A Review of "Developing Technologies in E-Services, Self-Services and Mobile Communication: New Concepts"

Ezadi Yegane, Mehri A Review of "Developing Technologies in E-Services, Self-Services and Mobile Communication: New Concepts"., 2014 [Review]

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English abstract

Technological developments have rapidly impacted many areas of commercial activity over the last decade. One feature of this is a trend towards technology-enabled self-service, or e-services, with suppliers of goods and services encouraging customers to interact with machines rather than staff in conducting transactions. Developing Technologies in E-Services, Self-Services, and Mobile Communication: New Concepts, edited by Ada Scupola, is a suitable book in this area.

Item type:	Review
Keywords:	e-services; self services; mobile communication; information
Subjects:	J. Technical services in libraries, archives, museum. > JG. Digitization. J. Technical services in libraries, archives, museum. > JJ. Document delivery. L. Information technology and library technology > LC. Internet, including WWW.
Depositing user:	mr mahmood khosrowjerdi
Date deposited:	14 Jul 2014 15:28
Last modified:	02 Oct 2014 12:32
URI:	http://hdl.handle.net/10760/23483

References

Scupola, Ada. 2011. Developing Technologies in E-Services, Self-Services and Mobile Communication: New Concepts. IGI Global, 363 pages, ISBN: 978-1-60960-607-7.

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