Appella, Viviana Consultas huérfanas : Buscando sus paraderos en el Centro de Documentación e Información del Ministerio de Economía., 2021 . In 52° Reunión Nacional de Bibliotecarios, Ciudad Autónoma de Buenos Aires, Mar del Plata y Mendoza, 8-10 de septiembre 2021. (Submitted) [Conference paper]
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English abstract
All services are important in a specialized library, but that of virtual reference becomes an essential component in an era traversed by the COVID 19 pandemic. Based on a sample of inquiries with particular characteristics that arrived at the CDI by email during 2020-2021 the so-called "orphan consultations" have been detected, defining and classifying them in order to study them and ask various questions about them, detailing the social and resilient actions of the CDI in search of collaboration with citizens during a time of deep crisis .
Spanish abstract
Todos los servicios son importantes en una biblioteca especializada, pero el de referencia virtual pasa a constituir un componente esencial en una época atravesada por la pandemia de la COVID 19. A partir de un muestra de consultas con características particulares llegadas al CDI por correo electrónico durante 2020-2021 se han detectado las denominada “consultas huérfanas” definiéndolas y clasificándolas con el objeto de estudiarlas y plantear diversos interrogantes sobre las mismas, detallando el accionar social y resiliente del CDI en búsqueda de la colaboración con la ciudadanía durante una época de profunda crisis.
| Item type: | Conference paper |
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| Keywords: | Bibliotecas gubernamentales, Servicio de referencia virtual, Consultas huérfanas, Bibliotecología Social, Argentina, Government Libraries, Virtual Reference Service, Orphan Queries, Social Librarianship |
| Subjects: | B. Information use and sociology of information > BC. Information in society. B. Information use and sociology of information > BD. Information society. C. Users, literacy and reading. C. Users, literacy and reading. > CB. User studies. C. Users, literacy and reading. > CC. User categories: children, young people, social groups. |
| Depositing user: | Lic. Viviana Appella |
| Date deposited: | 13 Sep 2021 06:37 |
| Last modified: | 19 Oct 2021 11:51 |
| URI: | http://hdl.handle.net/10760/42434 |
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