Self-other agreement for improving communication in libraries and information services

Drivas, Ioannis C. and Sakas, Damianos P. and Giannakopoulos , Georgios Self-other agreement for improving communication in libraries and information services. Library Review, 2016, vol. 65, n. 3. [Journal article (Paginated)]

[img] Text
Strategic Communication in Libraries.pdf - Published version

Download (199kB)

English abstract

Purpose – This paper aims to examine the Self-Other Agreement between leaders and employees in the sector of Libraries and Information Services (LIS) to construct a sustainable and strategic communicational process among library directors and staff. Design/methodology/approach – A sample of 135 leaders-employees of 17 organisations of LIS in more than five countries answered on a quantitative methodological research instrument in a multiplicity of variables. Statistical analysis of independent samples t-test was used to testify our research hypotheses. Findings – Results indicated that there is a difference in means between the two independent samples (leaders-employees). There are library leaders who rate themselves quite high, and there are employees who rate their leaders with lower evaluations. Research limitations/implications – This research extends and improves the matter of Self-Other Agreement in the sector of LIS through the collection of data that indicated a possible gap of communication and trustworthiness between leaders and employees. Practical implications – Regardless of the difference or the consensus of ratings among leaders and employees, the results of this research could be served as a stimulus plus as a starting point for library leaders by correcting or developing relations of communication and trustworthiness between them and their followers. Originality/value – Self-Other Agreement is one of the major factors that positively or negatively affect the overall operation of the organization in the way a leader could perceive the additional feedback. In the sector of LIS, the study of Self-Other Agreement is a rich and unexplored research area which deserves further analysis.

Item type: Journal article (Paginated)
Keywords: Library management, Transformational leadership, Information science, Leader-member exchange, Strategic Communication, Self-other Agreement
Subjects: F. Management. > FA. Co-operation.
F. Management. > FE. Personnel management.
Depositing user: MSc Ioannis C. Drivas
Date deposited: 02 Sep 2016 05:27
Last modified: 02 Sep 2016 05:27


"SEEK" links will first look for possible matches inside E-LIS and query Google Scholar if no results are found.

1. Alexander, E.R. , Helms, M.M. and Wilkins, R.D. (1989), “The relationship between supervisory communication and subordinate performance and satisfaction among professionals”, Public Personnel Management , Vol. 18 No. 4, pp. 415-429.

2. Ammons-Stephens, S. , Cole, H.J. , Jenkins-Gibbs, K. , Riehle, C.F. and Weare, W.H. (2009), “Developing core leadership competencies for the library profession”, Library Leadership and Management , Vol. 23 No. 2, pp. 63-74.

3. Amundsen, S. and Martinsen, Ø.L. (2014), “Self–other agreement in empowering leadership: relationships with leader effectiveness and subordinates’ job satisfaction and turnover intention”, The Leadership Quarterly , Vol. 25 No. 4, pp. 784-800.

4. Antonakis, J. (2012), “Transformational and charismatic leadership”, The Nature of Leadership , 2nd ed., Sage, Thousand Oaks, CA.

5. Antonakis, J. and Atwater, L. (2002), “Leader distance: a review and proposed theory”, Leadership Quarterly , Vol. 13 No. 1, pp. 673-704.

6. Atwater, L.E. , Wang, M. , Smither, J.W. and Fleenor, J.W. (2009), “Are cultural characteristics associated with the relationship between self and others’ ratings of leadership?”, Journal of Applied Psychology , Vol. 94 No. 4, pp. 876-886.

7.Atwater, L.E. and Yammarino, F.J. (1997), “Self–other rating agreement”, in Ferris, G.R. (Ed.), Research in Personnel and Human Resources Management , JAI Press, Stamford, Vol. 15, pp. 121-174.

8.Bass, B.M. (1990), “From transactional to transformational leadership: learning to share the vision”, Organizational Dynamics , Vol. 18 No. 3, pp. 19-31.

9.Bass, B.M. and Avolio, B.J. (1995), Multifactor Leadership Questionnaire for Research , Mind Garden, Menlo Park, CA.

10.Blake, R.R. and McCanse, A.A. (1991), Leadership Dilemmas: Grid Solutions , Gulf Publishing Company, Houston, TX.

11.Bono, J.E. , Hooper, A.C. and Yoon, D.J. (2012), “Impact of rater personality on transformational and transactional leadership ratings”, Leadership Quarterly , Vol. 23 No. 1, pp. 132-145.

12. Broady-Preston, J.B. and Bell, S. (2001), “Motivating mid-career LIS professionals: the Aberystwyth experience”, New Library World , Vol. 102 No. 10, pp. 372-381.

13. Broady-Preston, J.B. and Lobo, A. (2011), “Measuring the quality, value and impact of academic libraries: the role of external standards”, Performance Measurement and Metrics, Vol. 12 No. 2, pp. 122-135.

14. Broady-Preston, J.B. and Steel, L. (2002a), “Internal marketing strategies in LIS: a strategic management perspective”, Library Management , Vol. 23 Nos 6/7, pp. 294-301.

15. Broady-Preston, J.B. and Steel, L. (2002b), “Employees, customers and internal marketing strategies in LIS”, Library Management , Vol. 23 Nos 8/9, pp. 384-393.

16. Burton, J.P. , Sablynski, C.J. and Sekiguchi, T. (2008), “Linking justice, performance and citizenship via leader-member exchange”, Journal of Business and Psychology , Vol. 23 Nos 1/2, pp. 51-61.

17. Castiglione, J. (2006), “Organizational learning and transformational leadership in the library environment”, Library Management , Vol. 27 Nos 4/5, pp. 289-299.

18. Chatzoglou, P.D. , Sarigiannidis, L. , Vraimaki, E. and Diamantidis, A. (2009), “Investigating Greek employees’ intention to use web-based training” Computers and Education , Vol. 53 No. 3, pp. 877-889.

19. Colleen, S.H.K. (2015), “The relationship between academic library department experience and perceptions of leadership skill development relevant to academic library directorship”, The Journal of Academic Librarianship , Vol. 41 No. 3, pp. 246-263.

20. Collins, M. (2007), “Understanding the relationships between leader-member exchange (LMX), psychological empowerment, job satisfaction, and turnover intent in a limited-service restaurant environment”, Doctoral dissertation, The Ohio State University, OH.

21. Densereau, F., Graen, G.B. and Haga, W. (1975), “A vertical dyad linkage approach to leadership in formal organizations”, Organizational Behavior and Human Performance, Vol. 13 No. 1, pp. 46-78.

22. Detert, J.R. and Burris, E.R. (2007), “Leadership behavior and employee voice: is the door really open?” Academy of Management Journal , Vol. 50 No. 4, pp. 869-884.

23. Dyer, K.M. (2001), Relational Leadership: The ABC’s and XYZ’s of Leading An Organization Come Down to How You Connect with Others Bend OR7 , American Association of School Administrators, Pheonix, AZ.

24. Felfe, J. and Schyns, B. (2010), “Followers’ personality and the perception of transformational leadership: further evidence for the similarity hypothesis”, British Journal of Management , Vol. 21 No. 2, pp. 393-410.

25.Fitsimmons, G. (2007), “Library leadership”, The Bottom Line , Vol. 20 No. 4, pp. 172-173.

26. Fitsimmons, G.N. (2008), “Academic library directors in the eyes of hiring administrators: a comparison of the attributes, qualifications, and competencies desired by chief academic officers with those recommended by academic library directors”, Advances in Library Administration and Organization, Vol. 26 No. 1, pp. 265-315.

27. Fleenor, J.W. , Smither, J.W. , Atwater, L.E. , Braddy, P.W. and Sturm, R.E. (2010), “Self–other rating agreement in leadership: a review” The Leadership Quarterly , Vol. 21 No. 6, pp. 1005-1034.

28. Gao, L. , Janssen, O. and Shi, K. (2011), “Leader trust and employee voice: the moderating role of empowering leader behaviors”, The Leadership Quarterly , Vol. 22 No. 4, pp. 787-798.

29. Graen, G.B. (1976), “Role-making processes within complex organizations”, Handbook of Industrial and Organizational Psychology , Rand McNally, Chicago, IL, pp. 1202-1245.

30. Graen, G.B. and Uhl-Bien, M. (1991), “The transformation of professionals into self-managing and partially self-designing contributions: toward a theory of Leadership making”, Journal of Management Systems , Vol. 3 No. 3, pp. 33-48.

31. Graen, G.B. and Uhl-Bien, M. (1995), “Relationship-based approach to leadership: development of leader-member exchange (LMX), theory of leadership over 25 years: applying a multi-level, multi-domain perspective”, Leadership Quarterly, Vol. 6 No. 2, pp. 219-247.

32. Hallahan, K. , Holtzhausen, D. , Van Ruler, B. , Vercic, D. and Sriramesh, K. (2012), “Defining strategic communication” International Journal of Strategic Communication , Vol. 1 No. 1, pp. 3-35.

33. Hansbrough, T.K. , Lord, R.G. and Schyns, B. (2014), “Reconsidering the accuracy of follower leadership ratings”, The Leadership Quarterly , Vol. 26 No. 2.

34. Hofmann, D.A. and Morgeson, F.P. (1999), “Safety-related behavior as a social exchange: the role of perceived organizational support and leader-member exchange”, Journal of Applied Psychology , Vol. 84 No. 2, pp. 286-296.

35. Kark, R. and Shamir, B. (2002), “The dual effect of transformational leadership: priming relational and collective selves and further effects on followers”, in Avolio, B.J. and Yammarino, F.J. (Eds), Transformational and Charismatic Leadership: The Road Ahead , Elsevier Science, Oxford, pp. 67-91.

36. Kreitz, P.A. (2009), “Leadership and emotional intelligence: a study of university library directors and their senior management teams”, College and Research Libraries Vol. 70 No. 6, pp. 531-554.

37. LaFasto, F.M.J. and Larson, C.E. (2001), When Teams Work Best: 6,000 Team Members and Leaders Tell What it Takes to Succeed , Sage, Thousand Oaks, CA.

38. Lowe, K.B. and Gardner, W.L. (2001), “Ten years of the leadership quarterly: contributions and challenges for the future”, Leadership Quarterly , Vol. 11 No. 4, pp. 459-514.

39. Markaki, E.N. , Chadjipandelis, T. and Tomaras, P. (2014), “How data management helps the information management: regrouping data using principal components analysis”, Procedia – Social and Behavioral Sciences , Vol. 147 No. 1, pp. 554-560.

40. Markaki, E.N. , Sakas, D.P. and Chadjipantelis, T. (2013), “Communication management in business: the latent power for career development”, Procedia – Social and Behavioral Sciences , Vol. 73 No. 27, pp. 319-326.

41. Muhammad, R.A. and Khalid, M. (2010), “Relationship among leadership style, organizational culture and employee commitment in university libraries”, Library Management , Vol. 31 Nos 4/5, pp. 253-266.

42. Northouse, P.G. (2013), Leadership Theory and Practice , 6th ed., Sage, Western Michigan University, Kalamazoo, MI.

43. Ostroff, C. , Atwater, L.E. and Feinberg, B.J. (2004), “Understanding self–other agreement: a look at rater and ratee characteristics, context, and outcomes”, Personnel Psychology , Vol. 57 No. 2, pp. 333-375.

44. Podsakoff, P.M. , MacKenzie, S.M. , Lee, J. and Podsakoff, N.P. (2003), “Common method variance in behavioral research: a critical review of the literature and recommended remedies”, Journal of Applied Psychology , Vol. 88 No. 5, pp. 879-903.

45. Sakas, D. and Kutsikos, K. (2014), “An adaptable decision making model for sustainable enterprise interoperability”, Procedia - Social and Behavioral Sciences , Vol. 148 No. 1, pp. 611-618.

46. Sakas, D. , Vlachos, D. and Nasiopoulos, D. (2014), “Modelling strategic management for the development of competitive advantage, based on technology”, Journal of Systems and Information Technology , Vol. 16 No. 3, pp. 187-209.

47. Saunders, L. (2015), “Academic libraries’ strategic plans: top trends and under-recognized areas”, The Journal of Academic Librarianship , Vol. 41 No. 3, pp. 285-291.

48. Scandura, T.A. , Graen, G.B. and Novak, M.A. (1986), “When managers decide not to decide autocratically: an investigation of leader–member exchange and decision influence”, Journal of Applied Psychology , Vol. 71 No. 4, pp. 579-585.

49. Shan, S. , Ishaq, H.M. and Shaheen, M.A. (2015), “Impact of organizational justice on job performance in libraries: mediating role of leader-member exchange relationship”, Library Management , Vol. 36 Nos 1/2, pp. 70-85.

50. Stephenson, D. (2008), “Effective project management”, The SAMCO Report 2008/2009, SAMCO, Johannesburg.

51. Trivellas, P. and Drimoussis, C. (2013), “Investigating leadership styles, behavioral and managerial competency profiles of successful project management in Greece”, Procedia – Social and Behavioral Sciences , Vol. 73 No. 1, pp. 692-700.

52. Trivellas, P. and Reklitis, P. (2014), “Leadership competencies profiles and managerial effectiveness in Greece”, Procedia Economics and Finance , Vol. 9 No. 1, pp. 380-390.

53. Yammarino, F.J. and Atwater, L.E. (1993), “Understanding self-perception accuracy: implications for human resource management”, Human Resource Management , Vol. 32 Nos 2/3, pp. 231-247.

54. Yammarino, F.J. and Atwater, L.E. (1997), “Do managers see themselves as others see them? Implications of self-other rating agreement for human resources management”, Organizational Dynamics , Vol. 25 No. 4, pp. 35-44.


Downloads per month over past year

Actions (login required)

View Item View Item