El servicio de referencia digital

Ammentorp, S.; Hummelshoj, M. “Ask a librarian: web-based reference question services. A model for development”. En: 11th NI&D Conference, 2001.

http://www.bokis.is/iod2001/papers/Ammentorp _paper.doc

Basic chat technologies.

http://pages.prodigy.net/tabo1/basicchat.htm

Borchardt, K.; Croud, J. “Digital reference service: a new service, or the next logical step?”. En: Educause in Australasia, 2001.

http://www.library.uq.edu.au/papers/digitalref.doc

Boyer, J. “Virtual reference at the Ncsu libraries: the first one hundred days”. En: Information technology and libraries, 2001, v. 20, n. 3.

http://www.lita.org/ital/2003_boyer.html

Breeding, M. “Providing virtual reference service”. En: Information today, 1997, v. 8, n. 3, pp. 38-45.

Broughton, K. “Our experiment in online, real- time reference”. En: Computers in libraries, 2001, v. 21, n. 4, pp. 26-29.

http://www.infotoday.com/cilmag/apr01/brough ton.htm

Bry, L. Setting up an ask-an-expert service. Consultado en: 10-06-02.

http://www.madsci.org/ask_expert

Butler, B. KnowledgeBit: a database format for reference version 2.0. Consultado en: 21- 06-02.

http://www.vrd.org/conferences/VRD2000/proc eedings/butler5-01.shtml

Coffman, S. “We’ll take it from here: developments we’d like to see in virtual reference software”. En: Information technology and libraries, 2001, v. 20, n. 3.

http://www.lita.org/ital/2003_coffman.html

Digital reference

http://pages.prodigy.net/tabo1/digref.htm

D’Angelo, B. J.; Maid, B. M. “Service from a distance: the use of information technologies in support of off-campus students”. En: Cause98, 1998.

http://www.educause.edu/ir/library/html/cnc98 47/cnc9847.html

Eustance, K. “Going my way? Beyond the web and the MOO in the library”.

http://farrer.riv.csu.edu.au/~keustace/research/g mw.html

Fishman, Diane L. “Managing the Virtual Reference Desk: how to plan an effective e-mail reference service”. En: Medical reference services quaterly, 1998, v. 17, n. 1, pp. 1-10.

Folger, K. M. “The virtual librarian: using desktop videoconferencing to provide interactive reference assistance”. En: Acrl 1997 National Conference Papers.

http://www.ala.org/acrl/paperhtm/a09.html

Guidelines for information specialists of K-12 digital reference services. http://www.vrd.org/training/guide.shtml

Hattery, M. “Live at ALA Midwinter: LC and your local public library”. En: Information retrieval and library automation, 2001, v. 36, n. 9, pp. 1-3.

Horn, J. “The future is now: reference service for the electronic era”. En: Acrl Tenth National Conference, 2001, pp. 320-327.

Kasowitz, A. S. Trends and issues in digital reference service. Consultado en: 21-06-02.

http://www.ericit.org/digests/EDO-IR-2001- 07.shtml

Lankes, R. D.; Collins, J. W.; Kasowitz, A. S. “Digital reference service in the new millenium: planning, management and evaluation”. New York: Neal-Schuman Publishers, 2000. Isbn 1-5557-0384-4. “LC, Oclc to collaborate in digital reference project”. En: Advanced technology libraries, 2001, v. 30, n. 2, pp. 1-11.

Lessick, S.; Kjaer, K.; Clancy, S. “Interactive Reference Service (IRS) at UC Irvine: expanding reference service beyond the reference desk”. En: Acrl 1997 National conference papers.

http://www.ala.org/acrl/paperhtm/a10.html

LiveRef(sm): a registry of real-time digital reference services.

http://www.public.iastate.edu/~CYBERSTACKS /LiveRef.htm

McClennen, M.; Memmott, P. “Roles in digital reference”. Information technology and libraries, 2001, v. 20, n. 3.

http://www.lita.org/ital/2003_mcclennan.html

Merlo Vega, J. A. “El servicio bibliotecario de referencia”. En: Anales de documentación, 2000, n. 3, pp. 93-126.

Oder, N. “The shape of e-reference”. En: Library journal, 2001, v. 126, n. 2, pp. 46-50.

Osuna Alarcón, R. “Gestión y evaluación de un servicio de referencia e información bibliográfica”. En: X Jornadas bibliotecarias de Andalucía, 1998, pp. 127-137.

Philip, B. An examination of the past, present and future of electronic mail reference service.

http://www.slis.ualberta.ca/598/brenda/emailref.htm

Pinto Escribano, J. “Biblioteca virtual y usuarios remotos”. En: Aabadom, 1997, v. 8, n. 3, pp. 38-45. Ready for reference: Lsta grant guidelines for service provision.

http://www.alliancelibrarysystem.com/projects/readyref/rrrg.htm

Riera Barsallo, P. “Servicios de información a medida para una comunidad virtual”. En: XI Jornadas bibliotecarias de Andalucía, 2000, pp. 275-285.

Rollán Malmierca, A. “El servicio de referencia y el bibliotecario referencista”. En: Boletín de la Asociación Andaluza de Bibliotecarios, 1998, v. 13, n. 51, pp. 9-26.Ryan, S. “Reference service for the internet community: a case study of the internet public library reference”. En: Library and information science research, 1996, v. 18, n. 3, pp. 241- 259.

Sears, J. “Chat reference service: an analysis of one semester’s data”. En: Issues in science and technology librarianship, 2001, n. 32.

http://www.istl.org/istl/01-fall/article2.html

Sloan, B. Electronic reference service: some suggested guidelines.

http://alexia.lis.uiuc.edu/~b-sloan/guide.html

Sloan, B. Digital reference services bibliography.

http://alexia.lis.uiuc.edu/~b-sloan/digiref.html

Wasik, J. M. Building and maintaining digital reference services.

http://ericit.org/digests/EDO-IR-1999-04.shtml

Wasik, J. M. A report of library-related AskA services.

http://www.vrd.org/AskA/library.shtml

White, D. M. “Diffusion of an innovation: digital reference service in Carnegie Foundation master's”. Journal of academic librarianship, 2001, v. 27, n. 3, pp. 173-187.