Digital Reference Service for Senior Citizen Patrons in Public Libraries of Siliguri Subdivision, West Bengal: Prospects and Possibilities

Rai, Aleena and Majumder, Sourav and Barui, Tapan Digital Reference Service for Senior Citizen Patrons in Public Libraries of Siliguri Subdivision, West Bengal: Prospects and Possibilities., 2018 . In International Seminar on Rejuvenating Public Library Services Through Digital Reference Sources (IS-RPLS-DRS, Jadavpur, Kolkata, 23/02/2018. [Conference paper]

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English abstract

Reference service is the core of the public library services. At present, various categories of digital reference tools available on the web. With the help of those tools, public library services can be enhanced to a great extent. Public libraries should stay conscious of when providing services to older adults making sure all their special needs. The study is an attempt to explore the digital reference services available for senior citizens of public libraries in Siliguri sub-division, West Bengal. Authors found that lack of awareness is prominent among the senior citizens and recommend library professionals and policymakers to glorify the public library system through digital reference service.

Item type: Conference paper
Keywords: Digital Reference Service, Senior Citizen, Public library, Senior Citizens Law
Subjects: D. Libraries as physical collections. > DC. Public libraries.
Depositing user: Sourav Mazumder
Date deposited: 06 Dec 2020 00:30
Last modified: 06 Dec 2020 00:30
URI: http://hdl.handle.net/10760/40730

References

Bhattacharya, U. & Roy, A. (2013). Digital reference service for the people with special needs: What, why and how?. IFLA WLIC 2013. Retrieved from http://library.ifla.org/130/1/152bhattacharya-en.pdf

Chandwani, A. (2006). An overview of Digital Reference Services. Retrieved from http://eprints.rclis.org/14295/1/DIGITAL_REFERENCE SERVICES.pdf

Mane Sachin B. (2015) Senior Citizens: Problems and Welfare. Research Front. Retrieved from http://www.researchfront.in/13%20Special%20Issue%204/5.pdf

Policy Research and Development Department (2016). Senior Citizens Guide. Retrieved from https://www.helpageindia.org/wp-content/uploads/2017/06/senior-citizens-guide-2016.pdf

Wynar, B.S.(1967). Reference Theory: Situation H But Not Impossible. Retrieved from https://doi.om crl_28_05_337


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