|Estévez Peláez, Álvaro (2005) Servicios de referencia digital. [Journal Article (On-line/Unpaginated)]
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Abstract(s)
Many libraries have begun to offer the traditional service of reference in a digital form, helped by the new technologies. The origins of the digital reference service, their different denominations and ways of putting them in scene are reviewed: Web forms, electronic mail, chats or forums. Along with it we can find a classification to this type of services based on the interrelation with the user as well as the international recommendations for the service and a brief review of experiences on digital reference.
Muchas bibliotecas han empezado a ofrecer el tradicional servicio de referencia de forma digital, ayudadas por las nuevas tecnologías. Se repasan los orígenes del servicio de referencia digital, sus diferentes denominaciones y formas de puesta en escena: formulario web, correo electrónico, chats o foros. Se añade además una clasificación de este tipo de servicios en función de la interrelación con el usuario junto con las recomendaciones internacionales para el servicio y una breve reseña de experiencias sobre referencia digital.
| Item Type: | Journal Article (On-line/Unpaginated) |
|---|---|
| Keywords: | servicio de referencia digital, cambios tecnológicos, biblioteca pública, digital reference service, technological changes, public library |
| Subjects: | H. Information sources, supports, channels. > HP. e-resources. J. Technical services in libraries, archives, museum. |
| Full Metadata: | Show all fields |
| ID Code: | 7865 |
| Deposited By: | Sanz, Pedro |
| Deposited On: | 23 Nov 2006 |
| Last Modified: | 19 Nov 2008 12:53 |
| Statistics: | View statistics for this eprint |
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