Collaboration in the large: Using video conferencing to facilitate large group interaction

Sonnenwald, D. H. and Soloman, P. and Hara, N. and Bolliger, R. and Cox, T. . Collaboration in the large: Using video conferencing to facilitate large group interaction., 2002 In: Knowledge and Information Technology in 21st Century Organizations: Human and Social Perspectives. Idea Publishing Co, pp. 115-136. [Book chapter]


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English abstract

This chapter discusses the social, organizational and technical challenges and solutions that emerged when facilitating collaboration through videoconferencing for a large, geographically dispersed research and development (R&D) organization. Collaboration is an integral component of many R&D organizations. Awareness of activities and potential contributions of others is fundamental to initiating and maintaining collaboration, yet this awareness is often difficult to sustain, especially when the organization is geographically dispersed. To address these challenges, we applied an action research approach, working with members of a large, geographically distributed R&D center to implement videoconferencing to facilitate collaboration and large group interaction within the center. We found that social, organizational and technical infrastructures needed to be adapted to compensate for limitations in videoconferencing technology. New social and organizational infrastructure included: explicit facilitation of videoconference meetings; the adaptation of visual aids; and new participant etiquette practices. New technical infrastructure included: upgrades to video conference equipment; the use of separate networks for broadcasting camera views, presentation slides and audio; and implementation of new technical operations practices to support dynamic interaction among participants at each location. Lessons learned from this case study may help others plan and implement videoconferencing to support interaction and collaboration among large groups.

Item type: Book chapter
Keywords: Video Conferencing, Collaboration, Teleconferencing
Subjects: B. Information use and sociology of information > BZ. None of these, but in this section.
Depositing user: Diane Sonnenwald
Date deposited: 01 Jul 2007
Last modified: 02 Oct 2014 12:08


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