Indicadores de calidad de REBISALUD para Bibliotecas Virtuales de Ciencias de la Salud

Gaminde-Inda, Idoia and Sastre-Suárez, Sílvia and Barragán-Román, Victoria and Roqué-Castellà, Pilar and Páez-Cervi, Virgili and Juan-Quilis, Verónica Indicadores de calidad de REBISALUD para Bibliotecas Virtuales de Ciencias de la Salud., 2018 [Report]


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English abstract

This is a cooperation project whereby the group of eHealth library members of Rebisalud (eHealth Libraries Network – have developed a core set of quality indicators to measure and evaluate the services provided by the newly implemented eHealth libraries in Spain. This core set will help us to understand objectively the functioning of the different services provided by the libraries, as well as to facilitate the comparison of our libraries to learn from each other in order to improve our services. Methods: The norm ISO 11620 (Library performance indicators) was revised. First, we developed a classification scale to screen the indicators focusing on virtual libraries; three independent reviewers rated each indicator with that scale. Second, they calculated independently to assess their feasibility. Third, a core of 17 indicators was selected. Finally a consensus was reached among the leaders of the eHealth libraries members of Rebisalud. Results: With the classification scale only 20% of ISO’s indicators were selected, with most indicators related to non-virtuality like physical facilities being excluded. We found important problems with definitions or concepts, as well as problems with the terms used among our libraries. As a result of the whole process 20 indicators were defined. They are classified in terms of: structure (human and economic resources, electronic collection), process (use of resources, access) and results (efficiency, user satisfaction). Each indicator is described by name, code, definition, aim, method, interpretation, and information source. Conclusions: The cooperation has been very productive, and will allow us to make a continuous exercise of benchmarking among the eHealth libraries of Rebisalud. However, more work has to be done because we still need to construct a user satisfaction questionnaire.

Spanish abstract

Este documento trabajo de colaboración desarrollado por el grupo de calidad de la Red de Bibliotecas Virtuales de Salud (REBISALUD) cuyo objetivo es desarrollar una propuesta de indicadores para medir y evaluar la actividad y servicios que prestan las bibliotecas virtuales de las diferentes CCAA. Estos indicadores han de permitirnos entender de una manera objetiva la forma de funcionar de los diferentes servicios prestados por las bibliotecas, así como facilitar la comparación entre ellas para poder aprender de las BBVV mejores.

Item type: Report
Keywords: Digital libraries; Medical Libraries; Library Administration; Library surveys; Bibliotecas digitales; Bibliotecas médicas; administración de bibliotecas; Recursos bibliotecarios; España; Indicadores de calidad; Spain; Quality indicators
Subjects: A. Theoretical and general aspects of libraries and information. > AB. Information theory and library theory.
D. Libraries as physical collections. > DI. Science libraries.
D. Libraries as physical collections. > DK. Health libraries, Medical libraries.
F. Management. > FZ. None of these, but in this section.
Depositing user: Silvia Sastre
Date deposited: 01 Nov 2023 10:39
Last modified: 01 Nov 2023 10:39


de la Mano M, Albelda B, Pérez M, Romero S. Nuevos instrumentos para la evaluación de bibliotecas: la normativa internacional ISO. Madrid: AENOR; 2014.

ISO 11260:2014 Information and Documentation - Library Performance Indicators.


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