Referencia digital: concepto, tecnologías e implementación en centros de información

Merlo-Vega, José-Antonio Referencia digital: concepto, tecnologías e implementación en centros de información. El profesional de la información, 2009, vol. 18, n. 6, pp. 589-599. [Journal article (Paginated)]

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English abstract

Digital reference is the service offered by libraries and information centres so that users can ask questions through the Internet. The concept of digital reference is described, along with the different typologies based on various criteria. The technologies used today for receiving questions and sending answers are presented. Guidelines are suggested for implementing a digital reference service, based on four criteria: the actors involved, the techniques used, the available resources and the management of the service. It concludes by highlighting the value of digital reference as an online service that expands the range of patrons.

Spanish abstract

La referencia digital es el servicio que bibliotecas y centros de información ofrecen a sus usuarios para que realicen consultas a través de internet. Se describe el concepto de referencia digital y se exponen los diferentes tipos existentes a partir de diversos criterios. Se presentan las tecnologías que se emplean en la actualidad para la recepción de consultas y el envío de las respuestas. Se ofrecen las pautas para la puesta en marcha de un servicio de referencia digital partiendo de cuatro criterios: los agentes implicados, las técnicas empleadas, los recursos disponibles y la gestión del servicio. Se concluye destacando el valor de la referencia digital como un servicio que se ofrece en red y que amplía el espectro de usuarios.

Item type: Journal article (Paginated)
Keywords: Referencia digital, Consultas, Servicios bibliotecarios, Servicios de información, Digital reference, Reference, Libraries services,I nformation services.
Subjects: B. Information use and sociology of information > BG. Information dissemination and diffusion.
I. Information treatment for information services > IJ. Reference work.
J. Technical services in libraries, archives, museum.
Depositing user: Lucía Sineiro Segurado
Date deposited: 01 May 2015 10:55
Last modified: 01 May 2015 10:55
URI: http://hdl.handle.net/10760/25017

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