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The use of information technology in public information services : an interpretative study of structural change via technology in the Indonesian Civil Service

Pendit, Putu Laxman (2003) The use of information technology in public information services : an interpretative study of structural change via technology in the Indonesian Civil Service. In Proceedings CONSAL XII "Information Resources Empowerment : Enhancing Knowledge Heritage", Bandar Seri Begawan (Brunei Darussalam).

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Abstract

The article is based on a research with the main intention of making sense of the government of Indonesia's enterprise in the application of information technology, especially with regard to the provision, disclosure, and dissemination of information to the public, and how IT application plays a role in this process; how it affects, and is affected by, the process. The result of the study substantiates the fact that IT-based public information services in Indonesia is characterised as spurious and uncoordinated, resisting innovation, more concerned with automating the work process, without direct relationships between government and the equipment industry, impaired by tension as changes in some practices are resisted, and by uncoordinated efforts to resolve the problem. These should be seen as interrelated aspects affecting each other, as opposed to separate factors having their own independent characteristics. They also conceal the underlying process and interaction that make up the dynamic, the source of which should be located in the interrelations between those who represent the innovative constituent within the bureaucracy and those who prefer to stay within the predefined and formalised framework of the government. Also, the combination of the preoccupation of Indonesia’s bureaucracy with its own internal dynamic, and the nature of the state as a massive apparatus which has been largely immune to pressures and scrutiny from the general public has been significant in the introduction of IT in public information.

Keywords:Information Technology, Public Information Services, Civil Service, Indonesia
Subjects:B. Information use and sociology of information. > BF. Information policy
ID Code:4207
Deposited By:Liawatimena, Suryadiputra
Deposited On:01 July 2005
All fields:Show all fields

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