Serviço de referência na área da saúde em contexto universitário: o papel de mediador do bibliotecário de referência

Antunes, Maria da Luz Serviço de referência na área da saúde em contexto universitário: o papel de mediador do bibliotecário de referência., 2006 Mastrer Thesis thesis, Universidade Autonoma de Lisboa. [Thesis]

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English abstract

The Academic library plays an important role within the organisational mission of the university, since it helps in the development of its inner values and contributes to the achievement of the pedagogical and scientific plans. In the above context the reference librarianship is no longer an information provider, he becomes an assertive and pro-active part of scientific knowledge growth. In this dissertation, the intention is to examine and evaluate the intermediary role played by the health area reference librarianship. This evaluation will be done under an academic and medical perspective. The reference librarianship should have the users‟ needs at the centre of his role. He should always use the information and communication technologies available; however, the ethical part of the process cannot be forgotten. In this dissertation, the study approach used was similar to the one usually used on case studies. Our case study basis is the 250 health area teachers of Escola Superior de Tecnologia da Saúde de Lisboa. The inquiry was the method used in order to obtain the data for this research. Our case study conclusions may give some idea about the new profile of the reference librarianship of the academic context within the health area, which are as follows: 1) the reference librarianship has to co-operate with the students and teachers in the classes, in other words, they have to start working in the field instead of being „closed‟ in the academic library; 2) within the library, the reference librarianship should support the increase of information consultancy; the librarian should have the capacity to use his skills in order to help the user; 3) the user would prefer the librarian to assist/guide in the research process rather than using the librarian‟s skills to provide the research material; 4) the user should be aware that a fee may be payable if he requires an urgent and quality research service which is/can be provided by a skilled professional (reference librarianship); 5) the reference librarianship can be helpful in the field, when working with a health care team (hospital) based on their access and capacity to have the latest news on health research discoveries and being able to resolve medical doubts due to their capacity to deal with problem-based learning.

Portuguese abstract

A biblioteca universitária desempenha um importante papel na prossecução da missão organizacional de uma universidade, na medida em que desenvolve os seus valores e contribui para a realização do seu plano pedagógico e científico. Sendo o bibliotecário de referência, neste contexto, não um mero fornecedor de informação, mas um mediador assertivo, pró-activo e crítico para a construção do conhecimento científico, pretendeu-se investigar e avaliar o papel de mediação desempenhado pelo bibliotecário de referência da área da saúde, analisado sob duas vertentes (a universitária e a hospitalar), centralizando a sua actividade na garantia da satisfação das necessidades do utilizador com base na utilização das tecnologias de informação e da comunicação, sem descurar a componente ética do processo. Inserindo-se numa abordagem descritiva e interpretativa, tipo estudo de caso, tomou-se como objecto de estudo a comunidade de docentes da Escola Superior de Tecnologia da Saúde de Lisboa: cerca de 250 indivíduos (profissionais da área da saúde). A técnica de recolha de dados utilizada foi a do questionário, sendo analisado sob as vertentes quantitativa e qualitativa. As conclusões do estudo de caso proporcionam algumas reflexões a aprofundar. Primeira: o bibliotecário de referência tem necessariamente de sair da biblioteca e colaborar na sala de aulas com alunos e docentes. Segunda: na biblioteca, o bibliotecário de referência deve promover a consultoria de informação, sendo muito valorizada a sua capacidade de orientação da pesquisa de informação e os seus conhecimentos metodológicos de investigação científica, bem como o interesse que manifesta pelo utilizador. Terceira: o utilizador continua a preferir uma pesquisa orientada pelo bibliotecário, não lha confiando inteiramente. Quarta: dependendo do valor a pagar, da urgência da informação, da qualidade e da tipologia do serviço prestado, o utilizador poderá ponderar a possibilidade de pagar pelo serviço de referência. Quinta: é muito bem encarada a presença do bibliotecário de referência integrado na equipa de cuidados de saúde (em ambiente hospitalar) para a actualização de informação, para a resolução de dúvidas e para a aprendizagem baseada em problemas.

Item type: Thesis (UNSPECIFIED)
Keywords: Reference Librarianship, Academic Library, Hospital Library, Clinical Librarianship
Subjects: D. Libraries as physical collections. > DK. Health libraries, Medical libraries.
I. Information treatment for information services > IJ. Reference work.
Depositing user: Maria Antunes
Date deposited: 06 Aug 2011
Last modified: 02 Oct 2014 12:19
URI: http://hdl.handle.net/10760/15994

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