Referencia digital: concepto, tecnologías e implementación en centros de información

Merlo-Vega, José-Antonio Referencia digital: concepto, tecnologías e implementación en centros de información. El profesional de la información, 2009, vol. 18, n. 6, pp. 589-599. [Journal article (Paginated)]

[img] Text
Artículo.pdf - Published version
Available under License Creative Commons Attribution.

Download (2MB)

English abstract

Digital reference is the service offered by libraries and information centres so that users can ask questions through the Internet. The concept of digital reference is described, along with the different typologies based on various criteria. The technologies used today for receiving questions and sending answers are presented. Guidelines are suggested for implementing a digital reference service, based on four criteria: the actors involved, the techniques used, the available resources and the management of the service. It concludes by highlighting the value of digital reference as an online service that expands the range of patrons.

Spanish abstract

La referencia digital es el servicio que bibliotecas y centros de información ofrecen a sus usuarios para que realicen consultas a través de internet. Se describe el concepto de referencia digital y se exponen los diferentes tipos existentes a partir de diversos criterios. Se presentan las tecnologías que se emplean en la actualidad para la recepción de consultas y el envío de las respuestas. Se ofrecen las pautas para la puesta en marcha de un servicio de referencia digital partiendo de cuatro criterios: los agentes implicados, las técnicas empleadas, los recursos disponibles y la gestión del servicio. Se concluye destacando el valor de la referencia digital como un servicio que se ofrece en red y que amplía el espectro de usuarios.

Item type: Journal article (Paginated)
Keywords: Referencia digital, Consultas, Servicios bibliotecarios, Servicios de información, Digital reference, Reference, Libraries services,I nformation services.
Subjects: B. Information use and sociology of information > BG. Information dissemination and diffusion.
I. Information treatment for information services > IJ. Reference work.
J. Technical services in libraries, archives, museum.
Depositing user: Lucía Sineiro Segurado
Date deposited: 01 May 2015 10:55
Last modified: 01 May 2015 10:55


Anderson, Byron; Webb, Paul T. (eds.). New directions in reference. Binghamton, NY: The Haworth Information Press, 2006.

Bridgewater, Rachel; Cole, Meryl B. Instant messaging reference: a practical guide. Oxford: Chandos, 2009.

Cassell, Kay Ann; Hiremath, Uma. Reference and information services in the 21st century: an introduction. 2nd ed. London: Facet, 2009.

Coffman, Steve. Going live: Starting and running a virtual reference service. Chicago: American Library Association, 2003.

Guo, Jing; Pan, Wei; Zheng, Qiaoying; Huang, Min; Yang, Zongying; Ye, Ying. “Design an ideal Digital Reference Service (DRS): model for academic libraries”. En: Digital Libraries: International Collaboration and Cross-Fertilization. Berlin: Springer, 2004, pp. 668-669.

Janes, Joseph. Introduction to reference work in the digital age. New York: Neal-Schuman, 2003.

Katz, William A. (ed.). Digital Reference Services. Binghamton, NY: The Haworth Information Press, 2004.

Kern, M. Kathleen. Virtual reference best practices: tailoring services to your library. Chicago: ALA, 2009.

Kimmel, Stacey; Heise, Jennifer (eds.). Virtual reference services: issues and trends. Binghamton, NY: The Haworth Information Press, 2003.

Kirko, Buff; Ross, Mary Bucher. Virtual reference training: the complete guide to providing anytime, anywhere answers. Chicago: American Library Association, 2004.

Kovacs, Diane K. The virtual reference handbook: interview and information delivery techniques for the chat and e-mail environments. London: Facet, 2007.

Lankes, R. David; Abels, Eileen; White, Marilyn; Haque, Saira N. (eds.). The virtual reference desk: creating a reference future. London: Facet, 2006.

Lankes, R. David; Collins, John W.; Kasowitz, Abby S. (eds.). Digital reference service in the new millennium: planning, management, and evaluation. New York, London: Neal-Schuman, 2000.

Lankes, R. David; Janes, Joseph; Smith, Linda C.; Finneran, Christina M. (eds.). The virtual reference experience: integrating theory into practice. New York: Neal-Schuman, 2004.

Lankes, R. David; Kasowitz, Abby S. The AskA starter kit: how to build and maintain digital reference services. Syracuse, New York: Syracuse University,1998.

Lankes, R. David; McClure, Charles R.; Gross, Melissa; Pomerantz, Jeffrey (eds.). Implementing digital reference services: setting standards and making it real. New York: Neal-Schuman, 2002.

Lankes, R. David; Nicholson, Scott; Radford, Marie L.; Silverstein, Joanne L.; Westbrook, Lynn; Nast, Philip (eds.). Virtual reference service: from competencies to assessment. New York: Neal-Schuman, 2007.

Lipow, Anne-Grodzins. The virtual reference librarian’s handbook. New York: Neal-Schuman, 2003.

Manso-Rodríguez, Ramón-Alberto. Servicio de referencia virtual: concepto, organización y evaluación. Santa Clara: Editorial Feijóo, 2006.

McMenemy, David; Poulter, Alan. Delivering digital services: a handbook for public libraries and learning centres. London: Facet, 2005.

Meola, Marc; Stormont, Sam. Starting and operating live virtual reference services: a how-to-do-it manual for librarians. New York: Neal-Schuman, 2002.

Merlo-Vega, José-Antonio. Información y referencia en entornos digitales: desarrollo de servicios bibliotecarios de consulta. Murcia: EDITUM, 2009.

Pantry, Sheila. Creating a successful e-information service. London: Facet, 2002.

Rodríguez-Briz, Fernanda. Los servicios de referencia virtual: surgimiento, desarrollo y perspectivas a futuro. Buenos Aires: Alfagrama, 2005.

Ronan, Jana Smith. Chat reference: a guide to live virtual reference services. Westport, Conn.: Libraries Unlimited, 2003.

Steiner, Sarah K.; Madden, M. Leslie (dirs.). The desk and beyond: Next generation reference services. Chicago: Association of College and Research Libraries, 2008.

West, Jessamyn (ed.). Digital versus non-digital reference: ask a librarian online and offl ine. Binghamton, NY: The Haworth Information Press, 2004.

Wood, M. Sandra. Medical librarian 2.0: use of web 2.0 technologies in reference services. Binghamton: The Haworth Press, 2007.


Downloads per month over past year

Actions (login required)

View Item View Item