LibQUAL+ in South Africa: a View from the South

Sales, Digby LibQUAL+ in South Africa: a View from the South., 2006 . In 26th Annual Charleston Conference, Charleston (US), 3-8 November 2006. [Conference paper]


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English abstract

LibQUAL+ is a rigorously tested web-based survey developed by academics at Texas A & M University in collaboration with the Association of Research Libraries (ARL). It is designed to measure library users’ perceptions of the quality of collections, personal service, and facilities. Internationally, more than a million people at over 700 institutions have participated in LibQUAL+ since its launch in 2001. The University of Cape Town (UCT) was among 255 libraries around the world, and among the first six in Africa, to conduct the survey last year. The huge dataset of standardized survey information produced by so many participants over the past half-decade has enabled LibQUAL+ to establish international norms for library service quality. By taking part in the survey, UCT Libraries could compare its performance against these norms as well as to the performance of chosen peer institutions in South Africa (SA) and abroad.

Item type: Conference paper
Keywords: library services ; assessment ; service measures
Subjects: D. Libraries as physical collections. > DD. Academic libraries.
B. Information use and sociology of information
Depositing user: Norm Medeiros
Date deposited: 26 Jan 2007
Last modified: 02 Oct 2014 12:06


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