Análisis comparado de los sistemas de ayuda en opacs: tipología y tendencias

Moscoso, Purificación and García-Ortiz, Francisco-Manuel Análisis comparado de los sistemas de ayuda en opacs: tipología y tendencias. El profesional de la información, 2007, vol. 14, n. 4, pp. 295-305. [Journal article (Paginated)]

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English abstract

Various types of OPAC help provided by academic and public libraries in Spain and the United States are examined. The results of this investigation are reported, by geographic distribution, library type, and catalog software. The study identifies the most relevant trends in relation to online help systems.

Spanish abstract

Se analizan los tipos de ayuda en los OPACs de bibliotecas públicas y universitarias, de Estados Unidos y España. Se evalúan las propuestas para un sistema estándar, las herramientas de ayuda indirecta y otra información de apoyo. Se estudian las tendencias más significativas observadas en el periodo 2005-2007 y se presentan los resultados atendiendo a su distribución geográfica y tipo de biblioteca.

Item type: Journal article (Paginated)
Keywords: OPAC, Online public access catalog, Online help, Evaluation, Academic libraries, Public libraries, United States of America, Spain, OPAC, Catálogo en línea de acceso público, Ayuda en línea, Evaluación, Bibliotecas universitarias, Bibliotecas públicas, Estados Unidos, España.
Subjects: B. Information use and sociology of information > BI. User interfaces, usability.
D. Libraries as physical collections. > DC. Public libraries.
D. Libraries as physical collections. > DD. Academic libraries.
H. Information sources, supports, channels. > HM. OPACs.
L. Information technology and library technology > LR. OPAC systems.
Depositing user: Mr. Alberto García Rodríguez
Date deposited: 30 Sep 2015 07:22
Last modified: 30 Sep 2015 07:22
URI: http://hdl.handle.net/10760/28033

References

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http://www.loc.gov/catdir/bibcontrol/thomas_paper.html

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Weber, Jean Hollis. Is the help helpful? How to create online help that meets your users’ needs. Whitefish Bay, WI: Hentzenwerke Publishing, 2004, ISBN 1930919603.

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