Ask Us! Creating, Assessing, and Improving Chat Reference Services in Your Library

Pittman, Kim and Gardner, Gabriel Ask Us! Creating, Assessing, and Improving Chat Reference Services in Your Library., 2012 . In Minnesota Library Association's Academic and Research Libraries Division (ARLD) Day, Chaska, MI (US), 27 April 2012. (Unpublished) [Presentation]

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English abstract

Instant messaging has been widely adopted by librarians as a means of expanding reference and outreach services to library users. At the University of Minnesota Duluth (UMD) Library, staff use Libraryh3lp, a low-cost solution created by and for librarians, to connect with patrons 24 hours a day across multiple platforms. Learn how to reach your patrons using customized chat widgets embedded in your library website, databases, or online research guides. We will also discuss usability issues and assessment and present free tools that can improve the chat experience, including screencasting programs, URL shorteners, and macros.

Item type:	Presentation
Keywords:	chat, instant messaging, library, university of minnesota
Subjects:	I. Information treatment for information services > IJ. Reference work. L. Information technology and library technology > LZ. None of these, but in this section.
Depositing user:	Gabriel Gardner
Date deposited:	15 Nov 2013 11:17
Last modified:	02 Oct 2014 12:29
URI:	http://hdl.handle.net/10760/20667

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