E-LIS, Eprints in Library and Information Science Homepage E-LIS, Eprints in Library and Information Science
   home   |   about   |   search   |   browse   |   register   |   registered users area   |   help   |   FAQ   |   JITA   

Virtual Reference for Video Collections: System Infrastructure, User Interface and Pilot User Study

Mu, Xiangming and Luo, Lili (2005) Virtual Reference for Video Collections: System Infrastructure, User Interface and Pilot User Study. In Grove, Andrew, Eds. Proceedings 68th Annual Meeting of the American Society for Information Science and Technology (ASIST) 42, Charlotte (US).

Full text available as:
PDF - Requires Adobe Acrobat Reader or other PDF viewer.

Abstract

A new video-based Virtual Reference (VR) tool called VideoHelp was designed and developed to support video
navigation escorting, a function that enables librarians to co-navigate a digital video with patrons in the web-based
environment. A client/server infrastructure was adopted for the VideoHelp system and timestamps were used to achieve
the video synchronization between the librarians and patrons. A pilot usability study of using VideoHelp prototype in video seeking was conducted and the preliminary results demonstrated that the system is easy to learn and use, and real-time assistance from virtual librarians in video navigation is desirable on a conditional basis.

Keywords:virtual reference ; virtual librarians ; digital video
Subjects:I. Information treatment for information services > IJ. Reference work.
B. Information use and sociology of information. > BI. User interfaces, usability.
L. Information technology and library technology. > LA. Telecommunications.
C. Users, literacy and reading. > CD. User training, promotion, activities, education.
ID Code:5234
Deposited By:Medeiros, Norm
Deposited On:07 February 2006
All fields:Show all fields

Boyer , J. (2001). Virtual Reference at the NCSU Libraries: The First One Hundred Days. Information Technology and Libraries, 20(3), 122-128.

Cadiz,JJ., Balachandran, A., Sanocki,E., Gupta, A., Grudin,J., & Jancke,G. (2000). Distance learning through distributed collaborative video viewing. In Proceedings of the 2000 ACM conference on computer supported cooperative work (pp. 135-144). New York: ACM Press.

Chin, J.P., Diehl, V.A., & Norman, K..L. (1988).. Development of an instrument measuring user satisfaction of the human-computer interface. In Proceedings of the SIGCHI conference on Human factors in computing systems (pp. 213-218). New York: ACM Press.

Borgman, C.L. (1986) Why are online catalogs still hard to use? Lessons Learned from Information-Retrieval Studies. Journal of the American Society for Information Science, 37(6), 387-400.

Borgman, C.L. (1996) Why are online catalogs still hard to use? Journal of the American Society for Information Science, 47(7), 493-503.

Coffman, S., & Arret, L. (2004). To Chat Or Not to Chat -- Taking Another Look at Virtual Reference, Part I. Searcher, 12(7), 38-46.

Curran,K. (2002). An Online Collaboration Environment. Education and Information Technologies, 7(1), 41-53.

Jansen, B. J., & Pooch, U. (2001) Web user studies: A review and framework for future work. Journal of the American Society of Information Science and Technology, 52(3), 235 - 246.

Jancke, G., Grudin, J., & Gupta, A. (2000). Presenting to local and remote audiences: design and use of the TELEP system. In Proceedings of the SIGCHI conference on Human factors in computing systems (pp. 384-391). New York: ACM Press.

Keys, J., & Wilson, F. (2004). AskNow! - Evaluating an Australian Collaborative Chat Reference Service: A Project Manager's Perspective. Australian Academic & Research Libraries, 35(2), 81-94.

Kraaij,W., Smeaton, A.F., & Over, P., (2004). TRECVID2004-An Introduction. In TREC video retrieval evaluation online proceedings. Retrieved Jan. 10, 2005 from http://www-nlpir.nist.gov/projects/tvpubs/tvpapers04/tv4intro.pdf

Lankers, R. D. (2004). The digital reference research agenda. Journal of the American Society for Information Science and Technology, 55(4), 301 - 311.

Mu, X., Marchionini,G., and Pattee,A., (2003). The Interactive Shared Educational Environment: User interface, system architecture and field study. In Proceedings of the third ACM/IEEE-CS joint conference on Digital libraries (pp. 291-300). New York: ACM Press.

Mu, X. (2004). Smartlinks in a video-based collaborative distance learning system: a cognitive model and evaluation study. (Doctoral dissertation, University of North Carolina at Chapel Hill)

O'Leary, M. (2003). QuestionPoint Fortifies Libraries in Internet Age. Online, 27(3), 70-72.

Olivares, O. (2004). Helping You Buy: Virtual Reference Systems. Computers in Libraries, 24(5), 25-29.

Olsen, S. (2004). Striking up digital video search. Retrieved Jan. 10, 2005, from

http://news.com.com/Striking+up+digital+video+search/2100-1032_3-5466491.html

Shirmohammadi,S., Oliveira,J.C. & Georganas,N.D. (1998). Java-based Multimedia Collaboration: Approaches and Issues. In Proceeding of International Conference On Telecommunications. Vol. I (pp.127-131). Porto Carras: Greece.

Smeaton, A., & Over, P. (2004). TRECVID-2004: Search Task Overview. In TREC video retrieval evaluation online proceedings. Retrieved Jan. 10, 2005, from http://www-nlpir.nist.gov/projects/tvpubs/tv.pubs.org.html

Tenopir, C. (2004). Rethinking Virtual Reference. Library Journal, 129(18), 34.

Archive Staff Only: edit this record