Chatbots: A review of their potential applications in library services

Mukherjee, Sankhayan and Patra, Swapan Kumar Chatbots: A review of their potential applications in library services. INDIAN JOURNAL OF INFORMATION LIBRARY AND SOCIETY, 2023, vol. 36, n. 1-2, pp. 22-29. [Journal article (Paginated)]

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English abstract

Chatbots are increasingly getting popularity in recent years. It is being predicted that this new technology is going to affect all aspect of human being. Along with its applications in other areas it can also be widely used in the field of Library and Information Science (LIS). In this context this study is an attempt to survey a few available Chatbots globally. The literature review revels that chatbots are not a new phenomenon. However, it has gained popularity due to the latest development of “pattern-matching algorithm” and the intelligence based on the “Artificial Intelligence Markup Language.” These sophisticated chatbots can be widely used in library services not only as a handy reference tool but also in other areas of LIS domain. The study further finds the open source and commercial Chatbots and discusses their potential application in the LIS field. With their huge potential these bots may not replace the librarians and their jobs but can supplements their functions

Item type: Journal article (Paginated)
Keywords: Chatbot, Chatbot Application, Library services, Library Science, Library and Information Science, LIS, Information Science
Subjects: C. Users, literacy and reading. > CE. Literacy.
L. Information technology and library technology > LP. Intelligent agents.
L. Information technology and library technology > LS. Search engines.
Depositing user: Dr Swapan kumar Patra
Date deposited: 18 Jul 2023 21:13
Last modified: 18 Jul 2023 21:13
URI: http://hdl.handle.net/10760/44564

References

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