Evaluation of the E-Learning System at Kharazmi University Based on the HELAM Conceptual Model

Bagheri, Niusha, Kian, Margan, Gramipour, Masoud, AliAzimi, Ali and MahdaviNesab, Youssef Evaluation of the E-Learning System at Kharazmi University Based on the HELAM Conceptual Model. Human Information Interaction, 2024, vol. 11, n. 3, pp. 113-130. [Journal article (Paginated)]

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English abstract

Objective: Virtual classes, virtual schools, smart schools, and virtual universities, and generally, electronic learning, are considered reliable capacities and capabilities for developing academic skills. The aim of this study is to evaluate the e-learning program at Kharazmi University using the HELAM conceptual model. Method: This research is practical in terms of its objective and descriptive-survey in terms of method. A quantitative approach was used to collect data. The statistical population consisted of postgraduate students at Kharazmi University. The sample size was 536 postgraduate students, and stratified random sampling was used. A standardized researcher-made questionnaire was used for data collection. The main structure of the questionnaire is based on the HELAM model, along with an additional “overall satisfaction” factor, which was adapted and translated using specialized literature and relevant research. For data analysis, various statistical tests including one-sample t-test and one-way ANOVA in SPSS, and confirmatory factor analysis in R software were used. Findings: The results indicated that the status of Kharazmi University’s e-learning program, evaluated using the HELAM conceptual model and its seven aspects (student attitude, instructor attitude, system quality, content quality, service quality, support issues, and overall satisfaction), is significantly above the community average with over 99 confidence. Moreover, the support issues aspect showed a significant difference compared to other dimensions, followed by content quality and service quality, which are close to each other and separated from other sub-scales, while system quality, instructor attitude, overall satisfaction, and student attitude have the lowest mean rankings. Conclusion: Managers and experts at the Information and Communication Technology Center of Kharazmi University should take measures to improve system quality, instructor attitude, overall satisfaction, and student attitude aspects to enhance their performance in parallel with support issues.

Item type: Journal article (Paginated)
Keywords: Evaluation, E-learning, Kharazmi University, Quantitative research, HELAM conceptual model
Subjects: D. Libraries as physical collections. > DC. Public libraries.
Depositing user: HII Journal Human Information Interaction
Date deposited: 30 Jan 2026 17:55
Last modified: 30 Jan 2026 17:55
URI: http://hdl.handle.net/10760/47547

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