Website quality: An analysis of scientific production

Morales-Vargas, Alejandro, Pedraza-Jiménez, Rafael and Codina, Lluís Website quality: An analysis of scientific production. Profesional de la información, 2020, vol. 29, n. 5. [Journal article (Unpaginated)]

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English abstract

A range of different methods and tools have been proposed by both academics and professionals in recent years for evaluating the quality of websites. Some are of general application and can be used to assess any type of website, while others have been adapted to the specialized characteristics of the websites employed in a given sector. This paper undertakes an analysis of existing scientific production in this field, with the aim of identifying its most relevant publications, its principal authors and the specific sectors served by the sites under evaluation. By triangulating review methods, 716 texts, published between 2000 and 2018, were identified in Scopus, Web of Science and other databases and examined. In addition to basic bibliographic information, the number of citations received by each text was recorded using Google Scholar. The area of knowledge in which each author works was also categorized based on his or her specific affiliations. The results point to a growing interest in website quality in a scientific community that has a presence in more than 70 countries. Its authors are drawn from various disciplines, although the highest number of publications is recorded in computer science, business and medical informatics. The most frequently cited texts are in fact seminal books in the associated disciplines of usability, information architecture and user experience. However, as of 2007, the number of texts describing evaluation tools for the websites of specific sectors – most notably, education (33%), health (27%) and commerce (21%) – increased their share. In conclusion, it is evident that website quality is a field of study undergoing constant growth and increasing specialization and one that offers ample opportunities for research.

Spanish abstract

Existen diversos métodos y herramientas para la evaluación de la calidad web que se han propuesto durante los últimos años. Son instrumentos que tienen su origen tanto en el contexto académico como profesional. Algunos son de carácter generalista y permiten evaluar cualquier tipo de sitio web, mientras que otros están especializados en sectores específicos. Este trabajo presenta un análisis de la producción científica existente sobre esta materia, con el objetivo de identificar las publicaciones más relevantes, conocer cuáles son los principales autores, así como el ámbito temático de los sitios web en los que focalizan su quehacer. Basándose en una triangulación de métodos de revisión, se examinaron 716 trabajos publicados entre 2000 y 2018 en Scopus, Web of Science y otras bases de datos. Además de la información bibliográfica, se recolectó la cantidad de citas recibidas, para lo cual se utilizó Google Académico. También se categorizó el área del conocimiento al que pertenece cada autor según su afiliación. Entre los principales resultados se constata un creciente interés por la calidad web en una comunidad científica con presencia en más de 70 países. Sus autores provienen de variados dominios, siendo las ciencias de la computación, los negocios y la informática médica las que cuentan con mayor número de publicaciones. Los trabajos más citados corresponden a libros seminales de disciplinas relacionadas como la usabilidad, la arquitectura de información y la experiencia de usuario. En particular, a partir de 2007 aumenta el número de textos con instrumentos de evaluación para sitios de sectores específicos, como el educativo (33%), sanitario (27%) y comercial (21%). Se concluye que la calidad web es un campo de estudio en constante crecimiento, cada vez más especializado, y que ofrece amplias oportunidades de investigación.

Item type: Journal article (Unpaginated)
Keywords: Website quality; Websites; Scientific production analysis; Systematic literature review; Review article; Heuristics; Expert analysis; Usability; Contents; User experience; Standards; Guidelines
Subjects: B. Information use and sociology of information > BH. Information needs and information requirements analysis.
B. Information use and sociology of information > BI. User interfaces, usability.
H. Information sources, supports, channels. > HQ. Web pages.
H. Information sources, supports, channels. > HR. Portals.
I. Information treatment for information services > IB. Content analysis (A and I, class.)
L. Information technology and library technology > LC. Internet, including WWW.
Depositing user: null null
Date deposited: 03 Oct 2020 22:45
Last modified: 05 Oct 2020 12:39
URI: http://hdl.handle.net/10760/40518

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