Application of EFQM excellence model to the Sabancı University IC

Akyüz, Asuman Application of EFQM excellence model to the Sabancı University IC., 2005 [Preprint]

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English abstract

The European Foundation for Quality Management [EFQM] is an organization, which aims to encourage institutions to achieve their work successfully through total quality management. The EFQM Excellence Model is a tool designed to help organizations to see their own strengths and weaknesses, and to bring impetus to improvement activities. Sabanci University, a private University in Istanbul, as the first applicant university in Turkey, submitted its application for membership to EFQM in 1998 and was accepted. In accordance with membership rules, all processes of the Sabanci University Information Center have been implemented in line with EFQM Excellence Model.This paper explains the works planned and done by the Sabanci University Information Center with the criteria of this model in order to see state of the art and decide on the targets for today and the future.

Item type:	Preprint
Keywords:	quality control, total quality management, EFQM Excellence Model, Sabancı University Information Center
Subjects:	F. Management. > FE. Personnel management.
Depositing user:	Asuman Akyuz
Date deposited:	21 Jan 2006
Last modified:	02 Oct 2014 12:02
URI:	http://hdl.handle.net/10760/7104