizdka, J. (2002). TaskView – Design and Evaluation of a Task-based Email Interface. In Proceedings of the IBM Centers for Advanced Studies Conference CASCON 2002 , (pp. 136-145). IBM.

Gwizdka, J. (2002). Reinventing the inbox: supporting the management of pending tasks in email. In CHI '02 extended abstracts on Human factors in computer systems, (pp. 550-551). ACM Press.

Hamilton, J. (1999). Like It Or Not, You've Got Mail. Businessweek Online [On-line]. Available: http://businessweek.com/1999/99_40/b3649026.htm

Hasher, L. & Zacks, R. T. (1988). Working memory, comprehension, and aging: A review and a new view. In G.H.Bower (Ed.), The psychology of learning and motivation (22 ed., pp. 193-225).

Heckel, B. & Hamann, B. (1998). EmVis--a visual e-mail analysis tool. In Proceedings of the workshop on New paradigms in information visualization and manipulation, (pp. 36-38).

Helfman, J. I. & Isbell, C. (1995). Ishmail: Immediate Identification Of Important Information AT&T Labs.

Herrmann, D. J., Grubs, L., Sigmundi, R. A., & Grueneich, R. (1986). Awareness of memory ability before and after relevant memory experience. Human Learning: Journal of Practical Research & Applications.Vol 5(2), 91-107.

Herrmann, D. J. & Petro, S. J. (1990). Commercial memory aids. Applied Cognitive Psychology, 4, 439-450.

Herrmann, D. J. (1997). Memory in everyday life - Davies,GM, Logie,RH. British Journal of Psychology, 88, 349-350.

Herrmann, D. J., Brubaker, B., Yoder, C., Sheets, V., & Tio, A. (1999). Devices that remind. In Durso F.T. (Ed.), Handbook of Applied Cognition (pp. 377-407). New Jersey: Wiley.

Hettema, P. J. (1968). Cognitive abilities as process variables. Jorunal of Personality and Social Psychology, 10, 461-471.

Hill, K. & Monk, A. F. (2000). Electronic mail versus printed text: the effects on recipients. Interacting with Computers, 13, 253-263.

Hill, W. & Terveen, L. (1996). Using frequency-of-mention in public conversations for social filtering. In Proceedings of the ACM 1996 conference on on Computer supported cooperative work, (pp. 106-112).

Hiltz, S. R. & Turoff, M. (1985). Structuring computer-mediated communication systems to avoid information overload. Communications Of The Acm , 28, 680-689.

HINDS, P. & Kiesler, S. B. (1995). COMMUNICATION ACROSS BOUNDARIES - WORK, STRUCTURE, AND USE OF COMMUNICATION TECHNOLOGIES IN A LARGE ORGANIZATION. Organization Science, 6, 373-393.

Horvitz, E. (1999). Principles of mixed-initiative user interfaces. In Proceeding of the CHI 99 conference on Human factors in computing systems, (pp. 159-166).

Horvitz, E., Jacobs, A., & Hovel, D. (1999). Attention-Sensitive Alerting. In Proceedings of UAI '99, Conference on Uncertainty and Artificial Intelligence, (pp. 305-313). San Francisco: Morgan Kaufman.

Hudson, S. E. & Smith, I. (1996). Electronic mail previews using non-speech audio. In Proceedings of the CHI '96 conference companion on Human factors in computing systems, (pp. 237-238).

Hutchins, E., Hollan, J., & Norman, D. A. (1985). Direct Manipulation Interfaces. In D.A.Norman & Draper S.W. (Eds.), User Centered System Design: New Perspectives on Human-Computer Interaction (pp. 87-124). Hillsdale, NJ: Lawrence Erlbaum Associates.

Hutchins, E. (1995). Cognition in the Wild. MIT Press: Bradford.

Iivari, J. & Hirschheim, R. (1996). Analyzing information systems development: A comparison and analysis of eight IS development approaches. Information Systems, 21, 551-575.

Isbell, C., Amento, B., Whittaker, S., & Helfman, J. I. (2002). IshMail: Managing Massive Amounts of of Mail. In Extended Abstracts. UIST, 2002., ACM Press.

Jackson, T. W., Dawson, R. J., & Wilson, D. (2001). The Cost of Email Interruption. The Journal of Systems and Information Technology, 5, 81-92.

Jackson, T. W., Dawson, R. J., & Wilson, D. (2003). Understanding email interaction increases organizational productivity. Communications of ACM, 46, 80-84.

Jacobsen, M. B. (2003). History of the Internet. Internet [On-line]. Available: http://www.softexsolutions.com/crc/webdev/internetHistory/index.cfm

Janson, M. A., Woo, C. C., & Smith, L. D. (1993). INFORMATION-SYSTEMS DEVELOPMENT AND COMMUNICATIVE ACTION THEORY. Information & Management, 25, 59-72.

Janson, M. A. & Woo, C. C. (1996). A speech act lexicon: An alternative use of speech act theory in information systems. Information Systems Journal, 6, 301-329.

Jensen, A. R. (1999). The G Factor: the Science of Mental Ability. Psycoloquy, 10.

Johnston, G. (2002). You've Got Mail! (Rep. No. Sept-26-2002). IDG News Service.

Jovicic, A. (2000). Retrieval Issues in Email Management. MASc Thesis, Department of Computer Science, University of Toronto.

Jovicic, A. (2000). Role of memory in email management. In Proceedings of the CHI 2000 conference on Human factors in computing systems, (pp. 151-152). ACM.

Kamiya, K., Röscheisen, M., & Winograd, T. (1996). Grassroots: providing a uniform framework for communicating, sharing information, and organizing people. In (pp. 239-240).

Kane, M. J. & Engle, R. W. (2000). Working-Memory Capacity, Proactive Interference, and Divided Attention: Limits on Long-Term Memory Retrieval. Journal of Experimental Psychology: Learning, Memory, and Cognition, 26, 336-358.

Kane, M. J., Bleckley, M. K., Conway, A. R. A., & Engle, R. W. (2001). A Controlled-Attention View of Working-Memory Capacity. Journal of Experimental Psychology: General, 130, 169-183.

Kane, M. J. & Engle, R. W. (2003). Working-Memory Capacity and the Control of Attention: The Contributions of Goal Neglect, Response Competition, and Task Set to Stroop Interference. Journal of Experimental Psychology: General, 132, 47-70.

Kaptelinin, V. (1997). Activity Theory: Implications for human-computer interaction. In B.Nardi (Ed.), Context and Consciousness: Activity Theory and Human-Computer Interaction ( Cambridge, MA, USA: MIT Press.

Kaptelinin, V. (2003). UMEA: translating interaction histories into project contexts. In Proceedings of the conference on Human factors in computing systems 2003, (pp. 353-360). ACM Press.

Keirsey, D. & Bates Marylin (1984). Please Understand Me. Del Mar, CA, USA: Prometheus Nemesis Book Co.

Khosravi, H. & Wilks, Y. (1999). Routing email automatically by purpose not topic. Natural Language Engineering, 5 , 237-250.

Kieras, D. E. & Meyer, D. E. (1997). Overview of the EPIC architecture for cognition and performance with application to human-computer interaction. Human-Computer Interaction [HUM COMPUT INTERACT], 12, 391-438.

Kimbrough, S. O. & Moore, S. A. (1997). On automated message processing in electronic commerce and work support systems: Speech act theory and expressive felicity. ACM Transactions on Information Systems, 15, 321-367.

Kiritchenko, S. & Matwin, S. (2001). Email Classification with Co-Training. In Proceedings of the IBM Centers for Advanced Studies Conference CASCON 2001.

Knowles, C. (1988). Can Cognitive Complexity Theory (CCT) produce an adequate measure of system usability?

Kot, E. M. (1998). Psychological Sense of Community and Electronial Mail Networks. De Paul University.

Kuutti, K. (1997). Activity Theory as a potential framework for Human-Computer Interaction research. In B.Nardi (Ed.), Context and Consciousness: Activity Theory and Human-Computer Interaction ( Cambridge, MA, USA: MIT Press.

Kvavilashvili, L. J. (1987). Remembering intention as a distinct form of memory. British Journal of Psychology.Vol 78(4), 507-518.

Kvavilashvili, L. J. (1988). Remembering of an intention as a specific form of memory. Voprosy Psikhologii.No 2, 142-147.

Kvavilashvili, L. J. (1992). Remembering intentions: A critical review of existing experimental paradigms. Applied Cognitive Psychology.Special Issue: Memory in everyday settings.Vol 6(6), 507-524.

Kvavilashvili, L. J. & Ellis, J. A. (1996). Varieties of intentions: Some distinctions and classifications. In G.O.Einstein, M. A. Brandimonte, & M. A. McDaniel (Eds.), Prospective Memory: Theory and Applications ( Hillsdale, NJ: Erlbaum.

Lam, D., Rohall, S. L., Schmandt, C., & Stern, M. K. (2002). Exploiting E-mail Structure to Improve Summarization (Rep. No. 02-02). IBM.

Lamming, M., Brown, P., Carter, K., Eldridge, M. A., Flyyn, M., Louie, G. et al. (1994). The Design of Human-Memory Prosthesis. Computer Journal, 37, 153-163.

Leiner, B. M., Cerf, V. G., Clark David, D., Kahn, R. E., Kleinrock, L., Lynch, D. C. et al. (2000). A Brief History of the Internet. Internet [On-line]. Available: http://www.isoc.org/internet/history/brief.shtml

Lewis, D. D. & Knowles, K. A. (1997). Threading electronic mail: A preliminary study. Information Processing & Management, 33, 209-217.

Lindsay, P. & Norman, D. A. (1977). Human Information Processing. New York.: Academic Press.

Lohse, G. (1993). Cognitive model for understanding graphical perception. Human-Computer Interaction, 8, 353-388.

Lohse, G. (1997). Models of Graphical Perception. In M.Helander (Ed.), Handbook for Human-Computer Interaction (2 ed..

Lohse, G. (1997). The Role of Working Memory on Graphical Information Processing. Behaviour & Information Technology, 16, 297-308.

Mackay, W. E. (1988). More than Just a Communication System: Diversity in the Use of Electronic Mail. In Electronic Mail

Proceedings of ACM CSCW'88 Conference on Computer-Supported Cooperative Work, (pp. 344-353).

Mackay, W. E. (1988). Diversity in the use of electronic mail: A preliminary inquiry. ACM Transactions on Information Systems, 6, 380-397.

Mackenzie, M. L. (2000). The personal organization of electronic mail messages in a business environment: An exploratory study. Library & Information Science Research , 22, 405-426.

Maes, P. (1994). Agents that reduce work and information overload. Communications of ACM, 37, 31-40.

Magnussen, S. & Greenlee, M. W. (1999). The psychophysics of perceptual memory. In Copenhagen Symposium on Vision and Visual Cognition, Apr#1997, U Copenhagen, Copenhagen, Denmark; The papers collected in this special issue are based on contributions to this symposium..

Malone, T. W. (1983). How Do People Organize Their Desks? Implications for the Design of Office Information Systems. ACM Transactions on Office Information Systems, 1, 99-112.

Malone, T. W., Grant, K. R., & Turbak, F. A. (1986). The information lens: an intelligent system for information sharing in organizations. In Conference proceedings on Human factors in computing systems, 1986, (pp. 1-8).

Malone, T. W., Grant, K. R., Lai, K.-Y., Rao, R., & Rosenblitt, D. (1987). Semistructured messages are surprisingly useful for computer-supported coordination. ACM Transactions on Information Systems, 5, 115-131.

Marx, M. & Schmandt, C. (1996). CLUES: Dynamic Personalized Message Filtering. In Filtering & Sharing

Proceedings of ACM CSCW'96 Conference on Computer-Supported Cooperative Work, (pp. 113-121).

Marx, M. & Schmandt, C. (1996). MailCall: message presentation and navigation in a nonvisual environment. NEW YORK, NY, (USA): ACM.

Milewski, A. E. & Smith, T. M. (2001). An experimental system for transactional messaging. In Proceedings of the international ACM SIGGROUP conference on Supporting group work: the integration challenge, 1997, (pp. 325-330).

Miller, G. (1956). The magical Number Seven, Plus or Minus Two: Some Limits on Our Capacity for Processing Information. Psychological Review, 63, 81-97.

Miyake, A. (2001). Individual Differences in Working Memory: Introduction to the Special Section. Journal of Experimental Psychology: General, 130, 163-168.

Mock, K. (2001). An experimental framework for email categorization and management. In Proceedings of the 24th annual international ACM SIGIR conference on Research and development in information retrieval, (pp. 392-393). ACM Press.

Modjeska, D. & Chignell, M. (2003). Individual Differences in Exploration Using Desktop VR . Journal of the American Society for Information Science and Technology, 54, 216-228.

Moore, S. A. (1998). Categorizing automated messages. Decision Support Systems, 22, 213-241.

Myers, I. B. & Myers, P. B. (1980). Gifts differing. Palo Alto, CA: Consulting Psychologists Press.

Nardi, B. A. (1996). Context and Consciousness.

Nardi, Bonnie A. and Barreau, D. (1997). Finding and reminding revisited: appropriate metaphors for file organization at the desktop. ACM SIGCHI Bulletin, 29, 76-78.

Nardi, B. A., Whittaker, S., & Schwarz, H. (2002). NetWORKers and their Activity in Intensional Networks. Computer Supported Cooperative Work (CSCW), 11, 205-242.

Neuwirth, C., Morris, J. H., Regli, S. H., Chandhok, R., & Wenger, G. C. (1998). Envisioning communication: task-tailorable representations of communication in asynchronous work. In Proceedings of the ACM 1998 conference on Computer supported cooperative work, (pp. 325).

Newman, W. M. & Sproull, R. F. (1979). Principles of interactive computer graphics. (2d ed ed.) New York: McGraw-Hill.

Newman, W. M. (1994). A Preliminary Analysis of the Products of HCI Research, Based on Pro Forma Abstracts. In Proceedings of CHI '94 Human Factors in Computing Systems, (pp. 278-284).

Newman, W. M. (1997). Better or Just Different? On the Benefits of Designing Interactive Systems in terms of Critical Parameters. In Proc. DIS '97, Designing Interactive Systems, (pp. 239-245).

Newman, W. M. & Taylor A.S. (1999). Towards a Methodology employing Critical Parameters to deliver Performance Improvements in Interactive Systems. In Human Computer Interaction Interact '99, (pp. 605-612).

Ngwenyama, O. K. & Lee, A. S. (1997). Communication richness in electronic mail: Critical social theory and the contextuality of meaning. Mis Quarterly, 21, 145-167.

Nonnecke, B. & Preece, J. (2000). Lurker demographics: counting the silent. In Proceedings of the CHI 2000 conference on Human factors in computing systems.

Norman, D. A. (1981). Categorization of action slips. Psychological Review, 88, 1-15.

Norman, D. A. & Shallice T. (1986). Attention to action: Willed and automatic control of behavior. In R.J.Davidson, G. Schwartz, & D. Shapiro (Eds.), Consciousness and Self-Regulation: : Advances in Research and Theory (pp. 1-18). New York: Plenum Press.

Orlikowski, W. J., Yates, J., Okamura, K., & FUJIMOTO, M. (1995). Shaping Electronic Communication - The Metastructuring of Technology in the Context of Use. Organization Science, 6, 423-444.

Palme, J. (1995). Electronic mail. Boston: Artech House.

Pazzani, M. J. (2000). Representation of electronic mail filtering profiles: a user study. In Proceedings of the 2000 international conference on Intelligent user interfaces, (pp. 202-206).

Pollock, S. (1988). A rule-based message filtering system. ACM Transactions on Information Systems, 6, 232-254.

Popolov, D., Callaghan, M., & Luker, P. (2000). Conversation space: visualising multi-threaded conversation. In AVI 2000, (pp. 246-249).

Postel, J. (1975). On the Junk Mail Problem (Rep. No. RFC706).

Proctor, R. W. & Vu, K.-P. L. (2003). Human Information Processing: An overview for Human-Computer Interaction. In J.A.Jacko & A. Sears (Eds.), The Human-Computer Interaction Handbook:

Fundamentals, Evolving Technologies and Emerging Applications ( Lawrence Erlbaum & Associates.

Rennie, J. (2000). ifile: An Application of Machine Learning to E-mail Filtering. In KDD-2000 Workshop on Text Mining, Sixth ACM SIGKDD International Conference on Knowledge Discovery and Data Mining.

Rhodes, B. J. (2000). Margin notes: building a contextually aware associative memory. In Proceedings of the 2000 international conference on Intelligent user interfaces, (pp. 219-224). ACM.

Robertson, G., Mackinlay, J., & Card, S. K. (1991). Cone Trees: Animated 3D Visualizations of Hierarchical Information. In (pp. 189-194). ACM Press.

Roeckelein, J. E. (2000). The concept of time in psychology : a resource book and annotated bibliography. Westport, Conn, USA: Greenwood Press.

Rohall, S. L., Gruen, D., Moody, P., & Kellerman, S. (2001). Email Vsualizations to Aid Communications. In Late-Breaking Hot Topics Proceedings of the IEEE Symposium on Information Visualization, (pp. 12-15). IEEE.

Rohall, S. L. & Gruen, D. (2002). ReMail: A Reinvented Email Prototype (Rep. No. 02-13). IBM.

Roy Want, Andy Hopper, Veronica Falcao, & Jonathan Gibbons (1992). The Active Badge Location System. ACM Transactions on Information Systems, 10, 91-102.

Rubin, D. C. E. (1986). Autobiographical memory. New York, NY, USA: Cambridge University Press. (1986). ix, 298 pp.

Rudy, I. A. (1996). A critical review of research on electronic mail. European Journal Of Information Systems, 4, 198-213.

Sack, W. (2000). Conversation map: a content-based Usenet newsgroup browser. In Proceedings of the 2000 international conference on Intelligent user interfaces, (pp. 233-240). ACM.

Sahami, M., Dumais, S., Heckerman, D., & Horvitz, E. (1998). A Bayesian approach to filtering junk e-mail. In AAAI Workshop on Learning for Text Categorization, AAAI.

Sallis, P. & Kassabova, D. (2000). Computer-mediated communication: experiments with e-mail readability

7. Information Sciences, 123, 43-53.

Sanderson, D. (1997). Lexicon of emoticons (Email, electronic communications, Internet, computer, chat). Zeitschrift Fur Semiotik, 19, 307-315.

Schacter, D. L. (1996). Searching for memory: The brain, the mind, and the past.

Searle, J. R. (1979). Expression and meaning studies in the theory of speech acts. Cambridge Eng.: Cambridge University Press.

Searle, J. R., Kiefer, F., & Bierwisch, M. (1980). Speech act theory and pragmatics. Dordrecht, Holland: D. Reidel.

Segal, R. B. & Kephart, J. O. (1999). MailCat: an intelligent assistant for organizing e-mail. In Proceedings of the third annual conference on Autonomous Agents, (pp. 276-282).

Sein, M. K., Olfman, L., Bostrom, R. P., & Davis, S. A. (1993). Visualization ability as a predictor of user learning success. International Journal of Man-Machine Studies, 39, 599-620.

Sellen, A. J. (1994). Detection of Everyday Errors. Applied Psychology-An International Review-Psychologie Appliquee-Revue Internationale, 43, 475-498.

Sellen, A. J., Louie, G., Harris, J. E., & Wilkins, A. J. (1997). What brings intentions to mind? An in situ study of prospective memory. Memory, 5, 483-507.

Severinson-Eklundh, K. & Macdonald, C. (1994). The Use of Quoting to Preserve Context in Electronic Mail Dialogues. IEEE Transactions on Professional Communication, 37, 197-202.

Severinson-Eklundh, K. (1994). A dialogue perspective on electronic mail: implications for interface design. In H.van Oostendorp (Ed.), Cognitive aspects of electronic text processing ( Norwood, N.J., USA: Ablex Publishing Company.

Severinson-Eklundh, K. (1998). To Quote or not to Quote: Setting the Context for Computer-Mediated Dialogues (Rep. No. TRITA-NA-P9807). Stockholm, Sweden: NADA, KTH.

Shepherd, A., Mayer, N., & Kuchinsky, A. (1990). Strudel--an extensible electronic conversation toolkit. In Proceedings of the conference on Computer-supported cooperative work, (pp. 93-104).

Silver, N. S. (1996). Time-based visualizations of electronic mail. Toronto: University of Toronto, Dept. of Computer Science.

Sproull, L. & Kiesler, S. B. (1991). Connections new ways of working in the networked organization. Cambridge, Mass: MIT Press.

Stevens, G. R. & McElhill, J. (2000). A qualitative study and model of the use of e-mail in organisations

6. Internet Research-Electronic Networking Applications and Policy, 10, 271-283.

Stuckey, K. L. (1998). Analysis of the Social Influence Perspective of Electronic Email Usefulness. University of La Verne, California.

Suchman, L. (1987). Plans and Situated Actions. Cambridge, MA, USA: University Press.

Suchman, L. (2001). Do Categories have Politics? The Language/Action Perspective Reconsidered. Computer Supported Cooperative Work (CSCW), 2, 177-190.

Suchman, L. A. (1983). Office Procedure as Practical Action: Models of Work and System Design. ACM Transactions on Office Information Systems, 1, 320-328.

Sudarsky S. & Hjelsvold R (2002). Visualizing electronic mail. In Proceedings of Visualisation Conference IV2002, (pp. 3-9).

Takkinen, J. & Shahmehri, N. (1998). CAFE: A ConceptualModel for Managing Information in Electronic Mail. In Proceedings of 31st Hawaii International Conference on System Sciences (HICSS-31).

Takkinen, J. & Shahmehri, N. (1998). Delegation of Tasks and Dissemination of Information in Organizations: Restructuring Internet E-Mail for Doing Things. In Group Supported Collaboration

Proceedings of American Information Society 1998 Americas Conference (AIS-98), (pp. 497-499).

Takkinen, J. & Shahmehri, N. (1999). Task-Oriented Restructuring of an Application Domain: A Multi-Agent Architecturefor Doing Things in Internet E-Mail. In Proceedings of 32nd Hawaii International Conference on System Sciences (HICSS-32).

Team2 (2003). Evolution of the Internet. Internet [On-line]. Available: http://afrinet.intnet.mu/competition/competition/team02/index.htm

Terry, D. B. (1993). A tour through Tapestry. In Proceedings of the conference on Organizational computing systems, (pp. 21-30).

The New York Times, Editorial (2003). You've Got Mail: Enough Already! The New York Times.

Thomas, W. J., Dawson, R., & Wilson, D. (2003). Understanding email interaction increases organizational productivity. Communications Of The Acm, 46, 80-84.

Thompson, C. P., Skowronski, J. J. , Larsen, S. F., & Betz, A. (1996). Autobiographical memory: Remembering what and remembering when. Mahwah, NJ, USA: Lawrence Erlbaum Associates, Inc. (1996). xiv, 238 pp.

Towse, J. N., Hitch, G. J., & Hutton, U. (1998). A Reevaluation of Working Memory Capacity in Children, . Journal of Memory and Language, 39, 195-217.

Tulving, E. & Thomson, D. M. (1973). Encoding specificity and retrieval processes in episodic memory. Psychological Review, -373.

Tulving, E. (1984). Precis of Elements of episodic memory. Behavioral & Brain Sciences , 7, 223-268.

Tulving, E. (1985). How many memory systems are there? American Psychologist, 40, 385-398.

Tulving, E. (1986). What kind of a hypothesis is the distinction between episodic and semantic memory? Journal of Experimental Psychology: Learning, 307-311.

Tulving, E. (1993). What is episodic memory? Current Directions in Psychological Science, 2, 67-70.

Turney, P. D. (2000). Learning algorithms for keyphrase extraction. Information Retrieval, 2, 303-336.

Tweedie, L. (1997). Characterizing interactive externalizations. In NEW YORK, NY, (USA): ACM.

Vandierendonck, A. & De Vooght, G. (1998). Mental models and working memory in temporal reasoning and spatial reasoning. In V.De Keyser, G. d'Ydewalle, & A. Vandierendonck (Eds.), Time and the dynamic control of behavior (pp. 383-402). Seattle, WA, USA: Hogrefe & Huber.

Varian, H. R. & Lyman, P. (2000). How much information? web [On-line]. Available: http://www.sims.berkeley.edu/how-much-info/internet.html

Venolia, G. D. & Neustaedter, C. (2003). Understanding sequence and reply relationships within email conversations: a mixed-model visualization. In Proceedings of the ACM Conference on Computer-Human Interaction 2003, (pp. 361-368). NY, NY: ACM Press.

Walker, M., Fromer, J., Di Fabbricio, G., Mestel, C., & Hindle, D. (1998). What can I say?: evaluating a spoken language interface to Email. In Conference proceedings on Human factors in computing systems, (pp. 582-589). ACM.

Wardell, D. (1973). Possible changes in the taxonomies in Royce Center for Advanced Study in Theorecital Psychology.

Wechsler, D. (1997). Wechsler Adult Intelligence Scale - III (WAIS-III) San Antonio, TX, USA: The Psychological Corporation.

Westerman, S. J. (1993). Individual Differences in Human-Computer Interaction. Aston University England.

Westerman, S. J. (1995). Computerised information retrieval: Individual differences in the use of spatial and non-spatial information. Perceptual and Motor Skills, 81, 771-786.

Westerman, S. J. & Cribbin, T. (2000). Mapping semantic information in virtual space: dimensions, variance and individual differences. International Journal Of Human-Computer Studies, 53, 765-787.

Westerman, S. J. & Cribbin, T. (2000). Cognitive ability and information retrieval: When less is more. Virtual Reality, 5, 1-7.

Whittaker, S. & Sidner, C. (1996). Email overload: exploring personal information management of email. In NEW YORK, NY, (USA): ACM.

Whittaker, S., Swanson, J., Kucan, J., & Sidner, C. (1997). TeleNotes: Managing Lightweight Interactions in the Desktop . ACM Transactions on Information Systems, 4, 137-168.

Whittaker, S., Terveen, L., Hill, W., & Cherny, L. (1998). The dynamics of mass interaction. In Proceedings of the ACM 1998 conference on Computer supported cooperative work, (pp. 257).

Whittaker, S., Davis, R., Hirschberg, J., & Muller, U. (2000). Jotmail: a voicemail interface that enables you to see what was said. In Proceedings of the CHI 2000 conference on Human factors in computing systems, (pp. 89-96). ACM Press.

Whittaker, S., Terveen, L., & Nardi, B. (2000). Let's Stop Pushing the Envelope and Start Addressing It: A Reference Task Agenda for HCI. Human-Computer Interaction, 15, 75-106.

Whittaker, S., Jones, Q., & Terveen, L. (2002). Contact management: identifying contacts to support long-term communication. In Proceedings of the 2002 ACM conference on Computer supported cooperative work, (pp. 216-225). New York, NY, USA: ACM Press.

Whittaker, S., Nardi, B., Creech, M., Terveen, L., Isaacs, E., & Hainsworth, J. (2004). Using Personal Social Networks to Organize Communication in a Social desktop. ACM Transactions on Computer-Human Interaction.

Wickens, C. D. & Carswell, C. M. (1995). The Proximity Compatibility Principle: Its Psychological Foundation and Relevance to Display Design. Human Factors, 37, 473-495.

Winograd, T. & Flores, F. (1986). Understanding Computers and Cognition: A New Foundation for Design. Norwood, NJ, USA: Ablex Publishing Corp.

Winograd, T. (1994). Categories, Disciplines, and Social Coordination. Computer Supported Cooperative Work (CSCW), 2, 191-197.

Witkin, H. A., Oltman, P. K., Raskin, E., & Karp, S. A. (1971). A Manuaal for teh Embedded Figures Tests Consulting Psychologies Press.

Witkin, H. A., Moore, C. A., Goodenough, D. R., & Cox, P. W. (1977). Field-Dependent and Field-Independent Cognitive Styles and their Educational Research. Review of Educational Research, 47, 1-64.

Yiu K, Baecker, R., Silver, N. S., & Long, B. (1997). A Time-Based Interface for Electronic Mail and Task Management. In Proceedings of HCI International '97, (pp. 19-22).

Yiu K (1997). Time-based Management and Visualization of Personal Electronic Information. MASc Thesis, Department of Electrical and Computer Engineering, University of Toronto.

Zakay, D. & Block, R. A. (1998). New perspective on prospective time estimation. In V.De Keyser, G. d'Ydewalle, & A. Vandierendonck (Eds.), Time and the dynamic control of behavior (pp. 129-141). Seattle, WA, USA: Hogrefe & Huber.

Zakon, R. H. (2003). Hobbes' Internet Timeline v6.1. Internet [On-line]. Available: http://www.zakon.org/robert/internet/timeline/

Zhang, H. & Salvendy, G. (2001). The Implication of Visualization Ability and Structure Preview Design for Web Information Search Tasks. International Journal of Human-Computer Interaction, 13, 75-95.

Zhao, J. L., Kumar, A., & Stohr, E. A. (2000). Workflow-centric information distribution through e-mail. Journal of Management Information Systems, 17, 45-72.


Downloads

Downloads per month over past year

Actions (login required)

View Item View Item
Contact us
Send email Sponsors
Sponsor: AIMS Sponsor: D&P Sponsor: UniNa CAB Get connected
Facebook Facebook Twitter Twitter Linkedin LinkedIn RSS RSS