Digital reference service : libraries online 24/7

Vijayakumar, Manju and Vijayakumar, J. K. Digital reference service : libraries online 24/7., 2005 . In 23rd Annual Convention and Conference on Delivery of Information Services Through Distributed Digital Environment (SIS-2005), Visakhapatanam (India), 27-29 January, 2005. [Conference paper]

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English abstract

The integration of the Internet Technology in to Libraries has not changed its mission of providing excellent information service to users but it has added several new dimensions and opened new avenues to their tasks. Reference librarians, while assisting users in the library, now have an additional set of remote users, who access the reference service online, who are more demanding, less patient users who have greater expectations. This paper discusses the methods in Online Reference service and the role of reference librarian in the digital environment.

Item type: Conference paper
Keywords: Digital Reference Service
Subjects: I. Information treatment for information services > IJ. Reference work.
L. Information technology and library technology > LC. Internet, including WWW.
Depositing user: Dr. J. K. Vijayakumar
Date deposited: 19 Feb 2006
Last modified: 02 Oct 2014 12:02
URI: http://hdl.handle.net/10760/7227

References

Virtual Reference Canada Website. http://www.collectionscanada.ca/vrc-rvc/s34-150-e.html

IFLA Digital Reference Guidelines. http://www.ifla.org/VII/s36/pubs/drg03.htm

Berube, Linda (2003). Digital reference overview. An issue paper from the Networked Services Policy Task Group (UKOLN). February 2003. http://www.ukoln.ac.uk/public/nsptg/virtual/

Virtual Reference Desk Expert Panel (2003). Characteristics and features (referred to as facets of quality) for building a digital reference service for the educational community, Ver.5, http://www.vrd.org/facets-10-00.shtml

Berube, Linda (2004). Collaborative digital reference: an Ask a Librarian overview. Program, 38(1), 29-41.

Braxton, Susan M, and Maureen Brunsdale (2004). E-mail reference as a substitute for library receptionist. The Reference Librarian, no. 85, 19-31.

Bromberg, Peter (2003). Managing a Statewide Virtual Reference Service: How Q and A NJ Works. Computers in Libraries, 23(4).

Bullard, Kristen A (2003). Virtual reference service evaluation: An application of unobtrusive research methods and the Virtual Reference Desk’s Facets of Quality for Digital Reference Service. A Master’s Paper for the M.S. in L.S. degree. University of North Carolina at Chapel Hill. April, 2003. 80 pages. http://neoref.ils.unc.edu/2824.pdf

Calzonetti, J.A. and others (2003). Virtual Reference: A Telecommuting Opportunity? Information Outlook, 7(10), 34-36, 38-39.


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