What Cost Knowledge Management? The Example of Infosys

Kimble, Chris What Cost Knowledge Management? The Example of Infosys. Global Business and Organizational Excellence, 2013, vol. 32, n. 3, pp. 6-14. [Journal article (Paginated)]

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English abstract

The term knowledge management (KM) first came to prominence in the late 1990s. Although initially dismissed as a fad, KM continues to be featured in articles concerning business productivity and innovation. And yet, clear-cut examples that demonstrate the success of KM are few and far between. A brief examination of the history of KM explores the reasons for this and looks at some of the assumptions about what KM can achieve. A subsequent analysis of the experiences of Infosys with KM shows that for KM to be successful, organizational leaders need to engage in a continuous process of modification and maintenance. Although KM initiatives can be made to yield worthwhile returns over an extended period, there are often substantial ongoing costs associated with them.

Item type: Journal article (Paginated)
Keywords: knowledge management, first generation KM, second generation KM, case study
Subjects: F. Management. > FZ. None of these, but in this section.
I. Information treatment for information services > ID. Knowledge representation.
I. Information treatment for information services > IE. Data and metadata structures.
Depositing user: Chris Kimble
Date deposited: 13 Oct 2013 09:57
Last modified: 02 Oct 2014 12:28
URI: http://hdl.handle.net/10760/20340

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