A Model of Factors Influencing Behavioral Intention to Use Internet Banking and The Moderating Role of Anxiety: Evidence from Vietnam

Giao, Ha Nam Khanh, Vuong, Bui Nhat, Tung, Duy Dao and Quan, Tran Nhu A Model of Factors Influencing Behavioral Intention to Use Internet Banking and The Moderating Role of Anxiety: Evidence from Vietnam. WSEAS Transactions on Business and Economics, 2020, vol. 17, pp. 551-561. [Journal article (Paginated)]

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English abstract

Internet banking is becoming a new focus as the number of internet users and its benefits are increasing worldwide and its benefits. However, the degree of intent to use internet banking is still a question of interest. Thus, the purpose of this paper is to investigate the factors affecting attitude and behavioral intention to use internet banking in Viet Nam, as well as the moderating role of anxiety, will be examined. Totally, 584 questionnaires were collected for the final analysis. The results from the partial least squares structural equation modeling (PLS-SEM) using the SmartPLS 3.0 program showed that facilitating condition, performance expectancy, social influence, perceived credibility, and effort expectancy had a positive impact on attitude and behavioral intention to use internet banking. Besides, anxiety decreased behavioral intention and it also dampened the positive relationship between attitude and behavioral intention. The findings of this study could help banks to improve their service to attract more users. Besides, the use of internet banking could reduce the frequency to a bank that indirectly reduces costs.

Item type: Journal article (Paginated)
Keywords: anxiety, facilitating condition, performance expectancy, social influence, perceived credibility, and effort expectancy
Subjects: B. Information use and sociology of information
F. Management.
Depositing user: Dr Bui Nhat Vuong
Date deposited: 15 Aug 2020 01:57
Last modified: 15 Aug 2020 01:57
URI: http://hdl.handle.net/10760/40012

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