The Role of the document delivery service at an evolving research library in Saudi Arabia

Vijayakumar, J. K. and Al Barayyan, Faten The Role of the document delivery service at an evolving research library in Saudi Arabia. Interlending & Document Supply, 2015, vol. 43, n. 1, pp. 41-46. [Journal article (Paginated)]

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Alternative locations: http://hdl.handle.net/10754/346310

English abstract

Purpose – This purpose of this study was to assess the effectiveness of the document delivery service according to user perception, and a usage analysis was done to inform collection building and refining. This is especially important in a high-calibre research community, where the usage, interests and research groups and disciplines are still evolving. Design/methodology/approach – To collect the responses of document delivery service users, an online questionnaire was used with 12 multiple-choice questions and two open-ended questions. The questionnaires were sent only to the users of this service, and the responses were collected anonymously. Two surveys were conducted, in 2010 and 2013, with the same questions. The responses are displayed graphically prepared to compare the results. There were 71 responses in 2010 and 95 in 2013. Findings – In both surveys, the majority of users rated the service, staff behaviour, speed, quality, etc. with a high satisfaction level. Document delivery order statistics are a major decision-making tool, in addition to usage analysis, for developing a better, economical and highly utilized collection in brand new libraries. Originality/value – This is the first published study of user perception of document delivery in Saudi Arabia

Item type: Journal article (Paginated)
Keywords: document delivery
Subjects: C. Users, literacy and reading. > CB. User studies.
D. Libraries as physical collections. > DD. Academic libraries.
F. Management. > FA. Co-operation.
J. Technical services in libraries, archives, museum. > JJ. Document delivery.
J. Technical services in libraries, archives, museum. > JK. Interlibrary loans.
Depositing user: Dr. J. K. Vijayakumar
Date deposited: 10 Feb 2016 09:53
Last modified: 11 Feb 2016 15:16
URI: http://hdl.handle.net/10760/28738

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