Metodologías de evaluación de interfaces gráficas de usuario

Catalán-Vega, Marcos-Antonio Metodologías de evaluación de interfaces gráficas de usuario., 2000 UNSPECIFIED. (Unpublished) [Other]

[img]
Preview
 PDF
Metodologias_de_evaluación_de_interfaces_graficas_de_usuario.pdf
Download (695kB) | Preview

English abstract

This work has two principal goals. The first has been to put a little terminological order: the concept 'usability' and all those associated lack of perfectly based definitions and suitable translations to the Spanish. Here, it is not only wanted to explain what is each concept, It's wanted to offer a possible translation of the concepts to our language. The second objective has been to describe the different methodologies to evaluate user interfaces , always considering that the objective of all evaluation is to obtain the higher index of 'usability'. It has been tried to give to a brief and simple explanation to all these methods, detailing his advantages and disadvantages and offering practical cases. These practical cases had been looked for in the literature and in the world of the companies. All the studied cases follow the ideas exposed by Thimbleby in 1989. He commented that the physical component of an interface -hardware- only affects to the form in which the system is used, but not its concept. So, although the presented ideas are adaptable to all type of study and situations, the work does not pretend to explain referring methodologies of evaluation to hardware components, but software, seeking a 'temporary' classification specifying how, who and whichever times must make the evaluation depending on the moment of development of the interface.

Spanish abstract

El trabajo tiene como principales objetivos poner un poco de orden terminológico: el concepto 'usabilidad' y todos los que a él se asocian carecen de definiciones perfectamente asentadas y de traducciones al español adecuadas. Así, no sólo se quiere explicar qué es cada concepto, sino también ofrecer una posible traducción de los conceptos a nuestra lengua. El segundo objetivo ha sido el describir las diferentes metodologías de evaluación de interfaces gráficas de usuario, siempre teniendo en cuenta que el objetivo de toda evaluación es conseguir el índice de 'usabilidad' más alto posible. Se ha intentado dar una explicación breve y sencilla a todos estos métodos, detallando sus ventajas e inconvenientes y ofreciendo casos prácticos que hicieran su entendimiento más simple. Los casos prácticos se han buscado tanto en la literatura del área como en el mundo de las empresas y no se ha restringido por un único tipo de interfaz a la hora deincluirlos. Las metodologías que no disponen de un caso práctico que las sintetice bien no son muy utilizadas bien son una variación mínima de otras. Todos los casos estudiados siguen las ideas expuestas por Thimbleby. Este autor comenta que el componente físico de una interfaz -hardware- afecta solamente a la forma en que el sistema se usa, pero no a su concepto. Así, aunque las ideas presentadas sean adaptables a todo tipo de estudio y situaciones, la tesina no tiene por objetivo explicar metodologías de evaluación referentes a componentes hardware, sino software. De igual modo, tampoco se quiere evaluar sistemas de ayuda que no sean dependientes directos de la interfaz. Asimismo, también debe decirse que al no haber una única categorización de estas metodologías -que pueden dividirse en función de numerosos criterios: según quién efectúe la evaluación, según el momento del diseño en que tiene lugar la evaluación, o según dónde se realice la evaluación, por ejemplo-. En este estudio se ha optado por seguir una clasificación 'temporal', especificando cómo, quién y cuantas veces se tiene que realizar la evaluación dependiendo del momento de desarrollo de la interfaz. Finalmente, también se ha pretendido hacer un esbozo de las líneas de investigación abiertas, ofreciendo algunas ideas para el futuro.

Item type: Other
Keywords: user interfaces, usability evaluation, interfaces de usuario, evaluación de usabilidad
Subjects: B. Information use and sociology of information > BI. User interfaces, usability.
Depositing user: Marcos Antonio Catalán Vega
Date deposited: 01 Oct 2005
Last modified: 02 Oct 2014 12:01
URI: http://hdl.handle.net/10760/6732

References

ADLER, Paul S. y Winograd, Terry; “The Usability Challenge”. En: Adler, Paul S. y Winograd, Terry (eds.); Usability: Turning technologies into tools. Oxford: Oxford University Press, 1992; pp. 3-14.

APPERLEY, Mark y Masoodian, Masood; “An Experimental Evaluation of Video Support for Shared-Work Space Interaction”. En: Conference on Human Factors in Computing Systems, 1995 (Denver: 7-11 de mayo de 1995; disponible en http://www.acm.org/sigchi/chi95/proceedings/shortppr/mda_bdy. htm y consultado el 10-1-2000).

ATYEO, Mike; Robinson, Simon y Sidhu, Charanjit; “Working with marketing”. En: Conference on Human Factors in Computing Systems, 1996. (Vancouver: 13-18 de Abril de 1996; disponible en http://www.acm.org/turing/ sigs/sigchi/chi96/proceedings/shortpap/Atyeo/am_txt.htm y consultado el 6-1-2000).

BAECKER, Ronald M. et al. (eds.); Readings in Human-Computer interaction: toward the year 2000. 2ª ed. San Francisco, California: Morgan Kauffman Publishing, 1995.

BAILEY, Robert W.; Human Performance Engineering: a guide for system designers. Englewood Cliffs, New Jersey: Prentice-Hall; 1982. Citado por Rubin, Jeffrey; Handbook of usability testing: How to plan, design and contact effective tests. New York: John Wiley & Sons, 1994; p. 4.

BALDONADO, Michelle Q. Wang; “A User-Centered Interface for information exploration in a heterogeneous digital library”. Journal of the American Society for Information Science. 2000; 51 (3); pp. 297-310.

BALL, Gene et al.; “Lifelike Computer Characters: The PERSONA Project at Microsoft Research”. En: Bradshaw, Jeffrey (ed.); Software Agents. Massachusetts: Massachusetts Institute of Technology, 1996; pp. 191-222.

BANNON, Liam J.; “From Human Factors to Human Actors: The Role of Psychology and Human-Computer Interaction Studies in System Design”. En: Baecker, Ronald M. et al. (eds.); Readings in Human-Computer interaction: toward the year 2000. 2ª ed. San Francisco, California: Morgan Kauffman Publishing, 1995; pp. 205-214.

BELKIN, N. J.; “The cognitive viewpoint in information science”. Journal of Information Science. 1990; 16 (1): pp. 11-16.

BEVAN, N.; Kirakowski, J. y Maissel, J.; “What is Usability?”. En: Bullinger, H. J. (ed.); Human Aspects in Computing: Design and Use of Interactive Systems and Work with Terminals. Amsterdam: Elsevier, 1991; pp. 651-655.

BEVAN, N. y Curson, I.; “Methods for Measuring Usability”. En: Proceedings of the sixth IFIP conference on human-computer interaction, 1997 (Sydney: julio de 1997; disponible en http://www.usability.serco.com/papers/ meatut97.pdf y consultado el 17-3-2000).

BIAS, Randolph G.; “Walkthroughs: efficient collaborative testing”. IEEE Software. 1991 (September); pp. 94-95.

BIAS, Randolph G.; “The pluralistic usability walktrough: coordinated empathies”. En: Nielsen, Jakob y Mack, Robert (eds.); Usability Inspection Methods. New York: John Wiley & Sons; 1994; pp. 63-76.

BLATT, Louis A. y Knutson, James F.; “Interface Design guidance systems”. En: Nielsen, Jakob y Mack, Robert (eds.); Usability Inspection Methods. New York: John Wiley & Sons, 1994; pp. 351-384.

BOOTH, Paul; An introduction to Human-Computer Interaction. London: Lawrence Erlbaum Associates, 1989.

BORGES, José A.; Morales, Israel y Rodríguez, Néstor J.; “Guidelines for Designing Usable World Wide Web Pages”. En: Conference on Human Factors in Computing Systems, 1996 (Vancouver: 13-18 de abril de 1996; disponible en http://www1.acm.org/sigchi/chi96/proceedings/shortpap/Rodriguez/rn_txt.htm y consultado el 6-1-2000).

BORGMAN, Christine L.; Walter, Virginia A. y Rosenberg, Jason; “The science library catalog project: comparison of children’s searching behaviour in hypertext and a keyword search system”. En. Proceedings of the 54th Annual Meeting of the American Society for Information Science, 1991; pp. 162-169.

BORGMAN, Christine L. et al.; “Children's searching behaviour on browsing and keyword online catalogs: the Science Library Catalog project”. Journal of the American Society for Information Science. 1995; 46 (9); pp. 663-684.

BRADFORD, Janice S.; “Evaluating high-level design”. En: Nielsen, Jakob y Mack, Robert (eds.); Usability Inspection Methods. New York: John Wiley & Sons, 1994; pp. 235-253.

BROOKS, Patricia; “Adding value to usability testing”. En: Nielsen, Jakob y Mack, Robert (eds.); Usability Inspection Methods. New York: John Wiley & Sons, 1994; pp. 255-271.

CARROLL, M. y Thomas, J.; “Metaphor and the cognitive representation of computing systems”. IEEE Transactions on Systems, Man and Cybernetics. 1982; 12 (2); pp. 107-116.

CARTON, Sean; “The Pulse Of Customer Feedback”. ClickZ: the leading edge. 1999; september 22 (disponible en http://gt.clickz.com/cgi-bin/gt/cz/cz. html?article=747 y consultado el 7-1-2000).

CONSTANTINE, Larry L.; Constantine on Peopleware. New Jersey: Prentice Hall, 1995.

CORBETT, J. M.; “Work at the Interface: Advanced Manufacturing Technology and Job Design”. En: Adler, Paul S. y Winograd, Terry (eds.); Usability: Turning technologies into tools. Oxford: Oxford University Press, 1992; pp. 133-163.

DESURVIRE, Heather W.; “Faster, Cheaper!! Are usability inspection methods as effective as empirical testing?”. En: Nielsen, Jakob y Mack, Robert (eds.); Usability Inspection Methods. New York: John Wiley & Sons, 1994; pp. 173-202.

DUCHASTEL, Phillippe C.; “Structures and Methodologies for the Evaluation of Educational Software”. Studies in Educational Evaluation. 1987; 13 (1); pp. 111-117.

EASON, K. D.; “Towards the experimental study of usability”. Behaviour and Information Technology. 1984; 8 (2); pp. 133-143.

EDMONDS, Leslie; Moore, Paula y Mehaffey Balcom, Kathleen; “The Effectiveness of an Online Catalog”. School Library Journal. 1990; 36 (10); pp. 28-32.

EDWARDS, Alistair D. N.; “Redundancy and Adaptability”. En: Edwards, Alistair D. N. y Holland, Simon (eds.); Multimedia Interface Design in Education. Berlin: Springer-Verlag; 1994; pp. 145-155.

ERICKSON, Thomas D.; “Working with Interface Metaphors”. En: Baecker, Ronald M. et al. (eds.); Readings in Human-Computer interaction: toward the year 2000. 2ª ed. San Francisco, California: Morgan Kauffman Publishing; 1995; pp. 147-151.

GASSÉE, Jean-Louis y Rheingold, Howard; “The evolution of thinking tools”. En: Laurel, Brenda (ed.); The art of Human-Computer Interface Design. Reading, Massachusetts: Addison-Wesley, 1991; pp. 225-227.

GÓMEZ, Daniel; “Lord British muere en el testeo”. PC Plus. 1997; 11; p. 208.

GOULD, J. y Lewis C.; “Designing for usability: key principles and what designers think”. Communications of the ACM. 1985; 28 (3); pp. 300-311.

GOULD, J.; “How to design usable systems”. En: Helander, M. (ed.); Handbook of Human-Computer Interaction. Amsterdam: Elservier, 1988; pp. 757-789.

GOULD, J.; “How to design usable systems (excerpt)”. En: Baecker, Ronald M. and et al.; Readings in Human-Computer interaction: toward the year 2000. 2ª ed. San Francisco, California: Morgan Kaufmann Publishing; 1995; pp. 93-121.

GROSS, Neil; “ZAP! SPLAT! SMARTS?: Why video games may actually help your children learn”. BusinessWeek; 1996 (disponible en http://www. businessweek.com/1996/52/b35071.htm y consultado el 4-11-1999).

HARRISON, Beverly L.; “Video annotation and multimedia interfaces: from theory to practice”. En: Proceedings in Human Factors Society: thirty fifth annual meeting, 1991 (San Francisco, septiembre de 1991; pp. 319-322).

HILL, Linda L. et al.; “Alexandria Digital Library: user evaluation studies and system design”. Journal of the American Society for Information Science. 2000; 51 (3); pp. 246-259.

HINCKLEY, Ken et al. “Usability analisys of 3d rotation techniques” (disponible en http://research.microsoft.com/Users/kenh/papers/UISTrotation-final.htm y consultado el 15-2-2000)

HIX, D. y Hartson, H. R.; Developing user interfaces: ensuring usability through product and process. New York: John Wiley & Sons; 1993. Citado por Preece, Jenny et al.; Human-Computer interaction. Massachusetts: Addison-Wesley, 1994; p. 596.

HOLLOWAY, Julie B. Y Bailey, John H.; “Don't Use a Product's Developers for Icon Testing”. En: Conference on Human Factors in Computing Systems, 1996 (Vancouver: 13-18 de abril de 1996; disponible en http://www.acm.org/sigchi/chi96/proceedings/ shortpap/Holloway/Hj_txt.htm y consultado el 10-1-2000).

HOPPE, Maria Therese y Gjelsvik, Ingwill M.; “Emotions - One Day They Take Over”. The Undercover Girl (disponible en http://www.powertech.no/tug/ tugma3.htm y consultado el 11-11-1999).

INGWERSEN, Peter; Information retrieval interaction. London: Taylor Graham, 1992.

INGWERSEN, Peter; “Cognitive perspectives of information retrieval interaction: elements of a cognitive IR theory”. Journal of Documentation. 1996; 52 (1); pp. 27-49.

INSTONE, Keith; “How to test usability”. Web Design World, 1999 (21 de julio; disponible en http://usableweb.com/instone/howtotest y consultado el 25-1-2000).

INSTONE, Keith; “Site Usability Evaluation”. WebReview (disponible en http://webreview.com/pub/97/ 10/10/usability/index.html y consultado el 25-1-2000).

ISO/IEC 9126: Information technology -- Software product evaluation -- Quality characteristics and guidelines for their use, 1991.

ISO y AFNOR; Diccionario de informática. [Madrid]: AENOR, 1992.

ISO/DIS 13407: Human-centred design processes for interactive systems, 1997.

ISO/DIS 9241-11: Ergonomic requirements for office work with visual display terminals (VDTs) -- Part 11: Guidance on usability, 1998.

JEFFRIES, Robin; “Usability problem reports: helping evaluators communicate effectively with developers”. En: Nielsen, Jakob y Mack, Robert (eds.); Usability Inspection Methods. New York: John Wiley & Sons, 1994; pp. 273-294.

JENSEN, Rolf; “The Dream Society”. The Futurist. 1996; 30 (3) (disponible en http://www.cifs.dk/en/artikel.asp?id=3 y consultado el 11-11-1999).

JENSEN, Rolf; “The Story of the Future”. Across the board. 1999; January (disponible en http://www.cifs.dk/en/artikel.asp?id=35 y consultado el 13-2-2000).

JOHNSON, Peter; “Models that shape design”. En: Conference on Human Factors in Computing Systems, 1996 (Vancouver: 13-18 de Abril de 1996; disponible en http://www.acm.org/sigchi/chi96/proceedings/shortpap/Johnson/ jp_txt.htm y consultado el 6-1-2000). JOHNSON, Steven R. y Johnson, Steven A.; Interface Culture: How New Technology Transforms the Way We Create and Communicate. [New York]: Basic Books, 1999.

KAHN, Michael J. y Prail, Amanda; “Formal usability inspections”. En: Nielsen, Jakob y Mack, Robert (eds.); Usability Inspection Methods. New York: John Wiley & Sons, 1994; pp. 141-171.

KALIN, Sari; “Mazed and confused”. CIO WebBusiness Magazine. 1999; april 1 (disponible en http://www.cio.com/archive/webbusiness/040199_use.html y consultado el 25-1-2000).

KANERVA, Amy et al.; “Web Usability Research at Microsoft Corporation” (disponible en http://www.research.microsoft.com/ui/papers/webchapter.htm y consultado el 15-2-2000).

KARAT, Clare-Marie; “A comparison of user interface evaluation methods”. En: Nielsen, Jakob y Mack, Robert (eds.); Usability Inspection Methods. New York: John Wiley & Sons, 1994; pp. 203-233.

KARAT, John y Dayton, Tom; “Practical Education for Improving Software Usability”. En: Conference on Human Factors in Computing Systems, 1995 (Denver: 7-11 de mayo de 1995; disponible en http://www.acm.org/sigs/sigchi/ chi95/Electronic/documnts/papers/jk_bdy.htm y consultado el 6-1-2000).

KIRAKOWSKI, J.; “Evaluating usability of the Human-Computer Interface”. En: Pfleger, S.; Gonçalves, J. y Varghese, K. (eds.); Advances in Human-Computer Interaction: Human Comfort and Security. Berlin: Springer, 1995; pp. 21-32.

KISSEL, George V.; “The Effect of Computer Experience on Subjective and Objective Software Usability Measures”. En: Conference on Human Factors in Computing Systems, 1995 (Denver: 7-11 de mayo de 1995; disponible en http://www.acm.org/sigchi/chi95/proceedings/shortppr/gvk_bdy.htm y consultado el 6-1-2000).

KLINE, Richard L. y Glinert, Ephraim P.; “Improving GUI Accessibility for People with Low Vision”. En: Conference on Human Factors in Computing Systems, 1995 (Denver: 7-11 de mayo de 1995; disponible en http://www.acm. org/sigchi/chi95/Electronic/documnts/papers/rlk_bdy.htm y consultado el 6-1-2000).

KUROSU, Masaaki y Kashimura, Kaori; “Apparent Usability vs. Inherent Usability: Experimental analysis on the determinants of the apparent usability”. En: Conference on Human Factors in Computing Systems, 1995. (Denver: 7-11 de mayo de 1995; disponible en http://www.acm.org/sigchi/chi95/ proceedings/shortppr/mk_bdy.htm y consultado el 6-1-2000).

LANDAUER, Thomas K.; The Trouble with Computers: Usefulness, Usability and Productivity. Massachusetts: Massachusetts Institute of Technology, 1995.

LAUREL, Brenda; Computers as Theatre. Reading, Massachusetts: Addison-Wesley, 1993.

LINEANET; “Formulario de usabilidad” (disponible en http://www. lalinea.com/test.htm y consultado el 27-1-2000).

MAGUIRE, M.; “An evaluation of published recommendations on the design of Man-Computer dialogues”. International Journal of Man-Machine Studies. 1982; 16 (3); pp. 237-261.

MAGUIRE, M.; “Interviews” (disponible en http://www.lboro.ac.uk/eusc/ index_g_methods.html y consultado el 14-3-2000).

MAGUIRE, M.; “Walkthrough” (disponible en http://www.lboro.ac.uk/eusc/ index_g_methods.html y consultado el 14-3-2000).

MANDEL, Theo; Elements of User Interface Design. New York: John Wiley & Sons, 1997.

MARCUS, Aaron; “Principles of Effective Visual Communication for Graphical User interface design”. En: Baecker, Ronald M. et al.; Readings in Human-Computer interaction: toward the year 2000. 2ª ed. San Francisco, California: Morgan Kauffman Publishers, Inc., 1995; pp. 425-441.

MARQUÈS Graells, Pere; “Criterios para la clasificación y evaluación de espacios web de interés educativo” (disponible en http://www.pangea.org/ espiral0/avaweb.htm y consultado el 10-12-1999).

MCLACHLAN, Karen; “WWW CyberGuide Ratings for Content Evaluation” (disponible en http://www.cyberbee.com/guide1.html y consultado el 3-1-2000).

MICROSOFT Usability Group; “What is the Microsoft Usability Group all about?” (disponible en http://www.microsoft.com/Usability/faq.htm y consultado el 2-1-2000).

NAIMARK, Michael; “Realness and interactivity”. En: Laurel, Brenda (ed.); The art of Human-Computer interface design. Reading, Massachusetts: Addison-Wesley, 1991; pp. 455-459.

NASS, Clifford; Steuer, Jonathan y Tauber, Ellen; “Computer are social actors”. En: Conference on Human Factors in Computing Systems, 1994 (Boston: 24-28 de abril de 1994); pp. 72-78.

NELSON, Theodor Holm; “The right way to think about software design”. En: Laurel, Brenda (ed.); The art of Human-Computer Interface Design. Reading, Massachusetts: Addison-Wesley, 1991; pp. 235-243.

NEXO: información, documentación, automatización [Barcelona]; 1993-

NIELSEN, Jakob; “Iterative User-Interface Design”. IEEE Computer. 1993; 26 (11); pp. 32-41.

NIELSEN, Jakob; Usability Engineering. New York: Academic Press, 1993.

NIELSEN, Jakob y Mack, Robert (eds.); Usability Inspection Methods. New York: John Wiley & Sons, 1994.

NIELSEN, Jakob; “Heuristic evaluation”. En: Nielsen, Jakob y Mack, Robert (eds.); Usability Inspection Methods. New York: John Wiley & Sons, 1994; pp. 25-62.

NIELSEN, Jakob; “How Users Read on the Web”. Alerbox. 1997; October 1 (disponible en http://www.useit.com/alertbox/9710a.html y consultado el 25-1-2000).

NIELSEN, Jakob; “Changes in Web Usability Since 1994”. Alertbox. 1997; December 1 (disponible en http://www.useit.com/alertbox/9712a.html y consultado el 29-12-1999).

NIELSEN, Jakob; “The Web Usage Paradox: Why Do People Use Something This Bad?”. Alertbox. 1998; august 9 (disponible en http://www.useit.com/ alertbox/980809.html y consultado el 29-12-1999).

NIELSEN, Jakob; “What is ‘Usability’”. ZDNet Developer. 1998; september 14 (disponible en http://www.zdnet.com/devhead/stories/articles/ 0,4413,2137671,00.html y consultado el 25-1-2000).

NIELSEN, Jakob; “That Mess on Your Web Site”. MIT Technology Review. 1998; September/October (disponible en http://www.techreview.com/articles/ oct98/nielsen.htm y consultado el 24-10-1999).

NIELSEN, Jakob; “Web Usability: Past, Present, and Future”. Webword, 1999; 8 august (disponible en http://webword.com/interviews/nielsen.html y consultado el 29-2-2000).

NIELSEN, Jakob; “When Bad Design Elements Become the Standard”. Alertbox. 1999; November 14 (disponible en http://www.useit.com/alertbox/ 991114.html y consultado el 24-11-1999).

NIELSEN, Jakob; “Usability as Barrier to Entry”. Alertbox. 1999; November 28 (disponible en http://www.useit.com/alertbox/991128.html y consultado el 1-12-1999).

NIELSEN, Jakob; “Voodoo Usability”. Alertbox. 1999; December 12 (disponible en http://www.useit.com/alertbox/991212.html y consultado el 15-2-1999).

NIELSEN, Jakob; “Is Navigation Useful?”. Alertbox. 2000; January 9 (disponible en http://www.useit.com/alertbox/20000109.html y consultado el 11-1-2000).

NIELSEN, Jakob; “Saying No: How to Handle Missing Features”. Alerbox. 2000; January 23 (disponible en http://www.useit.com/alertbox/20000123.html y consultado el 25-1-2000).

NIELSEN, Jakob; “Novice vs. Expert Users”. Alertbox. 2000; February 6 (disponible en http://www.useit.com/alertbox/20000206.html y consultado el 8-2-2000).

NIELSEN, Jakob; “Discount Usability for the Web” (disponible en http://www.useit.com/papers/web_discount_usability.html y consultado el 25-1-2000).

NIELSEN, Jakob; “Telephone Usability: Voice is Just Another Datatype” (disponible en http://www.useit.com/papers/telephone_usability.html y consultado el 25-1-2000).

NIELSEN, Jakob; “Ten Usability Heuristics” (disponible en http://www.useit. com/papers/heuristic/ heuristic_list.html y consultado el 25-1-2000).

NORMAN, Donald A.; “Why interfaces don’t work”. En: Laurel, Brenda (ed.); The Art of Human-Computer Interface Design. Reading, Massachusetts: Addison-Wesley, 1991; pp. 209-219.

NORMAN, Donald A.; “The Psychopathology of everyday things”. En: Baecker, Ronald M. et al. (eds.); Readings in Human-Computer interaction: toward the year 2000. 2ª ed. San Francisco, California: Morgan Kauffman Publishing, 1995; pp. 5-21.

NORMAN, Donald A.; La psicología de los objetos cotidianos. 2ª ed. Madrid: Nerea, 1998.

NORMAN, Donald A.; Invisible Computer: Why Good Products Can Fail, the Personal Computer Is So Complex and Information Applicances Are the Solution (disponible en http://mitpress.mit.edu/book-home.tcl?isbn=0262140659 y consultado el 26-2-2000).

NORMAN, Donald A.; “Interview with Donald A. Norman” (disponible en http://www.amazon.com/exec/obidos/show-interview/n-d-ormanonalda/102-2816365-8171228 y consultado el 12-3-2000).

NORMAN, Kent L.; “Human-Computer Interface Design”. En: Encyclopedia of Psychology (disponible en http://www.lap.umd.edu/LAPFolder/papers/ LAP1998TR02/LAP1998TR02.html y consultado el 26-1-2000).

OLVERA Lobo, Mª Dolores; “Evaluación de sistemas de recuperación de información: aproximaciones y nuevas tendencias”. El Profesional de la Información. 1999; 8 (11): pp. 4-14.

POLSON, Peter G.; “The Consequences of Consistent and Inconsistent User Interfaces”. En: Guindon, Raymonde (ed.); Cognitive Science and its applications for human-computer interaction. New Jersey: Lawrence Erlbaum Associates, Inc., 1988; pp. 59-108.

PREECE, Jenny et al.; Human-Computer interaction. Massachusetts: Addison-Wesley, 1994.

PRESSMAN, R. S.; Software Engineering: a Practitioner’s Approach. New York: McGraw-Hill, 1992. Citado por Landauer, Thomas K.; The Trouble with Computers: Usefulness, Usability and Productivity. Massachusetts: Massachusetts Institute of Technology, 1995; p. 320.

REW, Russ K. y Davis, Glenn P.; “NetCDF: An Interface for Scientific Data Access”. IEEE Computer Graphics and Applications. 1990; 10 (2); pp. 76-82.

RHEINFRANK, John J,; Hartman, William R. y Wasserman, Arnold; “Design for Usability: Crafting a Strategy for the Design of a New Generation of Xerox Copiers”. En: Adler, Paul S. y Winograd, Terry (eds.); Usability: Turning technologies into tools. Oxford: Oxford University Press; 1992; pp. 15-40.

ROBINSON, C.; “Designing and interpreting psychological experiments”. En: Preece, J. y Keller, L. (eds.); Human-Computer interaction. Hemel Hempstead: Prentice-Hall; 1990, pp. 357-367.

ROBERTSON, George; Czerwinski, Mary y van Dantzich, Maarten; “Immersion in Desktop Virtual Reality” En: Conference on Human Factors in Computing Systems, 1994 (Boston: 24-28 de abril de 1994; disponible en http://research.microsoft.com/users/marycz/uist97-final.htm y consultado el 15-2-2000).

RODRÍGUEZ de las Heras, Antonio; Principios y funciones del hipertexto [apuntes de asignatura]. Getafe, Madrid: s.n., 2000; p. 4.

ROESLER, A.W. y McLellan, S.G.; “What Help Do Users Need?: Taxonomies for On-line Information Needs & Access Methods”. En: Conference on Human Factors in Computing Systems, 1995 (Denver: 7-11 de mayo de 1995; disponible en http://www.acm.org/sigs/sigchi/chi95/Electronic/documnts/papers/ sgm_bdy.htm y consultado el 6-1-2000).

ROSENBERG, Louis y Brave, Scott; “Using Force Feedback to Enhance Human Performance in Graphical User Interfaces”. En: Conference on Human Factors in Computing Systems, 1996 (Vancouver: 13-18 de abril de 1996; disponible en http://www.acm.org/sigs/sigchi/chi96/proceedings/shortpap/ Rosenberg/rl_txt.htm y consultado el 10-1-2000).

ROSENFELD, Louis y Morville, Peter; Information Architecture for the world wide web: designing large-scale web sites. Sebastopol, California: O’Reilly, 1998; pp. 1-9.

ROWLEY, Jennifer; “Towards a methodology for the design of multimedia public access interfaces”. Journal of Information Science. 1998; 24 (3); pp.155-166.

RUBIN, Jeffrey; Handbook of usability testing: How to plan, design and contact effective tests. New York: John Wiley & Sons, 1994.

SAVAGE, Pamela; “User interface evaluation in an iterative design process: a Comparison of three techniques”. En: Conference on Human Factors in Computing Systems, 1996 (Vancouver: 13-18 de abril de 1996; disponible en http://www1.acm.org/sigchi/chi96/proceedings/ shortpap/Savage/sp_txt.html y consultado el 13-11-1999)

SCRIVEN, Michael; Evaluation Thesaurus. 4ª ed. London: Sage Publications, 1991.

SHNEIDERMAN, Ben; Designing the user interface: Strategies for effective Human-Computer Interaction. 3ª ed. Reading, Massachusetts: Addison-Wesley, 1998.

SIEGEL, Jane et al.; “An Empirical Study of Collaborative Wearable Computer Systems”. En: Conference on Human Factors in Computing Systems, 1995 (Denver: 7-11 de mayo de 1995; disponible en http://www.acm.org/sigchi/chi95/ proceedings/shortppr/js_bdy.htm y consultado el 6-1-2000).

SIGNOR, Michael C.; “The elements of web site usability” (disponible en http://scis.nova.edu/~signormi/ue.htm y consultado el 2-3-2000).

SOLOMON, Paul; “Children’s information retrieval behaviour: a case analysis of an OPAC”. Journal of the American Society for Information Science. 1993; 44 (5); pp. 245-264.

THIMBLEBY, Harold; “User interface design: Generative User Engineering Principles”. En: Monk, Andrew (ed.); Fundamentals of Human-Computer Interaction. London: Academic Press; 1989; pp. 165-180.

TOGNAZZINI, Bruce; “Consistency”. En: Laurel, Brenda (ed.); The art of Human-Computer Interface Design. Reading, Massachusetts: Addison-Wesley, 1991; pp. 75-77.

TRAYNOR, Carol y Williams, Marian G.; “Why Are Geographic Information Systems Hard to Use?”. En: Conference on Human Factors in Computing Systems, 1995. (Denver: 7-11 de Mayo de 1995; disponible en http://www.acm. org/sigchi/chi95/proceedings/shortppr/ct_bdy.htm y consultado el 6-1-2000).

TYLDESLEY, D. A.; “Employing usability engineering in the development of office products”. Computer Journal. 1988; 31 (5); pp. 431-436.

UEHLING, Dana L. y Wolf, Karl; “User Action Graphing Effort (UsAGE)”. En: Conference on Human Factors in Computing Systems, 1995 (Denver: 7-11 de mayo de 1995; disponible en http://www.acm.org/sigchi/chi95/proceedings/ shortppr/dlu_bdy.htm y consultado el 6-1-2000).

USABILITY First Glossary (disponible en http://www.usabilityfirst.com/ glossary/ y consultado el 14-2-2000).

USER Interface Engineering; “Observing What Didn't Happen”. Eye for design (disponible en http://world.std.com/~uieweb/observng.htm y consultado el 15-2-2000).

USER Interface Engineering; “Six Slick Tests for Docs and Help”. Eye for design (disponible en http://world.std.com/~uieweb/sixslick.htm y consultado el 15-2-2000).

VERPLANK, W. L.; “Graphic challenges in designing object-oriented user interfaces”. En: Helander, M. (ed.); Handbook of Human-Computer Interaction. Amsterdam: Elservier, 1988; pp. 365-376.

VERTELNEY, Laurie y Booker, Sue; “Designing the whole-product user interface”. En: Laurel, Brenda (ed.); The art of Human-Computer Interface Design. Reading, Massachusetts: Addison-Wesley, 1991; pp. 57-63.

WALSHAM, G.; Interpreting Information Systems in organisations. Chichester: John Wiley & Sons; 1993; p. 5.

WHARTON, Cathleen, et al.; “The cognitive walkthrough method: a practitioner’s guide”. En: Nielsen, Jakob y Mack, Robert (eds.); Usability Inspection Methods. New York: John Wiley & Sons, 1994; pp. 105-140.

WILLIAMS, James G.; Sochats, Kenneth M. y Morse, Emile; “Visualization”. Annual Review of Information Science and Technology. 1995; 30; pp. 161-207.

WRIGHT, P.; Merriam, N. y Fields, B.; “From formal models to empirical evaluation and back again”. En: Palanque, Philippe y Paternò, Fabio (eds.); Formal methods in Human-Computer Interaction. Berlin: Springer-Verlag, 1997; pp. 293-313.

ZELDMAN, Jeffrey; “Design your audience” (disponible en http://www.alistapart.com/stories/who/ y consultado el 24-1-2000).


Downloads

Downloads per month over past year

Actions (login required)

View Item View Item
Contact us
Send email Sponsors
Sponsor: AIMS Sponsor: D&P Sponsor: UniNa CAB Get connected
Facebook Facebook Twitter Twitter Linkedin LinkedIn RSS RSS