Re-engineering user services in physics libraries: a transition phase between old expectations and new opportunities. Part one: organisation.

Mornati, Susanna Re-engineering user services in physics libraries: a transition phase between old expectations and new opportunities. Part one: organisation. High Energy Physics Libraries Webzine, 2000, n. 1/2000. [Journal article (Unpaginated)]

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English abstract

Susanna Mornati reports on an effort of transition from a traditional library service, mainly relying on paper preservation and local diffusion, to a modern information centre, whose main goal is putting final users in contact with the information needed, wherever it is, either local or remote, on paper or digitally stored. The author describes how this transition may be achieved through a process of re-engineering that involves staff tasks, available space, choice of tools.

Item type:	Journal article (Unpaginated)
Keywords:	user services, physics libraries, servizi all'utenza, biblioteche di fisica
Subjects:	I. Information treatment for information services J. Technical services in libraries, archives, museum.
Depositing user:	Emanuela Casson
Date deposited:	18 Nov 2003
Last modified:	02 Oct 2014 11:57
URI:	http://hdl.handle.net/10760/4277

References

Nicholas Negroponte, Being digital, London: Hodder and Stoughton, 1995. Eileen Hiller, "Scatter and save! An evaluation of the adoption of centralised classification and outsourcing", Against the Grain, 11(2) Apr. 1999: 18-22. Karen Huwald Zuidema, "Reengineering technical services processes", Library Resources and TechnicalServices, 43(1) Jan. 1999: 37-52. Mary Pelzer Hudson, "Conflict and stress in times of change", Library Management, 20(1) 1999: 35-38. Lars Bjornshauge, "Reengineering academic library services - the crucial steps towards the digital library", DF-Revy, 22(2) Mar. 1999: 27-29. Judith Broady-Preston and Hugh Preston, "Demonstrating quality in academic libraries", New Library World, 100(1148) 1999: 124-129.

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