Ask Live! UK public libraries and virtual collaboration

Berube, Linda Ask Live! UK public libraries and virtual collaboration. Library and Information Research, 2003, vol. 27, n. 86, pp. 43-50. [Journal article (Paginated)]


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English abstract

Ask A Librarian, the UK public library digital reference service, has been piloting LSSI’s Virtual Reference Toolkit. The pilot, managed by Ask administrator Co-East, went live to public users in May 2003 and will continue through September 2003. The pilot objectives include not only an evaluation of the software and support offered by LSSI, but also the eventual integration of the chat component with the main web-form service, and the implications for uptake and sustainability. This article combines a report of the largely positive initial findings of the pilot with an overview of digital reference service and UK public libraries.

Item type: Journal article (Paginated)
Keywords: Ask A Librarian, digital reference service, LSSI's Virtual Reference Toolkit
Subjects: L. Information technology and library technology > LP. Intelligent agents.
L. Information technology and library technology > LZ. None of these, but in this section.
Depositing user: Kristina Brown
Date deposited: 18 Mar 2005
Last modified: 02 Oct 2014 12:00


Ask A Librarian: Ask Live! (2003) Web page. URL: http://www.ask-a-librarian/Patron.

Berube, L. (2003) Digital Reference Overview. URL:

Brady, A. (2002) User-Centered Virtual Reference (Source: Harriet Shalat, Supervising Librarian, Telephone Reference Service, Director, Ask Librarians Online), the IFLA Section on Reference Work, IFLA Glasgow.

Department of Media, Culture and Sport (2003) Framework for the Future: Libraries, Learning and Information in the Next Decade. URL:

See also

Gross, M. et al. (2001) Assessing Quality in Digital Reference Services: Overview of Key Literature on Digital Reference. URL:

Keystone Library Network (2003) Virtual Information Desk. URL:

LSSI (2003) Servicios de referencia en espanol. URL:

McClure, C. and Lankes, R. (2001) Assessing Quality in Digital Reference Services: A Research Prospectus. URL:

Ormes, S. (1998) Public Librarians Corner: Ask A Librarian. URL:

Payne, G. and Perrot, M. (2003), Librarians On Call: an instant messaging enquiry service for Open University distance learners 27(85), 11-21. (2003) URL:

Woodhouse, S. (1998) Delivering the New Public Library: the role of the EARL Consortium, INFOCUS 3(1). URL:


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