Carencias en los sistemas de gestión del conocimiento: una revisión bibliográfica

Pinto-Prieto, Laura-Patricia and Becerra-Ardila, Luis-Eduardo and Gómez-Flórez, Luis-Carlos Carencias en los sistemas de gestión del conocimiento: una revisión bibliográfica. El profesional de la información, 2012, vol. 21, n. 3. [Journal article (Unpaginated)]


Download (903kB) | Preview

English abstract

The importance of knowledge as a sustainable competitive advantage and the increasing development of information technology (IT) have led to knowledge management systems (KMS), facilitating and encouraging the processes of generation, codification and transfer of knowledge in organizations. The interest of professionals, academics and researchers has been growing for several years, to the point that it can be stated that knowledge management is a topic on the rise. Nonetheless, if we review their status in organizations, there are great difficulties in their implementation, difficulties that cover various aspects. Through a review of the literature, this paper explores the present gaps in the implementation of KMS. The results reflect the dominance of a reductionist approach in this area, with a focus on IT, revealing the need for a holistic approach, guided by what makes sense in the organization.

Spanish abstract

La importancia del conocimiento como ventaja competitiva sostenible y el desarrollo de las tecnologías de información, han dado lugar a los sistemas de gestión del conocimiento (SGC), facilitando e impulsando los procesos de generación, codificación y transferencia del conocimiento en las organizaciones. El interés de profesionales, académicos e investigadores es creciente desde hace varios años, y la gestión de conocimiento es un tema en auge. Sin embargo, al examinar su estado en las organizaciones, se encuentran grandes dificultades en su incorporación. Mediante una revisión de la bibliografía se analizan los fallos usuales producidos en la implementación de los SGC. Los resultados reflejan la visión reduccionista que se centra sólo en las tecnologías de la información, revelándose la necesidad de una visión holística para poder tener éxito.

Item type: Journal article (Unpaginated)
Keywords: Knowledge management, Knowledge, Information systems and technologies, Knowledge management systems, Knowledge management processes, Gaps in knowledge management systems.
Subjects: B. Information use and sociology of information > BD. Information society.
F. Management. > FA. Co-operation.
I. Information treatment for information services > ID. Knowledge representation.
Depositing user: Laura Patricia Pinto Prieto
Date deposited: 04 Sep 2012
Last modified: 02 Oct 2014 12:23


"SEEK" links will first look for possible matches inside E-LIS and query Google Scholar if no results are found.

Adenfelt, Maria; Lagerström, Katarina, “Enabling knowledge creation and sharing in transnational projects”. International Journal of Project Management, 2006, v. [24], n. [3], pp. [191]–[198].

Andrade, Hugo; Dyner, Isaac; Espinosa, Ángela; López, Hernán; Sotaquirá, Ricardo. “Pensamiento Sistémico: Diversidad en Búsqueda de Unidad”. Ediciones Universidad Industrial de Santander. Bucaramanga. 2001.

Alavi, Maryam; Leidner, Dorothy. “Review: knowledge management and knowledge management systems: Conceptual Foundations and Research issues”. MIS Quarterly, 2001, v.[25],n.[1], pp.[107]–[136].

Anand, Vikas; Manz, Charles; Glick, William. “An organizational memory approach to information management”. Academy of Management Review, 1998, v.[23], n. [4], pp.[796]–[800].

Andreu, Rafael; Sieber, Sandra. “La gestión integral del conocimiento y del aprendizaje”. Economía Industrial, 1999, v. 326.

Barceló, María; Baglietto, Alicia. “Hacia una economía del conocimiento”. PRICE WATERHOUSE COOPERS, ESIC Editorial, 2001.

Baroni de Carvalho, Rodrigo; Tavares, Marta. “Using information technology to support knowledge conversion processes”. Information Research, 2001, v.[7], n. [1]. [Available at]

Benbya, Hind; Passiante, Giuseppin; Aissa, Nassi. “Corporate portal: a tool for knowledge management synchronization”. International Journal of Information Management, 2004, Junio, v.[24], n.[3], pp.[201]-[220].

Boisot, Max. “Knowledge assets: securing competitive advantage in the information economy”, Oxford University Press, 1998.

Butler, Tom; Feller, Joseph; Pope, Andrew ; Emerson, Bill; Murphy, Ciaran. “Designing a core IT artefact for Knowledge Management Systems using participatory action research in a government and a non-government organisation”, Journal of Strategic Information Systems, 2008, v. [17], pp. [249]–[267].

Carlsson, S. A; Sawy, O A; Eriksson, I ; Raven, A. “Gaining Competitive Advantage Through Shared Knowledge Creation: In Search of a New Design Theory for Strategic Information Systems”. in Proceedings of the Fourth European Conference on Information Systems, J. Dias Coelho, T. Jelassi, W. König, H. Krcmar, R. O’Callaghan, and M. Sääksjarvi (eds.), Lisbon, 1996.

Camisón, Cesar. “Las competencias distintivas basadas en activos intangibles”. En Morcillo, P. y Fernández-Aguado, J., Nuevas claves para la dirección estratégica. Editorial Ariel, Barcelona, 2002, pp. [117]-[151].

Chang, Wei-Lun. “iValue: A knowledge-based system for estimating customer prospect value”, Knowledge-Based System, 2011, v. [24],n. [8], pp. [1181]-[1186].

Checkland, Peter. “Pensamiento de Sistemas, Práctica de Sistemas”. Limusa Noriega, México, 1993.

Checkland, Peter; Holwell, Sue.” Information, Systems and Information Systems: Making Sense of the Field”. Chichester UK: Wiley, 1998, 278 p.

Chua, Alton. “Knowledge management system architecture: a bridge between KM consultants and technologists”. International Journal of Information Management, 2004, v.[24], pp. [87]–[98].

Cook, SDN; Brown, JS. “Bridging Epistemologies: The Generative Dance between Organizational Knowledge and Organizational Knowing”. Organization Science, 1999, v.[10], n.[4],pp. [381]–[400].

Croasdell, David.; Zhihong, Murray. “A meta-analysis of methodologies for research in knowledge management, organizational learning andorganizational memory: five years at HICSS”, System Sciences, Proceedings of the 36th Hawaii International Conference on System Science, 2003.

Crossan, Mary; Lane, Henry; White, Roderick. “An organizational learning framework: from intuition to institution”. Academy of Management Review,1993, v. [24], n. [3], pp. [522]-[537].

Davenport, Tom; Prusak, Laurence. “Working knowledge: how organizations management what they know”. Harvard Business School Press, Boston, 1998.

Fahey, Liam; Prusak, Laurence. “The eleven deadliest sins of knowledge management”. California Management Review, 1998, v. [40], n. [3], pp. [265]–[276].

Forés, Beatriz; Camisón, César. “Prácticas Organizativas, Capacidades Dinámicas Y Desempeño Económico”. Tesis Doctoral. Universitat Jaume, 2010.

Foss, Nicolai. “Introduction: the emerging competence perspective”. En Foss, N.J. y Knudsen, C. (eds.), Towards a Competence Theory of the Firm. Routledge, Londres, 1998, pp. [1]-[12].

Garud, Raghu. “On the distinction between know-how, know-why and know-what in technological systems”. Advances in Strategic Management, 1997 . v. [14], pp. [81]–[101].

Georgiou, Ion. “Making decisions in the absence of clear facts”. European Journal of Operational Research, 2008, v. [185], pp. [299]–[321].

Grant, Robert. “The resource-based theory of competitive advantages: implications for strategy formulation”. California Management Review,1991, v. [33], n. [3], pp. [114]-[135].

Grant, Robert, “Toward a knowledge-based theory of the firm”. Strategic Management Journal, 1996, v. [17], n.[7], p.p [109]-[122].

Hanisch, Bastian; Müller, Ana; Lindner, Frank; Wald, Andreas. “Knowledge management in temporary project environments”. Journal of Knowledge Management, 2009, v. [13], n. [4], pp. [148]–[160].

Hedlund, G. “A model of knowledge management and the N-Form corporation”. Strategic Management Journal, 1994, v. [15], pp. [73]-[90].

Hedlund, G; Nonaka, Ikujiro. “Models of knowledge management in the West and Japan.” Implenting strategic processes. Ed. Peter Lorange et al. Blackwell, 1993, pp. [117]-[144].

Hendriks, Paul; Vriens, Dirk. “Knowledge-based systems and knowledge management: Friends or foes?”. Information & Management, 1999, v. [35], pp.[113]-[125].

Huang, Hao-Chen. “Designing a knowledge-based system for strategic planning: A balanced scorecard perspective” Expert Systems with Applications, 2009, v.[36], pp. [209]–[218].

Jaime, Astrid; Gardoni, Mickael; Frank, Christian. "Communications tools in research projects to support Semi and Non Structured Information" . En: Journal Of Systemics Cybernetics And Informatics. Estados Unidos. ed: International Institute Of Informatics And Systemics Iiis, 2005, v. [3], n. [3], pp.[85]–[93].

Jackson, Michael. “Systems Thinking:Creative Holism for Managers”. John Wiley&Sons Ltd, The Atrium, Southern Gate, Chichester,West Sussex PO19 8SQ, England, 2003.

Karlsen, Jan., Gottschalk, Petter. “Factors affecting knowledge transfer in IT Projects”. Engineering Management Journal, 2004, v. [16], n. [1], pp. [3]–[10].

Khandelwal, Vijay; Gottschalk, Petter. “Information Technology Support for Interorganizational Knowledge Transfer: An Empirical Study of Law Firms in Norway and Australia”. Information Resources Management Journal, 2003, v.[16], n. [1], pp.[14]-[23].

Kingstona, John; Macintoshb, Ann. “Knowledge management through multi-perspective modelling: representing and distributing organizational memory”. Knowledge-Based Systems, 2000, v. [13], pp. [121]–[131].

Kogut, Bruce ; Zander, Udo. (1992). “Knowledge of the firm, combinative capabilities, and the replication of technology”. Organization Science, 1992. v. [3], n. [3], pp. [383]-[397].

Kotiadis, Kathy; Robinson, Stewart. “Conceptual Modelling: Knowledge Acquisition And Model Abstraction”. Proceedings of the 2008 Winter Simulation Conference S. J. Mason, R. R. Hill, L. Mönch, O. Rose, T. Jefferson, J. W. Fowler eds, 2008.

Kruger, Neels; Johnson, Roy. “Information management as an enabler of knowledge management maturity: A South African perspective”. International Journal of Information Management, 2010, v. [30], pp.[57]-[67].

Knudsen, C. “The competence perspective: a historical view”. En Foss, N.J. y Knudsen, C. (eds.), Towards a Competence Theory of the Firm,1996, pp. [13]-[37].

Leonard-Barton, D. “Wellsprings of knowledge: Building and sustaining the sources of innovation”. Harvard Business School Press, Boston, 1995.

Li, Sheng-Tun; Chang, Won-Chen. “Exploiting and transferring presentational knowledge assets in R&D organizations”. Expert Systems with Applications, 2009, v. [36], pp. [766]–[777].

Lin, Chinho; Tseng, Shu-Mei. “Bridging the implementation gaps in the knowledge management system for enhancing corporate performance”. Expert Systems with Applications, 2005, v.[29], pp. [163]–[173]

Lindner, Frank; Wald, Andreas. “Success factors of knowledge management in temporary organizations”. International Journal of project management, 2010, v. [29], pp. [877]-[888].

Macintosh, Ann. “Position Paper on Knowledge Assets Management”. Artificial Intelligence Applications Institute, University of Edimburgh, Scotland. May 1996

McQueen, Robert. “Four Views of Knowledge and Knowledge Management”. En Proceedings of the Fourth Americas Conference on Information Systems, E. Hoadley and I. Benbasat (eds.), August 1998, pp. 609-611.

Nevo, Dorit; Chan, Yolande. “A Delphi study of knowledge management systems”. Information & Management, 2007, v.[44], pp.[583]–[597].

Nonaka, Ikujiro. “A dynamic theory of organizational knowledge creation”. Organization Science,1994, v. [5], n. [1], pp. [14]-[37].

Nonaka, Ikujiro; Takeuchi, Hirotaka. “The Knowledge-Creating Company. How Japanese Companies Create the Dynamics of Innovations”. Oxford University Press, Nueva York, 1995.

Olave, Yesid, Gómez, Luis, " IndiSIO: Instrumento de Indagación sobre los Sistemas de Información en las Organizaciones". UIS Ingenierías, 2002, v. [1], n. [2], pp. [51]-[70].

Olave, Yesid, Gómez, Luis, "Una reflexión sistémica sobre los fundamentos conceptuales para sistemas de información". Revista Colombiana de Computación, 2007, v. [8], n. [1], pp. [71]-[92].

Prahalad, Coimbatore y Hamel, Gary. “The core competence of the corporation”. Harvard Business Review,1990, v.[68], n.[3], pp. [79]-[91].

Powell, John; Swart, Juani. “Mapping the values in B2B relationships: A systemic, knowledge-based perspective”. Industrial Marketing Management, 2010, junio, v. [39], pp. [437]–[449].

Richardson, Sandra; Courtney, James; Haynes, John. “Theoretical principles for knowledge management system design: Application to pediatric bipolar disorder”, Decision Support Systems , 2006, v. [42], pp. [1321]–[1337].

Roberts, Joanne. “Knowledge Systems and Global Advertising Services”. Creativity and Innovation Management, 2000, septiembre, v. [9],n. [3], pp. [163]–[170].

Rodríguez, Oscar; Martínez, Ana; Vizcaíno, Aurora; Favela, Jesús; Piattini, Mario. “A framework to analyze Information systems as knowledge flow facilitators”. Information and Software Technology, 2008, v. [50], pp. [481]–[498].

Rubenstein, Bonnie; Liebowitz, Jay ; Buchwalter, Judah ; McCaw , Douglas; Newman, Butler; Rebeck, Kenneth. “A systems thinking framework for knowledge management”, Decision Support Systems, 2001, v. [31], pp. [5]–[16].

Ruggles, Rudy. “The State of the Notion: Knowledge Management in Practice”. California Manage ment Review, 1998, v. [40], n. [3], pp. [80]-[89].

Sánchez, Ron. “Managing knowledge into competence: the five learning cycles of the competent organization”. En Sánchez, R. (ed.), Knowledge management and organizational competence. Oxford University Press, Nueva York, 2001, pp. [3]-[37].

Sher, Peter; Lee, Vivid. “Information technology as a facilitator for enhancing dynamic capabilities through knowledge management”. Information & Management, 2004, v. [41], pp. [933]–[945].

Schindler, Martin; Eppler, Martin. “Harvesting project knowledge: a review of project learning methods and success factors”. International Journal of Project Management, 2003, v. [21], n. [3], pp. [219]–[228].

Skok, Walter; Kalmanovitch, Caroline. “Evaluating the role and effectiveness of an intranet in facilitating knowledge management: a case study at Surrey County Council”, Information & Management, 2005, v. [42], pp. [731]–[744].

Spender, John. “Making knowledge the basis of a dynamic theory of the firm”. Strategic Management Journal, 1996, v. [17], (special issue winter), pp. [45]-[62].

Spiegler, Israel. “Technology and knowledge: bridging a ‘‘generating’’ gap”. Information & Management, 2003, v. [40], pp. [533]–[539].

Stalk, Georg.; Evans, Philip; Shulman, Lawrence. “Competing on capabilities: the new rules of corporate strategy”. Harvard Business Review, v. [70], n. [2], pp. [57]-[69].

Teece, David; Pisano, Gary; Shuen, Amy. (1997). “Dynamic capabilities and strategic management”. Strategic Management Journal, v. [18], n. [7], pp. [509]-[533].

Tseng, Shu-Mei. “The Effects of Information Technology On Knowledge Management Systems”. Expert Systems with Applications, 2008, v. [35] , pp. [150]-[160].

von Krogh, Georg. “Care in Knowledge Creation”, California Management Review , 1998, v. [40], n. [3], pp. [133]-[153].

Wiig, Karl. “Integrating intellectual capital and knowledge management”. Long Rang Planning,1997, v. [30], n. [3], pp. [399]-[405].

Yim, Nam-Hong; Kim, Soung-Hie; Kim, Hee-Woong, Kwahk, Kee-Young. “Knowledge based decision making on higher level strategic concerns: system dynamics approach”. Expert Systems with Applications, 2004, v. [27], pp. [143]–[158].

Zack, Michael. “An Architecture for Managing Explicated Knowledge,” Sloan Management Review, 1998, September.

Zhao, Jingyuan. “School knowledge management framework and strategies: The new perspective on teacher professional development”. Computers in Human Behavior, 2010, v. [26], n. [2], pp. [168]-[175].

Zollo, Maurizio; Winter, Sidney. “Deliberate learning and the evolution of dynamic capabilities”. Organization Science, 2002, v. [13], pp. [339]-[351].


Downloads per month over past year

Actions (login required)

View Item View Item