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Everything through Email

Whittaker, Steve and Bellotti, Victoria and Gwizdka, Jacek . Everything through Email., 2007 In: Personal Information Management. Personal Information Management . University of Washington Press, pp. 167-189. [Book chapter]

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English abstract

Email serves as an information conduit — acting as a delivery channel for different types of information, including documents, slide, contact information, and schedules. Its use as a conduit naturally leads to its being used for key PIM functions. People use their inboxes as to-do lists to manage current tasks, their email folders as a repository for archival information, and their email address books to find contacts. They even use email to find and schedule calendar appointments. Despite its success, there are significant problems with email. This chapter will illustrate how many of email's PIM problems stem from its conduit function. It discusses how people use email to manage their personal information and describes the tools that can support such behavior. We look at important aspects of PIM through the lens of email: allocating attention, deciding actions, managing tasks, and organizing messages into folders.

Item type:	Book chapter
Keywords:	personal information management, email, task management, human computer interaction
Subjects:	L. Information technology and library technology > LA. Telecommunications. B. Information use and sociology of information > BG. Information dissemination and diffusion. C. Users, literacy and reading. > CB. User studies.
Depositing user:	Jacek Gwizdka
Date deposited:	13 Nov 2009
Last modified:	02 Oct 2014 12:15
URI:	http://hdl.handle.net/10760/13707

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