Guiding Design: Exposing Librarian and Student Mental Models of Research Guides

Notes

1. D. Scott Brandt, “Do You Have an Ear for Searching?,” Computers in Libraries 19, 5 (May

1999): 42–44; Jerilyn Veldof and Karen Beavers, “Going Mental: Tackling Mental Models for

the Online Library Tutorial,” Research Strategies 18, 1 (2001): 3–20; Lynn Westbrook, “Mental

Models: a Theoretical Overview and Preliminary Study,” Journal of Information Science 32, 6

(December 2006): 563–579.

2. Luigina Vileno, “From Paper to Electronic, the Evolution of Pathfinders: A Review of the

Literature,” Reference Services Review 35, 3 (2007): 434–451.

3. Andrew Cox, “Hypermedia Library Guides for Academic Libraries on the World Wide

Web,” Program: Electronic Library and Information Systems 30, 1 (1996): 39–50; Peter Morville

and Susan Wickhorst, “Building Subject-Specific Guides to Internet Resources,” Internet

Research 6, 4 (1996): 27–32.

4. Meredith Farkas, “Subject Guide 2.0,” American Libraries 38, 5 (May 2007): 33; “Conference

Presentations (Past): A Collection of LibGuides Related Presentations Made by Community

Members at Library Conferences,” Springshare, last modified November 2, 2010, http://help.

springshare.com/content.php?pid=39594&sid=290540 (accessed 6 Oct 2011).

5. 5. Araby Greene, “Managing Subject Guides with SQL Server and ASP.Net,” Library Hi

Tech 26, 2 (2008): 213–231, doi:10.1108/07378830810880324 (accessed 6 Oct 2011); Jane

Nichols, “Library a la Carte: Research and Course Guides Made to Order,” College &

Research Libraries News 70, 5 (May 2009): 280–283; Edward Corrado and Kathryn Frederick,

“Free and Open Source Options for Creating Database-Driven Subject Guides,” Code4Lib

Journal, 2 (2008), http://journal.code4lib.org/articles/47 (accessed 6 Oct 2011); Michal Strutin,

“Making Research Guides More Useful and More Well Used,” Issues in Science & Technology

Librarianship 55 (Fall 2008), http://www.istl.org/08-fall/article5.html (accessed 6 Oct 2011).

6. Rebecca Jackson and Lorraine Pellack, “Internet Subject Guides in Academic Libraries,”

Reference & User Services Quarterly 43, 4 (Summer 2004): 319–327; Carla Dunsmore, “A

Qualitative Study of Web-Mounted Pathfinders Created by Academic Business Libraries,”

Libri 52, 3 (September 2002): 137–156; Brenda Reeb and Susan Gibbons, “Students,

Librarians, and Subject Guides: Improving a Poor Rate of Return,” portal: Libraries and the

Academy 4, 1 (January 2004): 123–130.

7. Harry D. Nuttall and Sonja L. McAbee, “Pathfinders On-line: Adding Pathfinders to

a NOTIS On-line System,” College & Undergraduate Libraries 4, 1 (1997): 77–101; Betsy

Simpson et al, “Accessing Locally Created Subject Guides via the Library’s Catalog,”

Collection Management 30, 4 (2005): 31–42; Paula Wilson, “Perfecting Pathfinders for the

Web,” Public Libraries 41, 2 (2002): 99–100.

8. Oya Y. Rieger, Angela K. Horne, and Ira Revels, “Linking Course Web Sites to Library

Collections and Services,” Journal of Academic Librarianship 30, 3 (2004): 205–211.

9. Judith M. Arnold et al, “Does Anyone Need Help Out There? Lessons from Designing

Online Help,” Internet Reference Services Quarterly 9, 3–4 (2005): 115–134.

10. Karen Anello and Brett Bonfield, “Providing Reference Service in Our Sleep: Using a FAQ

Database to Guide Users to the Right Sources,” Reference and User Services Quarterly 46,

3 (2007): 28–33; Stephanie Alexander, Jennifer Gerke, and Kathryn Lage, “A New Route

to an Old Resource: Facilitating Access to Library Research Guides for the Self-Serve

Generation,” in Reference Renaissance: Current & Future Trends, ed. Marie L. Radford and R.

David Lankes (New York: Neal-Schuman, 2010), 129–152.

11. Charles H. Smith, “Meta-Assessment of Online Research Guides Usage,” The Reference

Librarian 47, 1 (2007): 79–93.

12. Charles W. Dean, “The Public Electronic Library: Web-Based Subject Guides,” Library

Hi Tech 16, 3–4 (1998): 80–88; Lateka J. Grays, Darcy Del Bosque, and Kristen Costello,

“Building a Better M.I.C.E. Trap: Using Virtual Focus Groups to Assess Subject Guides for

Distance Education Students,” Journal of Library Administration 48, 3–4 (2008): 431–453.

13. Shannon M. Staley, “Academic Subject Guides: A Case Study of Use at San José State

University,” College & Research Libraries 68, 2 (2007): 119–139; Martin P. Courtois, Martha E.

Higgins, Aditya Kapur, “Was This Guide Helpful? Users’ Perceptions of Subject Guides,”

Reference Services Review 33, 2 (2005): 188–196.

14. Jennifer J. Little, “Cognitive Load Theory and Library Research Guides,” Internet Reference

Services Quarterly 15, 1 (2010): 53–63.

15. Dean, “The Public Electronic Library;” Nicole Hennig et al, “Big Test Usability Test Results:

MIT Libraries,” Web Advisory Group, Massachusetts Institute of Technology Libraries,

(November 2002), http://libstaff.mit.edu/webgroup/usability2002/big-test/index.html (accessed

6 Oct 2011); Luigina Vileno, “Testing the Usability of Two Online Research Guides,”

Partnership: the Canadian Journal of Library and Information Practice and Research 5, 2 (2010),

http://journal.lib.uoguelph.ca/index.php/perj/article/view/1235 (accessed 6 Oct 2011).

16. Kenneth Craik, The Nature of Explanation (Cambridge: Cambridge University Press, 1943),

51.

17. Philip Nicolas Johnson-Laird, Mental Models: Toward a Cognitive Science of Language,

Inference, and Consciousness (Cambridge: Harvard University Press, 1983); Dedre Gentner

and Albert Stevens, Mental Models (Hillsdale, NJ: Erlbaum, 1983); and Teun Adrianus van

Dijk and Walter Kintsch, Strategies of Discourse Comprehension, (New York: Academic Press,

1983) as cited by Barbara Tversky, “Mental Models,” in Encyclopedia of Psychology, ed. Alan

E. Kazdin (New York: Oxford University Press, 2000), 191.

18. John M. Carroll and Judith Reitman Olson, National Academy of Sciences, National

Research Council, Mental Models in Human-Computer Interaction: Research Issues About What

the User of Software Knows (Washington, DC: National Academy Press, 1987), 6.

19. Catherine Courage and Kathy Baxter, Understanding Your Users: A Practical Guide to User

Requirements: Methods, Tools, and Techniques (Boston: Morgan Kaufmann Publishers, 2005),

743.

20. Westbrook, “Mental Models,” 564, 568.

21. Angi Faiks and Nancy Hyland, “Gaining User Insight: A Case Study Illustrating the Card

Sort Technique,” College & Research Libraries 61, 4 (July 2000): 350.

22. Courage and Baxter, Understanding Your Users, 417; Donna Spencer, Card Sorting: Designing

Usable Categories (Brooklyn: Rosenfeld Media, 2009), 7.

23. Spencer, Card Sorting, 4.

24. Louis Rosenfeld and Peter Morville, Information Architecture for the World Wide Web

(Cambridge, MA: O’Reilly, 2006), 255; Spencer, Card Sorting, 69, 77; Courage and Baxter,

Understanding Your Users, 422, 426; Jakob Nielsen, “Card Sorting: How Many Users to Test,”

Jakob Nielsen’s Alertbox, (July 19, 2004), http://www.useit.com/alertbox/20040719.html (accessed

6 Oct 2011).

25. Donna Spencer, “Instructions for Use: Card Sort Analysis Spreadsheet,” Maad Mob

Interaction Design, (June 2007), http://www.rosenfeldmedia.com/books/downloads/cardsorting/

cardsort_analysis.pdf (accessed 1 Nov 2011).

26. Spencer, Card Sorting, 115.

27. Ibid., 117.

28. Brandt, “Do You Have an Ear for Searching?,” 43.

29. Veldof and Beavers, “Going Mental,” 13.

30. Brandt, “Do You Have an Ear for Searching?”; Veldof and Beavers, “Going Mental”;

Westbrook, “Mental Models.”

31. Veldof and Beavers, “Going Mental,” 10.

32. Mark J. W. Lee and Catherine McLoughlin, “The 3 P’s of Pedagogy for the Networked

Society: Personalization, Participation, and Productivity,” International Journal of Teaching

and Learning in Higher Education 20, 1(2008): 10–27.

33. Jamie Seeholzer and Joseph A. Salem Jr., “Library on the Go: A Focus Group Study of

the Mobile Web and the Academic Library,” College & Research Libraries 72, 1 (2011):

9–20; Kristen Yarmey, “Student Information Literacy in the Mobile Environment,”

EDUCAUSE Quarterly 34, 1 (2011), http://www.educause.edu/EDUCAUSE+Quarterly/

EDUCAUSEQuarterlyMagazineVolum/StudentInformationLiteracyinth/225860.