Benchmarking : una herramienta para gestionar la excelencia en las bibliotecas y los servicios de información

Alonso-Arévalo, Julio and Martín Cerro, Sonia Benchmarking : una herramienta para gestionar la excelencia en las bibliotecas y los servicios de información., 2000 . In Jornadas de Bibliotecas Universitarias de Castilla y León (3as : 2000 : Burgos), Burgos (Spain), 16-17 November 2000. [Conference paper]

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English abstract

An organization can use diverse methodologic tools with the purpose of obtaining the best results based on the conditions of competitiveness. One of them is benchmarking, that is used to identify the best practices in other organizations, with the objective to learn them and to improve the process or certain function. The concept of benchmarking is defined and his different modalities. The characteristics and possibilities of their application in libraries and units of information are analyzed, and a model for its use in the context is included.

Spanish abstract

Dentro del marco de la gestión de la calidad, una organización puede recurrir a diversas herramientas metodológicas con el fin de conseguir los mejores resultados en función de sus condiciones de competitividad. Una de ellas es el benchmarking, que persigue la identificación de las mejores prácticas en otras organizaciones, con el objetivo de aprehenderlas y mejorar el rendimiento de un proceso o función determinada. Se define el concepto de benchmarking, en qué consiste y sus distintas modalidades. Se analizan las características y posibilidades de su aplicación en bibliotecas y unidades de información, y se incluye un modelo para su utilización en el contexto bibliotecario, así como estudios llevados a cabo en este sector.

Item type: Conference paper
Keywords: Bibliotecas, Servicios de Información, Gestión de calidad, Norma ISO 11620, Indicadores, Evaluación, Libraries, Information services, Management of quality, Norm ISO 11620, Indicators, Evaluation.
Subjects: H. Information sources, supports, channels.
Depositing user: Julio Alonso Arévalo
Date deposited: 06 Jul 2004
Last modified: 02 Oct 2014 11:58
URI: http://hdl.handle.net/10760/4963

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