Impact of Dynamic Capabilities on Perceived Performance Quality in University Libraries of Sri Lanka

Arachchige, J J G and Weerasooriya, W A and Singh, Diljit Impact of Dynamic Capabilities on Perceived Performance Quality in University Libraries of Sri Lanka., 2021 . In 4th International Conference on Library and Information Management (ICLIM - 2021), University of Kelaniya, 26th November, 2021. [Conference paper]

Preview

Text ICILIM arti.pdf Download (1MB) | Preview

English abstract

User’s information-seeking behavior and needs are changing with the innovative socio-economic and technological environments. Users’ satisfaction depends on how the services are delivered despite these turbulences in the environments and libraries should develop dynamic capabilities to overcome interruptions due to expected as well as unexpected environmental changes. The purpose of this study is to investigate the dynamic capabilities of the university library environment in Sri Lanka and their impact on the perceived performance quality. A dynamic capability model and a measuring tool for dynamic capabilities (DC) and perceived performance quality (PPQ) of university libraries were formulated with the vigorous process with literature review and tested with a random sample of 93 respondents from state universities of Sri Lanka. The DC was measured with 14 items while PPQ was measured with 12 items formatted according to the 7 points Likert scale. Results of the Pearson correlation indicated that there was a significant positive relationship between perceived dynamic capabilities and perceived performance Quality of the library r(91) = .27, p = .10, (2-tailed) significant at 0.01 level. The Spearman correlation also showed the same relationship, rs(91) = .23, p = .024, (2-tailed) significant at 0.05 level. Regression results indicated that DC significantly predicted PSQ scores, B=.19, t(91) = 2.63, p < .010. DC also explained a significant proportion of variance in PPQ scores, R2 = .07, F(1, 91) = 06.96, p < .01. The residuals (47.81) indicated that more latent factors are associated with PPQ other than the DC. In conclusion, the university library as a dynamic organization needs to sense the market changes, seize the opportunities and rearrange the operations by leveraging resources and capabilities to serve the changing needs of the community. Identifying and developing dynamic capabilities may lead to uplift the performance quality and thereby the service quality. More research is essential to apply the results in the global context.

Item type:	Conference paper
Keywords:	Dynamic Capabilities, Perceived Service Performance, University libraries, Sri Lanka, DC scale
Subjects:	F. Management. > FJ. Knowledge management
Depositing user:	Mr. J.J.G. Arachchige
Date deposited:	11 Oct 2022 21:21
Last modified:	11 Oct 2022 21:21
URI:	http://hdl.handle.net/10760/43598

References

Alejandro J., Rodríguez , G., Barón, N.J. & Martínez, J. M . G. (2020). Validity of dynamic capabilities in the operation based on new sustainability narratives on nature tourism SMEs and clusters. Sustainability, 12(3) [arti. 1004]. 2-14. doi.org/10.3390/su12031004.

Blixrud, J. (2003). Assessing library performance: New measures, methods, and models. Proceedings of the IATUL Conferences. Paper 9, 1-16. http://docs.lib.purdue.edu/iatul/2003/papers/9.

Carpenter, S. (2017). Ten Steps in scale development and reporting: A guide for researchers. Communication Methods and Measures, 12(1), 25–44. doi:10.1080/19312458.2017.1396583

Julie F. Cooper & Eric A. Cooper (1998) Generational Dynamics and Librarianship: Managing Generation X Illinois Libraries 80(1), 16-17. 4https://www.lib.niu.edu/1998/il980118.html. Kant, R. & Jaiswal, D. (2017), The impact of perceived service quality dimensions on customer satisfaction: An empirical study on public sector banks in India. International Journal of Bank Marketing, 35(3), 411-430. https://doi.org/10.1108/IJBM-04-2016-0051.

Kump, B., Engelmann, A., Kessler, A., & Schweiger, C. (2018). Toward a dynamic capabilities scale: measuring organizational sensing, seizing, and transforming capacities. Industrial and Corporate Change. doi:10.1093/icc/dty054

Newbert, S.L. (2007). Empirical research on the resource-based View of the firm: an assessment and suggestions for future research. Strategic Management Journal, 28, pp.121–146. Doi: 10.1002/smj.573.

Pakurár, M., Hossam, H., János, N., József, P. & Judit, O. ( 2019). The service quality dimensions that affect customer satisfaction in the Jordanian banking sector. Sustainability, 11(4), 2-24. https://doi.org/10.3390/su11041113.

Teece D J, Pizano, G,and Shyen A (1997). Dynamic Capabilities a And Strategic management. Strategic Management Journal, 18(7), pp. 509–533.

Teece, D.J., Pisano, G. and Shuen, A. (1997), Dynamic capabilities and strategic management. Strategic Management Journal. 18(7), 509-533.

Zamanzadeh, V., Akram Ghahramanian, A., Rassouli, M., Abbaszadeh, A., Majd, H.A. & Ali-Reza Nikanfar, A. (2015). Design and implementation content validity study: Development of an instrument for measuring Patient-Centered Communication. Journal of Caring Sciences, 4(2), 165-178. doi:10.15171/jcs.2015.017 http:// journals.tbzmed.ac.ir/.

Downloads

Actions (login required)

View Item