El servicio de referencia digital

García-Delgado, Purificación El servicio de referencia digital. El profesional de la información, 2004, vol. 12, n. 4, pp. 320-330. [Journal article (Paginated)]

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English abstract

This article analyses digital reference services and offers definitions of the concept as well as recommendations about quality criteria and standardisation. A discussion follows covering the most important technologies from e-mail to web contact software that integrates e-mail, chat, MOO’s, videoconferencing and web co-navigation together with other functionality. The author describes the main projects developed in this area in the US and the UK, as well as specific experiences from Spain.

Spanish abstract

Partiendo una somera definición del servicio de referencia digital y de algunas recomendaciones en cuanto a criterios de calidad y normalización, se analizan las tecnologías actuales más importantes en referencia digital desde el correo electrónico hasta el software de contacto web, que integra, entre otros, correo electrónico, chat, MOO, videoconferencia y navegación compartida, así como los proyectos más importantes realizados hasta la fecha en EUA y Reino Unido. Finalmente se comentan experiencias en bibliotecas españolas.

Item type: Journal article (Paginated)
Keywords: Servicio de referencia digital, Correo electrónico, Chat, Videoconferencia, MOO, Navegación compartida, Cdrs, VRD digital reference services, E-mail, Chat, Videoconferencing, MOO’s, Web co-navigation,
Subjects: H. Information sources, supports, channels.
I. Information treatment for information services > IJ. Reference work.
L. Information technology and library technology
Depositing user: Mrs Marta Monforte
Date deposited: 29 May 2013 08:16
Last modified: 02 Oct 2014 12:26
URI: http://hdl.handle.net/10760/19305


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