Accessing library web page usability: how benchmarking can help

White, Sue Accessing library web page usability: how benchmarking can help. Library and Information Research, 2004, vol. 28, n. 88, pp. 47-52. [Journal article (Paginated)]


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English abstract

This article looks at how the ‘Mystery Shopper’ methodology used by a consortium of universities was adapted to assess the usability of the library web pages of all four universities. Using a methodology refined from a previous web usability exercise, the various elements in the process are described. The outcomes of the project are briefly discussed, along with lessons learnt from the process.

Item type: Journal article (Paginated)
Keywords: mystery shopper, benchmarking, consortium of universities, usability
Subjects: B. Information use and sociology of information > BH. Information needs and information requirements analysis.
B. Information use and sociology of information > BI. User interfaces, usability.
Depositing user: Kristina Brown
Date deposited: 26 Mar 2005
Last modified: 02 Oct 2014 12:00


Creaser, C ed. (2003). As others see us: benchmarking in practice, Loughborough, Library and Information Statistics Unit (LISU) Occasional Paper 33, ISBN 1901786536 Also available at: [24.02.04]

Hart, L. (1992). Benchmarking consortia: working together in practice, SCONUL Newsletter 22 Spring 2001, 17-18

JUBILEE JISC User Behaviour in Information Seeking: Longitudinal Evaluation of EIS URL: [25.02.04]

JUSTEIS JISC User Surveys: Trends in Electronic Information Services. URL: [25.02.04]

Nielsen, J. (2000). Why you only need to test with 5 users. URL: [26.2.04] See also numerous other articles by this author at


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