Measure for measure: using statistics to monitor service take-up of the University of Leicester Library's Distance Learning Unit

McGill, Lou Measure for measure: using statistics to monitor service take-up of the University of Leicester Library's Distance Learning Unit. Library and Information Research News, 2002, vol. 26, n. 82, pp. 16-25. [Journal article (Paginated)]

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English abstract

The new Distance Learning Unit at the University of Leicester Library needed to evaluate and measure take-up of services in order to secure funding beyond the initial three-year funding period. The Unit established a comprehensive procedure for recording transactions which included both manual and computer generated data. This data was presented in several different ways to different groups within the University. Statistics were collected to aid library management, provide information to academic departments and for broader University management. The quantitative data revealed a significant growth in all service areas and qualitative feedback has been very positive. Members of the team have experienced several positive outcomes as a result of collecting this information and are highly committed to this time consuming task.

Item type: Journal article (Paginated)
Keywords: University of Leicester Library, statistics, distance learning
Subjects: B. Information use and sociology of information > BH. Information needs and information requirements analysis.
Depositing user: Kristina Brown
Date deposited: 05 Mar 2005
Last modified: 02 Oct 2014 12:00
URI: http://hdl.handle.net/10760/6031

References

The Quality Assurance Agency for Higher Education (2001) Quality audit report: University of Leicester: 2001 Gloucester: QAA 20-21 Robinson, D. (2000)

Performance measurement and performance indicators: a selective bibliography URL: http://www.nlc-bnc.ca/6/7/s7-1000-e.html [2002, February 26]

Winkworth, I. (1999) Performance measurement of U.K. University Libraries, ARL bimonthly report 207 URL: http://www.arl.org/newsltr/207/ukperfmeas.html [2002, February 26]


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