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Intranet Users’ Information-Seeking Behaviour: An Analysis of Longitudinal Search Log Data

Stenmark, Dick and Jadaan, Taline (2006) Intranet Users’ Information-Seeking Behaviour: An Analysis of Longitudinal Search Log Data. [Conference Paper]

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Abstract(s)

Today’s knowledge workers rely increasingly on information to get their job done, and the availability of search engines to locate relevant information is thus essential. Understanding how users interact with search engines is a prerequisite for the successful design of useful systems and a body of knowledge has in recent years begun to compile. However, all previous studies have focused on the public web, not acknowledging the fact that much business-related information seeking occur on corporate internal networks. In this exploratory study, we have collected and analysed intranet search engine log files from three different years – 2000, 2002, and 2004 – enabling us to detect shifting trends in intranet search behaviour. Comparing our data to what has been reported from the public web we conclude that intranet searchers are both similar to and different from searchers on the public web. In sum, it appears that intranet users are more extreme in their behaviour and that qualitative studies are needed to understand the motives and rationales governing their actions.


Item Type:Conference Paper
Keywords:intranet search engine usage ; log file analysis
Subjects:B. Information use and sociology of information. > BH. Information needs and information requirements analysis.
I. Information treatment for information services > IK. Design, development, implementation and maintenance
H. Information sources, supports, channels. > HQ. Web pages.
G. Industry, profession and education. > GD. Organizations.
Full Metadata:Show all fields
ID Code:8102
Deposited By:Medeiros, Norm
Deposited On:15 Dec 2006
Last Modified:19 Nov 2008 12:53
Statistics:View statistics for this eprint

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