Transforming the User Experience: AI-Powered Services in the Modern Library

Amiri, Sayed Mahbub Hasan Transforming the User Experience: AI-Powered Services in the Modern Library., 2025 . In LAB International Conference on Reimagining Librarianship: Forging the Future with AI Technologies, University of Dhaka, Bangladesh, 12 December 2025. [Conference paper]

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English abstract

The 21st-century library is being redefined: from a physical location-based entity to a digitalbased service, the library is transforming from a resource-cantered space to a knowledgecantered space. The massive impact of AI is transforming not only the delivery of services but also the way users interact with services. This research systematically investigates on the effects of AI-enabled services on user experience (UX) in futuristic libraries. It has three purposes: to outline the most important relevant applications of AI in library practice; to discuss critically their impact on certain core aspects of the UX (accessibility, efficiency, personalization and engagement); and to consider related implications for future service models, evolving professional roles and ethical AI implementation frameworks. Utilizing a qualitative descriptive research approach, this study is informed by a systematic review of the literature consisting of peer-reviewed articles, conference proceedings, and institutional case studies from 2018-2024. Source data were extracted from major academic databases and thematic analysis was performed to integrate the findings across the 4 predominant AI services. The report shows that AI improves UX through 24/7 access with smart chatbots, which are able to manage routine queries. In a similar way, personalisation powered by AI in e-learning and discovery solutions enables the tailoring of material to the needs and preferences of each user, making the experience more immersive and effective. Semantic searching reduces user frustration, and automation in digital repositories democratizes access to special collections. However, such integration also faces a few difficulties and issues, such as algorithmic bias, data privacy and the potential for widening the digital divide. The paper makes the case for a symbiotic service model in which AI handles scale and routine tasks, freeing human librarians to engage in complex consultation, ethical oversight, and community involvement. AI is a transformational technology for libraries that enables a move from transactional focused to proactive, personalized services. An effective uptake of this trend will rest upon planning and resourcing for its support on an ongoing basis as well as unambiguous and unwavering adherence to ethical tenets as libraries evolve as open and dynamic institutions in the digital era.

Item type: Conference paper
Keywords: Artificial Intelligence, User Experience (UX), Digital repositories, Discovery Tools, Library Services
Subjects: C. Users, literacy and reading. > CB. User studies.
J. Technical services in libraries, archives, museum. > JG. Digitization.
Depositing user: Mr. Sayed Mahbub Hasan Amiri
Date deposited: 25 Feb 2026 17:59
Last modified: 25 Feb 2026 17:59
URI: http://hdl.handle.net/10760/47635

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