Maximiek, Sarah, Brown, Elizabeth and Rushton, Erin Connecting to Students: Launching Instant Messaging Reference at Binghamton University. College & Undergraduate Libraries, 2006. (In Press) [Journal article (Paginated)]
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English abstract
Binghamton University Libraries implemented an IM reference service using the Trillian client to monitor multiple IM accounts at two distinct reference service points. This paper addresses the process and practical considerations of implementing the service including selection of the appropriate software, creation of IM accounts for each service, development of a staffing schedule, and training of reference staff. Also included is an outline of future plans for improving IM services for students and academic library users.
Item type: | Journal article (Paginated) |
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Keywords: | Instant messaging, IM, virtual reference, reference services, chat, academic libraries, Trillian |
Subjects: | I. Information treatment for information services > IJ. Reference work. |
Depositing user: | Erin Rushton |
Date deposited: | 16 Feb 2007 |
Last modified: | 02 Oct 2014 12:06 |
URI: | http://hdl.handle.net/10760/8987 |
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