Managing Interpersonal Relations: Information Professionals and Communication in the Digital Age

Comba, Valentina Managing Interpersonal Relations: Information Professionals and Communication in the Digital Age., 2002 . In 8th European Conference of Medical and Health Libraries, Cologne, Germany, September 16th-21st, 2002. [Conference paper]


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English abstract

This contribution aims to focus on the change in interpersonal relations provoked by Internet-led changes in distant communication on one hand, and the availability of electronic/digital information for research and clinical practice on the other. The statements ("axioms") of the important book "Pragmatics of Human Communication "by P.Watzlawick and his colleagues offer a very useful insight into the understanding of our behaviour. In the light of this theory some aspects of our day to day interpersonal relations are considered, both in term of how we relate to the medical library users, and also considering the interpersonal communication of library staff. In particular in this paper the following aspects are analysed: a. change in the workplace: the physical and the virtual library b. change in the relations with the users c. change in the relations with the staff in the library In conclusion some suggestions are given to improve communication and the visibility of our professional work.

Italian abstract

Questo contributo si focalizza sul cambiamento delle relazioni interpersonali provocato da un lato dai mutamenti nella comunicazione a distanza, e dall’altra dalla disponibilità di informazioni elettronica/digitale per la ricerca e la pratica clinica. Le dichiarazioni (assiomi) dell’importante libro "Pragmatics of Human Communication" scritto da P.Watzlawick e dai suoi colleghi offre un’idea molto utile per comprendere i nostri comportamenti. Alla luce di questa teoria vengono considerati alcuni aspetti delle nostre relazioni interpersonali giorno per giorno, in termini di come ci relazioniamo agli utenti delle biblioteche mediche, e di come viene considerata la comunicazione interpersonale tra lo staff bibliotecario. In particolare, questo paper analizza i seguenti aspetti: a. cambiamento del luogo di lavoro: biblioteca fisica e virtuale b. cambiamento nelle relazioni con gli utenti c. cambiamenti nelle relazioni con lo staff bibliotecario In conclusione, vengono dati alcuni suggerimenti per migliorare la comunicazione e la visibilità dl lavoro professionale.

Item type: Conference paper
Keywords: communication, staff management, medical libraries
Subjects: B. Information use and sociology of information
Depositing user: Valentina Comba
Date deposited: 06 Jan 2003
Last modified: 02 Oct 2014 11:56


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