Investigating the Relationship between Information Technology Maturity and Knowledge Management Maturity: A Case Study of the Tehran Municipality

Rahmani, Mehdi, Amjadi Sefidan, Mitra and Azadi Ahmadabadi, Ghasem Investigating the Relationship between Information Technology Maturity and Knowledge Management Maturity: A Case Study of the Tehran Municipality. Informology, 2023, vol. 2, n. 2, pp. 129-149. [Journal article (Paginated)]

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English abstract

The purpose of this study was to investigate the relationship between the maturity level of information technology and the maturity level of knowledge management in Tehran Municipality. The current research was applied in terms of purpose and survey research in terms of method. The statistical population of this research was experts and specialists in the field of information technology and knowledge management in Tehran Municipality. Considering the specialization of the subject, and the number of experts in the fields of information technology and knowledge management, 31 experts in the field of urban management were asked to answer the questionnaires. In this research, to measure the maturity level of information technology and maturity of knowledge management, two standard questionnaires of the maturity level of the Gartner information technology management process and the maturity level of knowledge management from the standard questionnaire of the knowledge management evaluation tool were used. In this research, data analysis was done using SPSS software (version 22). The research indicated that in the maturity of information technology, the level of leadership and information technology management activities in Tehran Municipality, the readiness of customer-oriented service agents, control and evaluation, configuration and asset management, security management, change management, service level management, Accessible management, service and support documentation, capacity management and strategic orientations are in good condition and other components are below 3 average levels. Also, the results in the knowledge management maturity section indicated that in the areas of searching for ideas in all places by organization members, creating marketing strategies and selling the organization's knowledge assets, using learning to support the organization's core competencies, flexibility, and willingness to innovate as The drivers of the learning process were the employees' responsibility for their learning, connecting the organization's members and the external communities by technology, and the rapid availability of technology to the employees. Also, the research results showed that there is no significant relationship between the maturity of information technology management and knowledge management. The results of the research showed that, in general, the maturity of information technology management of Tehran Municipality is at a favorable level, but the maturity level of knowledge management of Tehran Municipality has an unfavorable situation. In the end, suggestions were made to improve the situation.

Item type: Journal article (Paginated)
Keywords: Information technology maturity, Knowledge management maturity, Knowledge, Information technology, Tehran Municipality, Iran
Subjects: F. Management. > FJ. Knowledge management
Depositing user: Dr. Alireza Noruzi
Date deposited: 09 Apr 2024 20:23
Last modified: 09 Apr 2024 20:23
URI: http://hdl.handle.net/10760/45719

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