Twitter as a communication tool in the Germanwings and Ebola crises in Europe: analysis and protocol for effective communication management

Pont-Sorribes, Carles, Suau-Gomila, Guillem and Percastre-Mendizábal, Salvador Twitter as a communication tool in the Germanwings and Ebola crises in Europe: analysis and protocol for effective communication management. International Journal of Emergency Management, 2020, vol. 16, n. 1, pp. 22-40. [Journal article (Paginated)]

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English abstract

We investigated Twitter communications by the media and institutions regarding two emergency situations which had a major impact in Europe: the accident of Germanwings Flight 9525 in the French Alps on 24 March, 2015, and Ebola infection of Teresa Romero, a nursing assistant at the Hospital Carlos III in Madrid, reported on 6 October, 2014. Our methodology was based on a new tool called top discussion indicator (TDI). Our results indicate that media and institutions do not exploit all the possibilities offered by Twitter. We propose a decalogue of recommendations aimed at improving use of Twitter and ensuring greater communicative efficacy.

Item type: Journal article (Paginated)
Keywords: emergency communication; public institutions communication; media information; twitter; Europe; Ebola emergency; Germanwings emergency; mixed methods; TDI; top discussion indicator; decalogue of recommendations
Subjects: B. Information use and sociology of information
B. Information use and sociology of information > BJ. Communication
B. Information use and sociology of information > BC. Information in society.
Depositing user: Salvador Percastre-Mendizábal
Date deposited: 07 May 2023 16:40
Last modified: 07 May 2023 16:40
URI: http://hdl.handle.net/10760/44306

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