Designing and Evaluating a Conceptual Model of Credibility Evaluation of Web Information: A Meta-Synthesis and Delphi Study

Keshavarz, Hamid, Fahimnia, Fatima, Noruzi, Alireza and Esmaeili Givi, Mohammadreza Designing and Evaluating a Conceptual Model of Credibility Evaluation of Web Information: A Meta-Synthesis and Delphi Study. Human Information Interaction, 2016, vol. 3, n. 3, pp. 1-16. [Journal article (Paginated)]

[thumbnail of Web-Credibility.pdf]
Preview
 Text
Web-Credibility.pdf
Download (755kB) | Preview

English abstract

The current research aims to develop a literature-dependent and expert-modified model related to credibility evaluation of web information. Regarding the approach, mixed-method would be utilized. The research method then is mixed-heuristic using both qualitative and quantitative methodologies. In the first stage of the research, meta-synthesis was used as a qualitative research method. Secondly, exploring experts’ points of view was conducted by a Delphi method to develop the conceptual model identified in the first stage. Using the seven-stage model of meta-synthesis, a model was designed in four layers including concepts, categories, codes and indicators. A set of 68 indicators were incorporated into the different layers of the model. For reliability testing of the conceptual model, a Delphi study was conducted in two rounds after which the comments of the experts were included in the model. Regarding the high degree of Kendall’s coefficient of concordance about 65 percent and the agreement percentage of the most dimensions of the model higher than 90 percent, the conceptual model was confirmed by the sample experts. The conceptual model derived from the meta-synthesis and Delphi studies is a model accepted by experts and a base for future research to design some tools for related studies. The findings showed that the credibility evaluation is a wide concept with different and multiple dimensions and components suitable for users, designers, and policymakers to take them into consideration in the design and evaluation of web resources.

Item type: Journal article (Paginated)
Keywords: Modeling, Credibility evaluation, Top universities, Information behavior, Web information
Subjects: B. Information use and sociology of information > BA. Use and impact of information.
B. Information use and sociology of information > BH. Information needs and information requirements analysis.
Depositing user: Dr. Alireza Noruzi
Date deposited: 10 Aug 2019 22:59
Last modified: 10 Aug 2019 22:59
URI: http://hdl.handle.net/10760/38911

References

Arab, M., Ebrahimzadeh Pezeshki, R., & Morovati Sharifabadi, A. (2015). Designing a metasynthesis model of factors influencing divorce by systematic review of prior studies. Iran Epidemiology, 10(4): 10-22.

Breitsohl, J., Khammash, M. & Griffiths, G. (2010). E-business complaint management: perceptions and perspectives of online credibility. Journal of Enterprise Information Management, 23(5), 653- 660.

Cader, R. (2013). Judging Nursing Information on the World Wide Web, CIN: Computers, Informatics, Nursing Vol. 31, No. 2, 66–73.

Choi, W., & Stvilia, B. (2015). Web credibility assessment: Conceptualization, operationalization, variability, and models. Journal of the Association for Information Science and Technology, 66(12), 2399-2414.

Clewley, N., Chen, S. Y. & Liu, X. (2009). Evaluation of the credibility of internet shopping in the UK. Online Information Review, 33(4): 805-826.

Dastani, M. and Mohammadi, H. (2016). Application of web information quality criteria at Gonabad University of Medical Sciences. Payavars Salamat, 9(3): 214-223.

Dehghani, M., Yaghoubi, N., Mogholi, A and Vazifeh, Z. (2016). A three-layer model of feasibility study and effective establishment of knowledge management based on meta-synthesis method. State Organizations Management, 3(4): 109-132.

Fathifar, A., Hosseini F. and Alibeig, M. (2008). Survey of Persian medical and health websites

qualification with Silberg criteria. Journal of Health Administration, 28: 25-31.

Fogg, B. J. (2003). Credibility and the World Wide Web, In Persuasive Technology: Using Computers to Change What We Think and Do, A volume in Interactive Technologies, Pages 147-181.

Fritch, J. W. & Cromwell, R. L. (2001). Evaluating Internet resources: Identity, affiliation, and cognitive authority in a networked world. Journal of the American Society for Information Science and Technology, 52(6), 499-507.

Fritch, J. W. & Cromwell, R. L. (2002). Delving deeper into evaluation: exploring cognitive authority on the Internet. Reference Services Review, 30(3), 242-254.

Ghasemi, A. (2015). A model of H3SE for enhancing Petrochemical Industries, Industrial Management, 6(2): 361-384.

Haghighinasab, M. and Fakhrfatemi, N. (2010). Exploring and identifying effective factors of quality of scientific and scholarship websites in viewpoints of post-graduate student of IT management located in state universities of Tehran, Higher Education of Iran, 2 (4): 29-54.

Hilligoss, B. and Rieh, S. Y. (2008). Developing a unifying framework of credibility assessment: Concept, heuristics, and interaction in context. Information Processing and Management, 44(4), 1467-1484.

Huntington, P. David Nicholas, Hamid R. Jamali, Chris Russell, (2007). Health information for the consumer: NHS vs the BBC. Aslib Proceedings, 59(1), 46-67.

Jabarzadeh, Y. and Sepehri, F. (2016). A casual model of human factors and organizational culture influencing maturing organizational knowledge management based on a metasynthesis approach, Information Technology Management, 8(1): 47-76.

Keshavarz (2013). Information credibility: from inception to digital age. Research on Information Science and Public Libraries, 19(1): 87-109.

Keshavarz, H. (2014). How Credible is Information on the Web: Reflections on Misinformation and Disinformation. Infopreneurship Journal, 1(2): 1-17.

Keshavarz, H., Vasfi, M. and Shabani, A. (2015). Assessing health information on the web by medicine, nursing and midwifery students and Faculty members, Journal of Academic Librarianship and Information Research, 48(4): 477-499.

Kusumasondjaja, S., Shanka, S. & Marchegiani, T. C. (2012), Credibility of online reviews and initial trust: The roles of reviewer’s identity and review valence, Journal of Vacation Marketing, 18(3): 185-195.

Lazar, J. Meiselwitz, G. & Feng, J. (2007). Understanding Web Credibility: A Synthesis of the Research Literature, Hanover, MA: Now Publishers Inc.

Levine, P. (2005). The problem of online misinformation and the role of schools. Studies in

Media & Information Literacy Education, 5(1), Available at: http://www.utpjournals.com/simile/issue17/levine.html

Liew, H. L. (2011). Help with health information on the web. The Electronic Library, 29(5), 621–636.

Lucassen, T., Muilwijk, R. , Noordzij, M. L. & Schraagen, J. L. (2013). Topic Familiarity and Information Skills in Online Credibility Evaluation. Journal of the American Society for Information Science and Technology, 64(2): 254–264.

Manian, A., Mousakhani, M., Hasanzadeh, A. and Jamipour. M. (2015). Designing a model of maturing knowledge management in accordance with strategies of business based on meta-synthesis method, Information Technology Management, 6(2): 307-322.

Manian, A. and Abbasi, F. (2016). Exploring the position of ethics paradigms in ethical declarations based on meta-synthesis method (case study: ethical declaration of computer association), Information Technology Management, 7(4): 889-908.

McMurdo. G. (1998). Evaluating Web information and design. Journal of Information Science, 24(3), 192–204.

Metzger, M. J. (2007). Making sense of credibility on the Web: Models for evaluating online information and recommendations for future research". Journal of the American Society for Information Science and Technology, 58, pp: 2078–2091.

Metzger, M. J. & Flanagin, A. J. (2015). Psychological Approaches to Credibility Assessment Online, the Handbook of the Psychology of Communication Technology, First Edition. Edited by S. Shyam Sundar, John Wiley & Sons, Inc.

Mirzae Ahranjani, H., Gholuipor, A., Minavand M. and Mansourian, H. (2013). Designing Media Credibility Assessment Model: Case Study, Iran TV. News Program, State management, 9: 99-116.

Mohammadi, A., Moslehshirazi, A., Ahmadi, M., and Shojaie, P. (2015). A Hierarchical model for reducing risks of supply chain projects based of meta-synthesis method (Case study: Gas Organization of Fars Province). Industrial Management, 6(3): 591-613.

Mousakhani, M etal. (2011). Research methodologies in information systems. Tehran: Negah-eDanesh.

Mousakhani, M., Ehghaghi, E. and Manian, A. (2015). Designing a model of maturity evaluation

of cooperation among inter-organizational networks of Shabab Network. Management Research in Iran, 18(3): 157-180.

Naghizadeh, R., Shabanelahi, M. and Ghazinouri, S. (2015). Meta-synthesis of models related to regional innovations during 1990-2013. Innovation Management, 3(4): 25-56. (Persian)

Niroumand, P., Ranjbar, M., Sadi, M. and Amirshahi, M. (2013). Identifying and categorizing models of mobile business based on metasynthesis method, Information Technology Management, 4(10): 179-201.

Noblit, G. & Hare, R. (1988). Meta-ethnography: synthesizing qualitative studies. Newbury Park: Sage.

Rezaie, S. (2006). Exploring free articles in Worldwide Web in viewpoints of faculty members of Shiraz University. Master Thesis (Library and Information Science). Shiraz University.

Rieh, S.Y and Danielson, D.(2007). Credibility: A multidisciplinary framework. In B.Cronin (Ed.). Annual review of information science and technology (Vol.41, pp: 307– 364). Medford, NJ: Information Today.

Roudi, A. and Khalili Jafarabad, A. (2015). Explaining a model of selecting staffs in private organizations working in IT areas. Information Technology Management, 7 (3): 595-614.

Sandelowski, M. and Barroso, J. (2007). Toward a Meta synthesis of qualitative findings on motherhood in HIV-positive women. Research in Nursing & Health, 26 (2): 153-170.

Schmidt, Roy C. 1997. Managing Delphi surveys using nonparametric statistical techniques. Decision Sciences, 28 (3): 763-773.

Sorapure. M, Inglesby. P & Yatchisin. G. (1998). Web literacy: Challenges and opportunities for

research in a new medium, Computers and Composition, 15, pp. 409-424.

Stvilia, B., Twidale, M. B., Smith, L. C., & Gasser, L. (2005). Assessing information quality of a community-based encyclopedia. In Proceedings of the 2005 International Conference on Information Quality, ICIQ 2005.

Subramaniam, M., Taylor, N.G., St. Jean, B., Follman, R., Kodama, C. & Casciotti, D. (2015). As simple as that?: Tween credibility assessment in a complex online world. Journal of Documentation, 71(3), 550 - 571.

Weiler, A. (2004). Information-seeking behaviour in generation y students: motivation, critical thinking, and learning theory. Journal of Academic Librarianship, vol. 31 no.1, pp. 46-53.

Zahedi, S. (2011). Evaluating quality of Websites: Tools and criteria, Development and Evolution Management, 4: 5-16.


Downloads

Downloads per month over past year

Actions (login required)

View Item View Item
Contact us
Send email Sponsors
Sponsor: AIMS Sponsor: D&P Sponsor: UniNa CAB Get connected
Facebook Facebook Twitter Twitter Linkedin LinkedIn RSS RSS