Reference Question Data Mining A Systematic Approach to Library Outreach

Finnell, Joshua Reference Question Data Mining A Systematic Approach to Library Outreach. Reference & User Services Quarterly, 2010, vol. 49, n. 3, pp. 278-286. [Journal article (Paginated)]

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English abstract

This exploratory study investigates the feasibility of using reference questions as an important tool in the construction of study guides, instructional outreach, and collection development at a small, four-year university in Lake Charles, Louisiana. The premise for the study is based on the assumption that the content of the reference question and class from which the question comes provides more valuable information than the metadata normally captured within reference classification systems (e.g., directional, research). Reference question subjects received at the reference desk were recorded over six months by the reference staff.

Item type: Journal article (Paginated)
Keywords: Data mining, academic libraries, reference services, feasibility studies
Subjects: B. Information use and sociology of information > BA. Use and impact of information.
Depositing user: Mr. Joshua Finnell
Date deposited: 11 Apr 2013 10:52
Last modified: 12 Jul 2015 02:41
URI: http://hdl.handle.net/10760/18983

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